“Bought a 120 inch projector screen sent it back to the seller in the uk as instructed and paid for the postage now being asked to pay another £34.60 which I am not responsible for trying to contact onbuy.com is a nightmare you go on to there website it says contact onbuy keeps coming up saying error so no way of contacting anybody regarding this issue and still no refund of £197”
“I recently ordered 40 rolls toilet tissue through OnBuy.com
Three days later I received only 20 rolls by Amazon.
I complained about it.
Then, I had an email from E commerce Enterprise’s Sophie.
She apologise it their error, however I haven’t received the missing 20 rolls yet. She didn’t give me any reference number.
How can I communicate it?”
“Impossible to contact On Buy following nil delivery of wire fencing product L8/15/50. Requested by On Buy to submit submit review despite previously making them aware of product delay and receiving wooly response about Hermes despatch from seller LMstarZ.They duly omitted my review. Not very professional. I intend to persist with this non delivery issue until On Buy formally responds to my query and product is delivered.”
“Came across this site unexpectedly, ordered three items, arrived on time, in perfect condition, kept informed all the way, found using onbuy, easy, quick, with no issue's!
Have looked at other reviews which are very negative, which has surprised me, had I looked at these before using onbuy, I would not of proceeded to use, however, my experience with onbuy, has been very positive, and I would use this site again!”
“I was told if I contacted the seller and no reply, that I was to contact onbuy direct as jacket bought won't even close on my husband I think it must be sized for Chinese men not Scotsmen, anyway all onbuy cust service do is tell me to contact the seller , when all I want is a return slip and my money back , and completely ignore the fact that has been done I really don't think they can read June Hamilton very unhappy never again cutomer”
“Don’t shop!! I ordered I was sent pillows that was terrible and flat after a month
They have agreed to refund me my money but I have to pay to package 4 pillows and pay to send back to get my money back! Sham company don’t bother”
“I placed an order with onbuy which never arrived. I went through their contacts process to try to track this down with the supplier who initially didn’t reply. After raising a complaint for no communication and non receipt of item, the supplier finally replied to say the item was with a local depot which wasn’t much use to me as I didn’t know where that was, or who the carrier was and my package was well overdue by then. I have still not received my money back or the item. This has been my first buying experience with onbuy and I won’t use them again. Buyer beware.”
“I have received an iron at an excellent price earlier than expected so very impressed with the item and service. The price was more reasonable than direct from the manufacturer.”
“Firstly in 2020 I brought perfume it was fake I ordered make up not knowning they were rip off merchant from 2020.
Now no make up turn up ignoring emails and messing around.
Avoid scam site .”
“I bought a double rack to hang clothes. It came missing parts. After so many emails , they have to replace the item as promised. Now , after a few weeks of waiting they are not responding anymore. How disappointing”
“Do not use this company! You cant speak to them on the phone,i have an order that was never processed and onbuy are not helping me sort it with klarna! Absolute scam go to a proper company, im now having to take legal action”
“Purchased a Sharp microwave oven and paid extra for delivery but didn't get it on time۔ Then when it arrived, it came with burnt enamel in the oven cavity. Furthermore, instead of a secure plate covering electronic components inside the cavity there was a flimsy cardboard type piece, which fell out and electronics can be seen in oven cavity. Sent images with high resolution. Seller didn't respond with solution۔ After waiting 72 hours I was able to contact onbuy customer service who sent automated message that I'll be contacted in 48 hours but no contact made۔ Again I messaged onbuy and silence۔ It has been over a week now and no solution and no email response. Waited and waited and never resolved issue properly because in the very end they expected me to take the bulky heavy item to drop it off for delivery. This is despite the additional fee for delivery, the misdvertising from their side as new, their fault for sending a used item that is hazardous and deliberately tampered with by concealing the cavity with a broken cardboard type thin board and protruding electronics.
Its left me with the impression that Onbuy is a scam where sellers can scam people via by selling faulty, hazardous and used items as if they were brand new without repercussions and buyers money is stolen without any response or recourse.
I have decided:
1) never to buy from Onbuy again
2) leave more reviews on line
3) contact Fair Trading Standards”
“Onbuy are brilliant I always use this site as you've got the backing of onbuy if you have any problems they help & sort problems out for you have experienced their help first hand definitely recommend using there site highly recommend.”
“People say it is cheap to buy from Onbuy. I learned the opposite, to my horror. Gardeners Dream was the seller for peanuts advertised at £30 for 25kg. I opened the tab to show sizes and prices. There were no sizes and their photo showed peanuts with 25kg written on it. I understood that was the size and price . I did try to contact the seller, based in Scotland, but received no response. I decided it had to be OK, all British. Peanuts arrived a week later. Three bags with 12.55kg written on the bags. Thought there must be mire coming. Opened them to pour in to 5kg bins . There was not 12.55kg but instead 10kg. I contacted Onbuy. I was told that is what you ordered. To cut a long story short, Gardeners Dream basically said tough, would take no responsibility for misleading the buyer and Onbuy backed them up. And the final insult? I put a negative review on Onbuy site and they deleted it. So the reviews for Onbuy are misleading too. I expect most of the reviews on Onbuy site are manufactured. DO NOT BUY FROM ONBUY ! Unscrupulous!”
