Oh Polly Reviews

2.40 Rating 327 Reviews
35 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
Greater than 50%
accurate and undamaged orders
Greater than 84%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Over a week
customer service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
Difficult
returns process
Could Be Better
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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

How quickly does Oh Polly resolve customer queries?
(1 month ago)
Greater than 45% of reviewers feedback is Oh Polly takes over a week to resolve customer queries.
(1 month ago)
B-
68.94%
Industry Average
Customer service is really helpful. If I’ve ever had a problem I’ve tweeted them. Sarah and Esme, have both been very helpful every time.
- Courtney
Oh Polly have been brilliant with my refund, it only took just over a week and when I had a question, a girl called Esmae with great customer service replied and talked me through the process and refunded my item straight away.
- Stephany Carr
Also Oh Polly customer service responds quickly & are very polite, one of my items I ordered didn't arrive with my order when I emailed I got a quick response from (mark) clarifying why one of my items hadn't arrived (was out of stock) & that I'm being refunded.
- Jess