Oh Polly Reviews

2.40 Rating 325 Reviews
35 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
Greater than 50%
accurate and undamaged orders
Greater than 84%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Over a week
customer service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
returns process
Could Be Better
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Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

How does Oh Polly deliver?
(3 weeks ago)
Oh Polly delivers items by Courier and Postal Service.
(3 weeks ago)

Delivery - Slow

Industry Average
Clothes are lovely but all I have had from Oh Polly is appalling customer service and delivery.
- Anonymous
OhPolly has charged me £362.99, I have no parcel whatsoever, the customer service is slow and unresponsive, shouldn't have even bothered with the twitter page. My order number has come up as invalid and I'm unable to track my parcel with Hermes. Best part is that I payed for 1-2 day delivery and I haven't received a thing a week later. Would definitely not recommend. Don't bother.
- Alice
I ordered a third dress at 10am this morning (next day delivery) to yet again not receive a shipping email.
- Anonymous