Oh Polly Reviews

2.52 Rating 299 Reviews
38% of reviewers recommend Oh Polly
1243 Review Views (past 24 hours)
8PM - 10PM
137 Review Views
10PM - 12AM
51 Review Views
12AM - 2AM
45 Review Views
2AM - 4AM
120 Review Views
4AM - 6AM
97 Review Views
6AM - 8AM
65 Review Views
8AM - 10AM
63 Review Views
10AM - 12PM
163 Review Views
12PM - 2PM
118 Review Views
2PM - 4PM
142 Review Views
4PM - 6PM
55 Review Views
6PM - 8PM
187 Review Views
Visit Website


Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

Consumer Staples

Are you a business owner?
See Business Solutions

Write Your review

Tell us how Oh Polly made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
Greater than 71%
accurate and undamaged orders
Greater than 84%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Over a week
customer service
2.62 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
returns process
Could Be Better
"I ordered the summer escape bikini in a thong cut, however a unintentional error was made where a Brazilian cut was sent. I contacted the customer service team to which Rachael did nothing but help me resolve my problem and has sent out the correct item. Rachael Was so polite and did amazing at her job, thank you!!💓💓Xx"
Helpful Report
Posted 4 months ago
Are you Oh Polly? Gain access to your dashboard so you can reply to this review. Get Access
"After receiving the wrong dress, I contacted oh lolly straight away. A man named mark has kept in contact with me now for 3 days updating me on my refund and options. The dress I wanted is now out of stock, he kindly offered me a credit note and sorted it out"
Helpful Report
Posted 4 months ago
"I’m very happy and impressed with the customer service here at OhPolly! Very polite and professional at all levels. Mark is so kind and he was very consistent with replying to my emails. Thank you for ur help and for replacing my new bikini :) Keep it up OhPolly 💪🏼"
Helpful Report
Posted 4 months ago
"Very friendly and helpful"
Helpful Report
Posted 4 months ago
"Esmae was very helpful, quick response and problem sorted straight away!"
Helpful Report
Posted 4 months ago
"So quick with the response and sorted the problem out within minutes."
Helpful Report
Posted 4 months ago
"Good customer service from Francesca"
Helpful Report
Posted 4 months ago
"Esmae was super helpful and lovely! problem was resolved promptly and smoothly with a good attitude, very happy!"
Helpful Report
Posted 4 months ago
"I managed to accidentally misspell my email therefore I didn’t receive a confirmation email, so I contacted oh polly and Esmae got back to me within a couple of hours and replied within a couple minutes after that, once telling her my items etc she sorted it all out for me and gave me my order number!"
Helpful Report
Posted 4 months ago
"The returns are so easy! And customer service was amazing super nice and got right back to me. I have been so busy with work and I totally forgot about mailing my package back and it was one day after the deadline to return and I asked if I could still mail it back in the morning and they said yes!"
Helpful Report
Posted 4 months ago
"Very quick in replying to my query, and making sure I got my refund ASAP."
Helpful Report
Posted 4 months ago
"Was hesitant to order from ohpolly in the past because of various bad reviews that I had read, but they couldn’t have been more wrong. Got my orders super quick, beautifully packaged and amazing quality. I made a couple returns. The first return I got my refund the exact same day I shipped it. And another return I had to wait a little longer, but on contacting customer service, the lovely Esmae got my refund to me within minutes. FAB online store and fab customer services. Deffo recommend"
Helpful Report
Posted 4 months ago
"Esmae was very helpful in sorting out of exchange"
Helpful Report
Posted 4 months ago
"I received a faulty dress and Esmae in your customer services team was very fast and efficient in helping me rectify the problem ! She was a pleasure to deal with - thank you"
Helpful Report
Posted 4 months ago
"Esame was 10/10 help in aiding me track my order and was amazing in reimbursing the extra delivery I paid."
Helpful Report
Posted 4 months ago
"Your clothes are amazing and stuff are so helpful. I’d like to say big thank you to Francesca W and Erryn who have been so flexible and efficient in both their actions and communication to deliver to an alternate address an exchange for my dress."
Helpful Report
Posted 4 months ago
"I was concerned about a couple of my orders which I had returned and a member of staff named Mark helped me out a great deal. Speedy service also, thanks so much. Will defiantly be buying again!"
Helpful Report
Posted 4 months ago
"I couldn’t forget to mention about the excellence service and how helpful Mark and Charlotte were. Thank you guys! Once again totally recommend!"
Helpful Report
Posted 4 months ago
"Very professional one of the best online stores to buy..From their products to the quality,price,delivery time,costumer service everything on point.Their customer cervice is great especially Lucy,who helped me I had an issue with one order they fixed it right away.And speaking about the clothes OMG! For sure this is my number one online store"
Helpful Report
Posted 4 months ago
"Charlotte was very helpful & professional to deal with..received my top v please indeed would highly recommend Oh Polly"
Helpful Report
Posted 4 months ago
Oh Polly is rated 2.52 based on 299 reviews