O2 Reviews

1.96 Rating 246 Reviews
20% of reviewers recommend O2

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service, Courier
delivery methods
Customer Service
Live Chat, Telephone, Email
communication channels
Over a week
queries resolved in
"Awful 4G coverage. I started using an O2 SIM since 2 months ago, and have never been able to use 4G."
Helpful Report
Posted 5 months ago
"The service itself has been OK, but the contract seems to be managed through Carphone Warehouse, who handled the renewal. This was a disaster - I received non-stop calls from Carphone Warehouse for six months before I finally blocked the number. Absolutely unacceptable."
Helpful Report
Posted 7 months ago
"They keep taking money fRom me for a service not used for 2 years!! Unacceptable."
Helpful Report
Posted 11 months ago
"Just taken out a 24 month contract not even in it a month yet and they are hiking up the cost! All the usual patter from customer services with "it's in the Ts & Cs". That does not make it right at all, like most people you budget for this and agree a price for the contract I don't appreciate being ripped off. It is about time Ofcom put a stop to this in contract price rises it is grossly unfair and even more so that you cannot reject it and cancel the contract without penalty."
Helpful Report
Posted 1 year ago
"All my friends on other network wil have internet coverage and I never do. Also their 4G is poor compared to my friend's other networks."
Helpful Report
Posted 1 year ago
"Given wrong information about product"
Helpful Report
Posted 1 year ago
"The O2 shop did not help me at all when I was in the local shop buying a new phone. I was purchasing my new phone and wanted the know the information about it but they didnt know but were mannerly."
3 Helpful Report
Posted 4 years ago
"O2 Fingers crossed mate. Worst customer service I’ve seen in a while. Seems like they treat each tweet in isolation! Good luck!"
1 Helpful Report
Posted 5 years ago
"Frustrating when an O2 advisors ends online chat mid upgrade for no reason and now I've been on hold for 35mins. Bad customer service!"
Helpful Report
Posted 5 years ago
"O2 customer service is appalling! All I want to do is upgrade my phone."
Helpful Report
Posted 5 years ago
"Which network should I go with next after my O2 contract is up? Didn't think any customer service could be as incompetent as Orange"
Helpful Report
Posted 5 years ago
"rubbish customer service rubbish reception dodgy replacement service. And rubbish company. Sum up O2 is utter rubbish!"
Helpful Report
Posted 5 years ago
"O2 I tried this it didn't work. Made appointment with o2guru at strand 2day but its just been cancelled. Worse customer service ever!"
Helpful Report
Posted 5 years ago
O2 is rated 1.96 based on 246 reviews

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Alice, Customer Support