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Nissan Reviews

1.6 Rating 103 Reviews

16 %

of reviewers recommend Nissan

Company Reviews

1.6

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A wonderful experience with Nissan Canterbury. Nothing too much trouble and absolutely a very pleasant service from start to finish. Even in this pandemic they were very professional and kept all the rules the government have imposed. Would highly recommend.”

Posted 3 years ago

“Donna at Nissan Chester was such a great help, she was head and shoulders above most sales staff from our first meeting until our new Leaf was delivered. A painless and happy experience from beginning to end and looking forwards to many years of interaction.”

Posted 3 years ago

“Shocked at the whole company. We bought a used nissan leaf which we were assured had a battery that was as good as new. However, it was severely damaged. Took the company 4 months to agree it was a problem then sort it out. During fixing we had a courtesy car. Sadly my wife had an accident in it. The garage were nasty intimidating and hostile and have tried to charge £2.5k above excess claiming the accident was negligence. Absolutely ridiculous as our solicitor advised this was attempt to take advantage again. Extremely nasty hostility and dishonest garage. Never seen a company working like this before. Great shame. Regret buying the car from this rrg garage bury.”

Posted 3 years ago

“Excellent customer service, Simon the motability expert at chorley nissan was great, very helpful informative and knowledgeable. I ordered my car and drove away within days. Really happy. Thank you.”

Posted 3 years ago

“Nissan penge/ Croydon Jeff dent was honest, informative and made the whole the process easy, almost enjoyable I love my car ❤️ Thank you”

Posted 3 years ago

“Please please please beware!! Yes I have had a bad experience but its not only me. Before purchasing a Nissan please Google Nissan Cvt gearboxes thousands and thousands are failing at 30,000 the Nissan expects you to pay £6000 for a new one. The USA are aware of the problem as they have extended their warranty but the UK are pretending they are not aware of any problems. Please don't get done over like me. Yes they a beautiful cars but to pay £6000 every few years is a joke. Its so common the chance of you receiving a faulty box is High be warned”

Posted 3 years ago

“I only ticked 1 star so I could right this review. Absolutely shocking customer service, took my qashqai 2018 for a service and they put the wrong milage in my book, when I told the man on the counter he asked me if I was sure the milage was wrong ( it was 4000 less than written), the man was about to tippex it out and I asked him not to as it would look like we had altered it. Qashqai has been back to dealerships 7 times for the same issue and now our car has dents and chipped paint, scuffed alloys and scuffed bumper all which nissan are denying. Will never buy from nissan again!! Beware and go elsewhere!!”

Posted 3 years ago

“Best of luck trying to get anywhere with customer service. Nobody is interested unless it’s taking your money. My 2019 X trail has been in 5 times so far. Damaged by the dealer 3 times and now with less than 12k on the clock they insist it needs brakes , paid to have them changed at an independent garage only to find they didn’t need replacing. Have videos of the technician telling me I needed them and the old ones off the car with still more than 75% of life left on them. Wouldn’t have a Nissan again if you paid me. Still waiting 3 weeks later for someone to get back to me, and sick to the back teeth of being told my complaint is being escalated - not sure where too as it seems to just be escalated on every phone call . I’m could go on but trust me do not even think about entertaining a Nissan.”

Posted 3 years ago

“Xtrail Great car, loads of room,good for towing, comfortable ride. Only problem diesel and a little noisy”

Posted 4 years ago

“Received email informing me that due to low usage, the NissanConnect app is being pulled. No replacement. Appalling considering the connectivity was prominent in their marketing information. Contacted Nissan-Service only to receive a condescending reply basically repeating what the original email said. Worried now they might want the climate control back...”

Posted 4 years ago

“Bought a 2016 car, it took a month to get visibility of the service check they carried out and it had numerous issues that I would have expected to be picked up and fixed. It had water in the boot that I noticed, they took it in and said it doesn't leak and cleaned it out. It's now got pools of water back in there. Crack in the condenser that wasn't picked up, faulty indicator that I had to argue was faulty and the interior light needed a replacement. They agreed to a discount of a service but I'm finding I'm having to chase every week to try and get this is writing despite the sales managing confirming he would do this. Fed up of the effort and time they take up in me chasing to try and get things done. My 12 year old car I had before this had fewer issues.”

Posted 4 years ago

“Extremely annoyed at a Nissan Customer Care Case Manager doubting FACTS we have been told by the garage about the fault on our car happening whilst it has been there, at the garage and doubting FACTS we have been told by our insurance company. We are waiting for a call back from a Customer Care Team Manager.”

Posted 4 years ago

“Terrible customer care. Been on hold for over and hour and 10 mins.”

Posted 4 years ago

“Don't buy a Nissan they will sell you one but if it goes wrong they don't want to know if they recall it for an inspection they will return it mud on all seats scratch on the side wiring damaged smelling of cigarettes marks on the head lining the list goes on and there customer services want nothing to do with me say its a 3rd party inspection not them and wont help Waste of my time and money will never in my life time buy a nissan”

Posted 4 years ago

“Got an ex Demonstrator Navara in August. Same month an issue occurred with Ad Blue light coming up on the dashboard. It has been being repaired for the last 7 weeks with the HQ engineers being unable to establish the cause of the issue. During this period I have been driving Nissan Micra until the manager of the local dealership took over the case and informed me that I can contact Nissan and request like for like replacement. I did raise a complaint case as instructed however Nissan cannot provide me Navara with a hard top and so I have been driving a mini van without windows which freaks out my dogs plus there is only space for 2 passengers squashed, in addition the comfort of driving is very poor. I have also been informed that I cannot be reimbursed almost £1,000 to cover for 2 finance instalments which I paid for a broken car sitting in a local dealership as Nissan HQ does not provide financial compensation. What’s more, there have been ongoing discussions between the local dealership manager (who has been very helpful) and the HQ and the issue around the HQ engineers not being able to pin point the root cause. Nissan HQ have been adamant to approve order of new parts or replace my vehicle without knowing what the root cause is. It seems that they might have a solution now however the parts are coming from Japan so again more delay. I would like to emphasize that it is Nissan HQ who have been unable to pin point the root cause and it is Nissan HQ who released vehicles on a market without appropriate Quality Assurance tests – it turns out that the Ad Blue issue occurs quite often since it has been released aiming to minimise emission levels. As a customer I have been forced to wait for 7+ weeks without my car, I have lost £1,000 so far, I have clearly established that a warranty does NOT mean anything except from waiting and losing money. Nissan HQ are also far from supporting vehicle replacements when clearly it is their solution design and/or manufacturing fault and a lack of sufficient testing – all resulting in releasing vehicles on a market without a knowledge of how to repair them in case something goes wrong.”

Posted 4 years ago

“Ought ‘68’ plate nisha Qashqai from dealership with service plan as the RAC cover was included as added benefit. Needed them firstly when alarm went off 4 times in less than 24 hours. So, called them to get it checked but after waiting for almost 3 hours, got a call from unknown no mentioning that due to shortage of on road crews, unable to attend me and offered me next days appointment. Came down next day and connected his computer and said it was all ok. Fine... happy days...!!! Few days back had amber warning light on dashboard so called them again. The person politely took all the information and informed that someone will be with you in 2-3 hours. Within 5 minutes, got call from ‘Walsall’ area, me ruining same reason as earlier and offered next day appointment which did not accepted as had to leave for meeting early morning. The guy kept asking same question: do you want me to cancel this one as no one can attend you now and can see you in morning? Upon my answer: no I do t want to cancel it, it’s up to you if you want to cancel it, you can. Put the phone down and asked my local garage mechanic who came down and diagnosed the fault. As my car was in warranty, he left it as it is for Nissan to deal with and the issue was not serious. The dealership offered me appointment for 3 days later which was fine and when I asked them to raise this complaint, they asked me to contact Nissan directly. Spent good time with them on phone and managed to get reference for complaint. Today got call from Nissan who me ruined that I need to raise this with RAC as they have outsourced this to them and it’s an added benefit of having service plan. So just getting pass from pillar to post but not getting anywhere as everyone is trying to pass this to someone else. PLEASE DO NOT GET CAUGHT AND AVOID THIS SERVICE IF TOU ARE THINKING SAME WAY AS ME. It might be ok if you are just looking for service from company without any other associated benefit. Many thanks”

Posted 4 years ago

“I took my Qashqai in Westway Nissan as they had previously noted work after a service.Since the service my air con was blowing g cold one side and hot on the passenger side.I told them I wanted it looked for this problem On driving the car home the air con was exactly the same.I rang an rebooted it back in to look at it.I found the attitude of the service person totally un customer friendly.He could find no record of me rebooking and I could se from his attitude it was a burden.He asked me how much I had been quoted.This annoyed me further as zi had paid £99.00 for the air con health check.I asked him what a health chef entailed and he said de gaz regaz and a visual check.So they take no notice of what they tell is the problem.In future I shall look elsewhere.”

Posted 4 years ago

“If i could give zero i would. Contacted Nissan uk about my 2009 Qashqai. Wited nearly 2 weeks for a reply and was passed onto Nissan in Paris to a guy called Steve. He seemed very helpful and said he would try to sort the problem and promised to get back to me within 24hrs. 48hrs later i got an email from Nissan UK telling me to virtually go to a dealer and sort it out yourself. As i live in Spain and dealers are sparce and my Spanish is not good especially technical language i thought this was passing the buck to someone else to deal with it. If i was told they had contacted a dealer close and spoke about the problem and at least gave me an answer they could fix it or not it would not have been so bad. As usual i,m too far away and out of sight out of mind. Pathetic.”

Posted 4 years ago

“After receiving a second letter from your Aftersales Director stating as part of our process of continuous improvement at Nissan, we have identified a potential safety concern ( chassis) with your Nissan Navara reg KW60HTA. Knowing that if I ignored the letter and I was involved in an accident relating to the failure of the chassis I would not have been covered by insurance I began to make arrangements for my vehicle to be inspected. This took several days as the number given immediately gave an automated message saying your call is important to us and you will be connected to our next available operator if it continued with the wait time of twenty minutes, I terminated the call and phoned back. When the wait time was as it said once eight minutes, I made the decision to wait. The music stopped and it went to a ring tone giving the possibility it will be answered, but no it went back to the music or another voice announcement saying how important my call was. This went on for several days until eventually after at least ninety minutes of phone time ( I have not received my phone bill to date to be more precise) I managed to speak to an operator and book my car in. When I collected my vehicle and I started to drive it, I immediately knew it was not running right but I could not ascertain why. The next day I noticed stains on the road outside my gravel driveway, that at the time I thought were from a delivery van. It wasn’t until I dropped someone off by their house just up the road from where I live that they asked me to go back and see the trail of fluid left on the road from my car. I was concerned that continuing to drive the vehicle that was losing so much fluid that I did not know where it was coming from could damage the vehicle. At 9.15 the following day I telephoned the Inspection Centre when I eventually got through, I was told this had to be recorded as a complaint and someone would contact me. They did and I was told it was my responsibility not Nissan to ascertain what the problem was. I explained I needed my vehicle for work and there was nothing wrong with it when it left me for recall. With Nissan taking no responsibility, I had no choice but to phone the AA. Following an inspection of my vehicle the AA recovery man thought there was a hole at the top of my fuel tank because the fluid was diesel. He arranged for me to take the vehicle to the nearest garage (six miles from my address) as it was leaking diesel on to the road which is a safety hazard for motorcyclist. He then took me to Enterprise in Bedford where the AA had arranged a hire car for me. I arrived home around 3pm and immediately phoned the complaint centre to tell them what the AA believed the issue was. I was told that I should have taken it to a Nissan garage and that Nissan would not take a diagnosis from an independent garage. Having spent six hours already either on the telephone or with the AA and having to cancel two meetings at short notice because I had no transport I was feeling extremely upset. Nissan Bedford was my nearest dealer so I felt I had no option but to do what your representative told me I should have done; as I had an extremely busy work load and I needed my vehicle road worthy. I rang a nearby neighbour to ask them if they could me to the local garage so I could pick my car up and take me to Nissan if I imbursed them for their time and use of their vehicle. By the time we arrived at the Nissan Garage it was approximately 16.45. I admit I was extremely worried about the amount of valuable time I had wasted, frustrated that no one seemed to care and not having the opportunity to eat during the day, I was feeling mentally and physically exhausted. When asked by the assistant if they could help, I put my car keys on the counter with the recall letter and said’ I need someone to look at my vehicle, it is leaking diesel since the recall and I cannot drive it.’ They asked me to sit down while they went to speak to two other members of staff. After a few minutes one of the staff returned and said, words to the effect ‘we did not do you vehicle, we are not responsible.’ I said, ‘I know, but I have been told to take it to my nearest Nissan Garage.’ The response again to the effect of ‘ we are not a Nissen Garage it is not our responsibility you have to book it in as a break down and it will be called in, in about two weeks.’ When I pointed to the Nissan sign above my head and to all the Nissan vehicles on the forecourt I was told again they were not an Nissen garage Knowing that this was not my fault and certainly not a break down as well as the urgency to have a car for my work commitments (the hire care had to be retuned the next day) I was beside myself crying and pleading that they at least looked at it as I could not legally drive it. I could have been reported for driving a vehicle in a dangerous condition and well as being a dangerous hazard to other road users. I was given my keys and told to leave the showroom and not return. I refused to take them saying I cannot drive my vehicle and walked out to my neighbour’s car. To which point one of the staff walked from the showroom with my keys in her hand in a patronising way and gave them to the driver telling me that I had to move my vehicle, or they would get it removed from their forecourt. I could not believe their customer car. If they had said sorry but we are unable to help, lets us see what we can do to help your situation or sit down have a coffee and let’s start again, instead they said I was aggressive, but as I said I was extremely upset, frustrated that no one would listen and well as feeling physically tired and mentally drained from the whole experience. I was pleading but I was not aggressive. Not knowing what to do I phoned Steve from the Nissan Garage in Kettering who I had been speaking to earlier in the day when I was booking another Nissan in for recall. Steve throughout the day had been really supportive and his customer care helped me resolve the issue. He arranged for me to take my vehicle in to his workshop the following day and by the next day ascertained that the fuel pipe had not been connected properly hence the loss of diesel when I was driving. I absolutely love my vehicle, so I was very extremely reluctant to allow someone else to drive the one hundred and seventy-nine miles on the recall. To find out it could have been seen to at Kettering was again disappointing especially as since it has returned it does not drive the same. Something I can never prove but I knew my vehicle and how it handled. When I contacted the complaints centre to inform them the fuel pipe had not been connected, I asked if I would be compensated for the experience I had just been through. I was told they could offer me half a tank of diesel as it was my choice to return the vehicle on recall as this was a good will gesture. When I explained that at no time was, I give a choice as on the two letters I received it states ‘we have identified a potential safety concern. If I had not acted on the recall and I was involved in an accident especially if I was going to use it for towing, then I would not have been covered by my insurance. Again, I was told it was just a good will gesture by Nissan. When I was booking my vehicle in and expressing my concerns that it had to be driven by someone else not once did the representative say, it was a good will gesture and I did not have to book it in for recall. I was not looking for more than I deserved but half a tank of diesel did not cover: • The cost of the telephone calls I had to make to resolve the issue: • The loss of two days work and having to cancel three important meetings at short notice • A fee of £21.00 towards the hire car • £35 to pay for my neighbour to drive me ninety-four miles over two days • The loss of diesel from my car from the pipe that was not connected correctly • The cost of diesel to cover the sixty miles driving it to and from the three garages to get it resolved. This letter was sent to the Director Alex Smith - I was only asking for £200 to cover all my expenses, my time and the awful experience - the result submit your receipts - They really did not get it. More of my times and no concern for the time I wasted and the experience I had.”

Posted 4 years ago

“So disappointed After receiving a second letter from your Aftersales Director stating as part of our process of continuous improvement at Nissan, we have identified a potential safety concern ( chassis) with your Nissan Navara reg KW60HTA. Knowing that if I ignored the letter and I was involved in an accident relating to the failure of the chassis I would not have been covered by insurance I began to make arrangements for my vehicle to be inspected. This took several days as the number given immediately gave an automated message saying your call is important to us and you will be connected to our next available operator if it continued with the wait time of twenty minutes, I terminated the call and phoned back. When the wait time was as it said once eight minutes, I made the decision to wait. The music stopped and it went to a ring tone giving the possibility it will be answered, but no it went back to the music or another voice announcement saying how important my call was. This went on for several days until eventually after at least ninety minutes of phone time ( I have not received my phone bill to date to be more precise) I managed to speak to an operator and book my car in. When I collected my vehicle and I started to drive it, I immediately knew it was not running right but I could not ascertain why. The next day I noticed stains on the road outside my gravel driveway, that at the time I thought were from a delivery van. It wasn’t until I dropped someone off by their house just up the road from where I live that they asked me to go back and see the trail of fluid left on the road from my car. I was concerned that continuing to drive the vehicle that was losing so much fluid that I did not know where it was coming from could damage the vehicle. At 9.15 the following day I telephoned the Inspection Centre when I eventually got through, I was told this had to be recorded as a complaint and someone would contact me. They did and I was told it was my responsibility not Nissan to ascertain what the problem was. I explained I needed my vehicle for work and there was nothing wrong with it when it left me for recall. With Nissan taking no responsibility, I had no choice but to phone the AA. Following an inspection of my vehicle the AA recovery man thought there was a hole at the top of my fuel tank because the fluid was diesel. He arranged for me to take the vehicle to the nearest garage (six miles from my address) as it was leaking diesel on to the road which is a safety hazard for motorcyclist. He then took me to Enterprise in Bedford where the AA had arranged a hire car for me. I arrived home around 3pm and immediately phoned the complaint centre to tell them what the AA believed the issue was. I was told that I should have taken it to a Nissan garage and that Nissan would not take a diagnosis from an independent garage. Having spent six hours already either on the telephone or with the AA and having to cancel two meetings at short notice because I had no transport I was feeling extremely upset. Nissan Bedford was my nearest dealer so I felt I had no option but to do what your representative told me I should have done; as I had an extremely busy work load and I needed my vehicle road worthy. I rang a nearby neighbour to ask them if they could me to the local garage so I could pick my car up and take me to Nissan if I imbursed them for their time and use of their vehicle. By the time we arrived at the Nissan Garage it was approximately 16.45. I admit I was extremely worried about the amount of valuable time I had wasted, frustrated that no one seemed to care and not having the opportunity to eat during the day, I was feeling mentally and physically exhausted. When asked by the assistant if they could help, I put my car keys on the counter with the recall letter and said’ I need someone to look at my vehicle, it is leaking diesel since the recall and I cannot drive it.’ They asked me to sit down while they went to speak to two other members of staff. After a few minutes one of the staff returned and said, words to the effect ‘we did not do you vehicle, we are not responsible.’ I said, ‘I know, but I have been told to take it to my nearest Nissan Garage.’ The response again to the effect of ‘ we are not a Nissen Garage it is not our responsibility you have to book it in as a break down and it will be called in, in about two weeks.’ When I pointed to the Nissan sign above my head and to all the Nissan vehicles on the forecourt I was told again they were not an Nissen garage Knowing that this was not my fault and certainly not a break down as well as the urgency to have a car for my work commitments (the hire care had to be retuned the next day) I was beside myself crying and pleading that they at least looked at it as I could not legally drive it. I could have been reported for driving a vehicle in a dangerous condition and well as being a dangerous hazard to other road users. I was given my keys and told to leave the showroom and not return. I refused to take them saying I cannot drive my vehicle and walked out to my neighbour’s car. To which point one of the staff walked from the showroom with my keys in her hand in a patronising way and gave them to the driver telling me that I had to move my vehicle, or they would get it removed from their forecourt. I could not believe their customer car. If they had said sorry but we are unable to help, lets us see what we can do to help your situation or sit down have a coffee and let’s start again, instead they said I was aggressive, but as I said I was extremely upset, frustrated that no one would listen and well as feeling physically tired and mentally drained from the whole experience. I was pleading but I was not aggressive. Not knowing what to do I phoned Steve from the Nissan Garage in Kettering who I had been speaking to earlier in the day when I was booking another Nissan in for recall. Steve throughout the day had been really supportive and his customer care helped me resolve the issue. He arranged for me to take my vehicle in to his workshop the following day and by the next day ascertained that the fuel pipe had not been connected properly hence the loss of diesel when I was driving. I absolutely love my vehicle, so I was very extremely reluctant to allow someone else to drive the one hundred and seventy-nine miles on the recall. To find out it could have been seen to at Kettering was again disappointing especially as since it has returned it does not drive the same. Something I can never prove but I knew my vehicle and how it handled. When I contacted the complaints centre to inform them the fuel pipe had not been connected, I asked if I would be compensated for the experience I had just been through. I was told they could offer me half a tank of diesel as it was my choice to return the vehicle on recall as this was a good will gesture. When I explained that at no time was, I give a choice as on the two letters I received it states ‘we have identified a potential safety concern. If I had not acted on the recall and I was involved in an accident especially if I was going to use it for towing, then I would not have been covered by my insurance. Again, I was told it was just a good will gesture by Nissan. When I was booking my vehicle in and expressing my concerns that it had to be driven by someone else not once did the representative say, it was a good will gesture and I did not have to book it in for recall. I was not looking for more than I deserved but half a tank of diesel did not cover: • The cost of the telephone calls I had to make to resolve the issue: • The loss of two days work and having to cancel three important meetings at short notice • A fee of £21.00 towards the hire car • £35 to pay for my neighbour to drive me ninety-four miles over two days • The loss of diesel from my car from the pipe that was not connected correctly • The cost of diesel to cover the sixty miles driving it to and from the three garages to get it resolved. The result from this letter I wrote to the Director Alex Smith - I asked for £200 to cover the cost for the fuel, car hire and my time but I was asked to submit my receipts to cover the cost of fuel and cost for the hire car - again my time. What is £200 to Nissan for the way I was treated and the customer care I received. They really did not get it”

Posted 4 years ago

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Nissan is rated 1.6 based on 103 reviews