My Tool Shed Reviews

2.00 Rating 8 Reviews
25% of reviewers recommend My Tool Shed
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0845 544 0835


Welham House
Welham Green

DIY & Tools

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"Spent just under £1000 with you guys on 27th (sat) order came with next day delivery, so expected it Today (30th). Uk mail emails said it was going to turn up, never did. Phone your helpline and its a case of not our problem we cant do I have wasted a day off work for nothing. Last time I ever shop with you. Update: So now half my order turns up as the rest is lost at the depot. If they can't find it I have to waste my time signing a disclaimer and sending it back to you eventhough the delivery info shows its only part delivered. Then I have to wait for you guys to get another one sent out. I only used you as you had everything I wanted and could get it to me quickly on a day I could be available at home. You werent the cheapest, but I though a reputable company would be able to handle a simple order. I am unavailable all next week, so reaslistically I wouldnt get the replacement until 2 weeks after it was supposed to turn up! What a joke! To top it all off, you cant even speak to a real person at UK mail to get any info so I have to go through your team everytime! They aren't unhelpful, but at the same time no one is going above and beyond to sort the issue."
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Posted 2 weeks ago
Neil Whetstone
Verified Reviewer
"Firstly I ordered a dewalt tool on their site which was accepted 240 volt The next day they said had not got any would refund Then I was phoned by Emma who had said there was another model and left this message on voice mail When I returned call I was told by a man he would ring me back with alternative and take new order This never happened and I then ordered what I thought was the same replacement as the voicemail gave this number and she new I wanted 240 volt It then transpired the model I ordered was 110 volt As soon as it arrived I rang to explain the sequence of events The cold response was yes return it at your expense and we will charge you £3-95 restocking fee on top The post to return insured was £13 and when I explained it was only due to the canlation and the lack of a call back that caught me ordering a 110 volt multitool and whilst I accepted the post was my responsibility Under the circumstances could they not cancel the 4-00 restock charge Of course the reply came no ! So I believe if you want to order anything from my tool station do so realising they are not understanding and do not accept partial blame Go to amazon it’s cheaper and you can return items without the nasty attitude of the management who have cost me £17 for their poor customer service The item I should have ordered was not available in the afternoon call back non existent"
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Posted 2 months ago
"Next day delivery turns out to be despatched next working day and delivered presumably the day after that. Customer services not interested. Misleading and discouteous , a very poor experience with this online retailer."
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Posted 2 months ago
"Always competative"
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Posted 2 months ago
"Rubbish. Sold returned and damaged tools as new. Promised an upgrade which never happened. Reported to Trading Standards."
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Posted 3 months ago
John May
"The tool ordered was as described, arrived on time, well box"
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Posted 4 months ago
"Dreadful experience on Ebay with this mob. Sent me a left handed tiling trowel and then tried to claim there was no such thing as left and right handed trowels and that Vitrex had told them that. Pack of lies. Tried to force me to pay return postage and sneakily changed their product listing so I couldn't leave bad reviews. They don't know there own products and that should tell you everything. Rude and arrogant communication too. Don't go there."
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Posted 10 months ago
"WHAT A SHOCKING COMPANY - I'm sure some people have had good experiences and I would probably have never had any problems if MTS hadn't made the initial mistake and sent me the wrong item. My dealings with My Tool Shed have been unbelievable. They sent me the wrong item which lost me a job, when I tried to get this sorted they were incredibly rude to me. Anne Hughes was so incredibly arrogant and rude I felt I had to write personally to the owner of the company, Ross Goodwin. He couldn't even be bothered to respond at all. Nothing! I requested a refund & they sent their courier to completely the wrong address and refused to speak with me since and just said it was another mistake. Be very careful if you order from them. Extremely rude, arrogant mentality. You won't have much come back unlike with a big company like Screwfix and all the other retailers like ITS. My advice would be avoid at all costs."
1 Helpful Report
Posted 2 years ago
My Tool Shed is rated 2.00 based on 8 reviews