How would you rate
"Just over a year ago, we had new covers made due to the old covers were only 3 years old, and was not happy with the material, it never stayed in one place. I was told a cotton fabric would not move so much. I choose a plain material which look very nice , but after a few
months, the material started to bobble, and just did not look right, so I called them in
and told them I was not happy. When they came to see the settee covers, they said it was
just because they were new, and was advised to go over with a fluff machine, and that's it.
Was not happy, because where ever we sat bobbles would appear.
They do say your purchase is guaranteed for 12 months, what does that mean? I had
new covers which were looking very bobberly after 2 months of wear, and made the covers look a lot older. I still complained after they made their decision, but no more
action was taken, just had to continue taking the bobbles off with the machine.
It looked so bad I actually, took the covers off, and put my old ones back on. Thats how
disappointed I was. I have bought with them for many years, but will certainly think twice
in the future.
look much older."
"very helpful staff very knowledgeable of their products found us what we were looking for"