“mobility to be taken to court, financial ombudsman and press over a vunerable adult with mental health new to mobility has 6 months pip taken for damaged cars or no cars, no good condition payments £250 given mr caddick complaints after no final reply investigationbut ignored Mr Andrew Miller, Rebecca Philips abd staff, disgusting service mobility”
“Today I had a very flat tyre, Motability very helpful, and the RAC have been superb.
The tyre was attended to by the roadside, they came to us within a half an hour.
The tyre was removed and he has now taken it to the nearest quick fit tyre place, abd is asking if fen to check the rest fir me and took measurements with him to report the other tyres. Now that to me is absolute excellent service. The guy who came out was really polite and couldn’t be more helpful.”
“Motability advance payment on petrol cars have gone up astronomically , I know they give £750 towards the payment but that does not compenate for the price increase in the price rise, a week ago i was thinking of getting a Cupra formentor V2 but now it as gone up by £450 ,no way i think i will pull out of the scheme alltogether??”
“Absolutely second to none customer services. Look and learn others...this is how is done to perfection. Polite, helpful, patient, caring and you're treated like a human being.
Any issues with my first car were dealt with immediately and when I stupidly picked an unsuitable second car for my needs, Motability were behind me all the way to get me into the right car. No fuss, and nothing was too much trouble for them.
The staff at customer services are superb.”
“Had nothing hit problems with my car for 3 years didn’t have it at one point for three months sam at motorbility was very helpful and kept me up dated so that you Sam you went above and beyond in your job now a new problem has arrived I was told nope you can’t have a hire car nope you can’t have your money back for loss of use of vehicle to then being told a hire car is on its wats waited 2 hours no car to then be told AMBER had rang up and cancelled my hire car and now isn’t returning my calls she had earlier told me on the same gone she would grant me the hire car as good will soon as she put the phone down she rang up the hire company and cancelled it on me I have had no car jow since the 28th and there refusing to even speak about the situation with me fully disgusting there all about money and greed”
“a letter was received from Motability Operations c/o RSA Motability, which was not clear, so I wanted to clarify it, so I called them. The number in the letter was not working, so I searched their number online. I waited about 30 minutes than spoke with a person, who told"I transfer you", so I could not even answer to him, then another person picked up well after 1 hour of waiting on the phone, and I asked them what should I do, based on their letter. He asked" is it not clear from the letter?" I answered"not, this is the reson I called", so he put me on hold without any notice. After 1 hour and 29 minutes on the phone, a different branch/company of RSA picked up, who do not even deal with insurance. So this company is useless, and not helping at all. I could sugges how to improve their service, but they should pay a lot of money for those simple advices. Kindness, politeness, care, passion, listening, helpfulness. These are missing here.”
“Service was excellent Alisdair was very professional went over and above to insure was happy communication was excellent as updated on a weekly basis can’t recommend enough 10 out of 10”
“Customer service staff are so helpful, there is nothing too much trouble for them. I had to wait a little longer than usual for them to answer but only around 8 minutes. This is common for all contact centres. Helped me with my insurance queries and also my change of vehicle. I certainly couldn’t buy a large suv myself for small deposit and low monthly fee so think this is an excellent scheme. I understand less choice of car and longer waiting times but this is not just effecting motability but also private buyers too. I have had three cars on the scheme.”
“Answer calls after an hour of lucky. Some agents as hard as they try aren’t that knowledgeable. I find I do the work myself phoning around for new vehicle.”
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Motability Operations
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Motability Operations
Reviews 119 • Poor
TrustScore 2.5 out of 5
2.3
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119 total
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4-star”
“Disgusting customer service ⚠️
Waiting 2 years for a new vehicle and being charged for a five year old car that’s not fit for purpose.
Rude unhelpful staff only concerned with profit instead of providing the service they are supposed to for disabled children.
Customer service Manager Alexandra Castle is not interested in finding a resolution. Worst management I’ve ever experienced.
Motabilty now reported to Financial Ombudsman and Trading Standards.”
“Full of lies and false promises. Five and a half months they’ve had my car in for repairs and nothing has been done. Complain every week and just more deceit and lies.
Never again”
“When Lord Sterling and Lord Goodman set this scheme up as a charity it was fit for purpose. Now it has turned into another greedy company governed by the FCA because the Charities Commission 😂😂😂 now say it's not a charity - sorry Sterling and Goodman but your legacy is worth nothing. Even though they have made a massive profit, Motability actually charge people for changing their vehicles when their disability worsens, as if these poor souls don't have enough to deal with. Motability also do not allocate a grant to those that need a certain sized car unless they answer ridiculous and personal questions that Motability are allowed to ask!!! I would understand if this was a company that wasn't based on a charity and was supposef to give their all to their customers but this is not the case. I've seen the millions in profits this company has made recently!!!”
“Mobility operations I want answers because you declined my good condition bouns for the damage I am wheelchair user what do you expect I just found out how much it going through auction for and location because mobility would not give the information wounder why because I found out how much you getting for the car YOU ARE RIPPING PEOPLE OFF BIG STYLE people work out your moblity money do it at the lower amount and then add price for car what they get for it through auction or dealer you will be shocked because know wounder ceo make 1.7 millions pounds mobility I want my bouns if not I take further I even go to papers it wrong what you are doing spread the word I will not back down to you mobility I been with you from 2015 to 2021 and you treat your customers like dirt lies after lies photo never lie look foword hear from you I already now gone to ombudsman service let me see what they got to say next step will come and any body want to knows where your moblity ends up. Try g3 car auction castleford West Yorkshire void this company not stress free package like they claim load of rubbish lot issues to sort out with you mobility”
“wont let u insure own car not even option to pay extra makes no sense have to insure inexperienced driver to drive me around causing more mental illness and stress”
“I find it wrong how thay treat people there people out there that got more then 3 points for speeding that get the motability car but someone that only have a lc20 with just 3 points get turned down and speeding is worse then lc20 thay have caused my partner distressed with her disability thay are bang out of order”
“Keep clear of Motability and Motability Cars, the Police seized my car on lies, they had my car taken away by a car recovery company, then Motability told me I cannot have my car back, they removed it from the Recovery Garages Premises, they advised me I was not getting my car back, I have no criminal record, had not committed an offence, but Motability said because I had my car cased it was a breach of my contract, even if I had not committed an offence and my car was ceased maliciously and I was cleared of any offence, I would not get my car back. I contacted RSA Motability Insurance company that insured the car to make a claim for the items I had in the car, over £700.00 of my items, they said I was not covered for my contents, Motability does not cover the driver or anything they have in the car, they only cover the car, The Disabled person is irrelevant, the car is important, they are still taking my Mobility money from the DWP, and I have no car, MOBILITY ARE THE CREAM OF CROOKS THAT TAKE YOUR MONEY BUT HAVE NO INTEREST IN YOU AS A PERSON.
THESE ARE GANGSTERS.”
“I've been with notability for several years & had no problems ,but I am increasingly concerned about poor choice of estate cars on the scheme,slot of vehicles are small poky cars with not enough space for wheelchairs notability scooter that disabled person needs to travel with.
The choice of estate cars have decreased, we are even considering leading a car pay insurance tyres etc ,rather than be restricted by notability should very poor choice, the pandemic has limited mileage on returned cars makeing them more saleable for notability yet GCB bonus is messily £600,
It's an option worth looking into .”