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MORE TH>N Reviews

4.27 Rating 1,446 Reviews
84% of reviewers recommend MORE TH>N
Company Reviews
Read MORE TH>N Reviews
61.41%
888 Reviews
22.61%
327 Reviews
4.91%
71 Reviews
3.53%
51 Reviews
7.54%
109 Reviews
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
on-time delivery
Greater than 72%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.19 out of 5
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Blessing
Verified Buyer
"Good customer service,and fair quote.I would recommend this insurance to friends and family"
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
"Very happy with the service provided"
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
"Always been accommodating"
Helpful Report
Posted 11 months ago
Adrian
Verified Buyer
"Having changed our car we needed to arrange the change to the insurance policy. In the past this has been handled by a single person at More Tha>n. This time it took two people, one to arrange the new insurance policy and a second to cancel the previous one. Is this progress? Both were very efficient and professional but the whole process took 45 minutes. However, please with the policy conditions and the price."
Helpful Report
Posted 11 months ago
Aldo
Verified Buyer
"try navigating to the page where you actually register, took me a good five minutes, genuinely 5 minutes, I ended up finding it by accident. I don't know of any web site that does not have a prominent LOG IN link. And the page where you actually fill in your details can only be read by a 16 year old the font is that small."
Helpful Report
Posted 11 months ago
Thank you for your review and feedback. Please e-mail us at reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma
Posted 10 months ago
Anonymous
Verified Buyer
"Pleased with service"
Helpful Report
Posted 11 months ago
Carol
Verified Buyer
"Very good"
Helpful Report
Posted 11 months ago
John
Verified Buyer
"problems starting out but was rectified as soon as I bought the issues to the attention of customer service. welldone."
Helpful Report
Posted 11 months ago
John
Verified Buyer
"very happy with the service"
Helpful Report
Posted 11 months ago
Bryan
Verified Buyer
"Friendly and quick service. Some of the descriptive documentation was a little difficult to follow when trying to make comparisons with other insurers. However we are benefiting from a lower premium ban switching to MORE TH>N."
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
"no review"
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
"Purchased another policy and the price was cheaper and excellent customer service provided. Would definately recommend"
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
"Fantastic price & service for car insurance"
Helpful Report
Posted 11 months ago
Anthony
Verified Buyer
"My home/contents insurance is due for renewal in November. The renewal notice indicated a premium increase of nearly 20%., putting the total to well over £660. This was excessive so I got three on-line quotes for a basic cover for my house and contents, giving full and true specs, including one from More Than. ALL of these were around £230. I phoned More than to challenge the renewal quote and the very helpful assistant managed to find me a fine-tuned package for about 50% less than the original renewal quote. I took this new policy. Since then I have received emails confirming the new policy and also asking for over £600 for renewing the old one. This is inexcusable because someone should have designed the automatic system not to ask for renewals of superseded products. Also, because of the greedy renewal quote, you have come perilously close to losing me after being a loyal customer for well over 20 years!"
Helpful Report
Posted 11 months ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate your concerns. Thanks Emma
Posted 11 months ago
Anonymous
Verified Buyer
"Efficient and economical"
Helpful Report
Posted 11 months ago
Jeremy
Verified Buyer
"good service"
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
"Easy to arrange"
Helpful Report
Posted 11 months ago
Mike
Verified Buyer
"Website was easy to navigate and it gave me a great price compared to my previous insurer. Thank you"
Helpful Report
Posted 11 months ago
Tony
Verified Buyer
"Cover provided is vert good at a very competative price. However unable to complete transaction on line so had to phone up. Keep on the line over 35 minutes trying to sort it out most of the time left on hold. Very frustrating."
Helpful Report
Posted 11 months ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma
Posted 11 months ago
Angus
Verified Buyer
"Process of arranging cover was very good - cost of the actual cover was surprisingly high."
Helpful Report
Posted 11 months ago
MORE TH>N is rated 4.27 based on 1,446 reviews
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