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Moonpig.com Reviews

1.5 Rating 1,144 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

1.5

Based on 1,144 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 26th May 2024

Moonpig.com 1 star review on 6th May 2024

Moonpig.com 1 star review on 6th May 2024

Moonpig.com 1 star review on 6th May 2024

Moonpig.com 5 star review on 2nd April 2024

Moonpig.com 1 star review on 6th March 2024

Moonpig.com 2 star review on 15th February 2024

195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used Moonpig over the years . My thoughts have not been happy with this company as it is inconsistent. Gifts & cards just don't arrive & who's to know ? Flowers arrive a lot smaller than what's advertised & invariably not fresh. Stick to just a card & don't reach out any further if you don't want to be disappointed with this company.”

Posted 4 hours ago

“Absolutely appalling customer service. Spent £27 on a card and present. It did not arrive and their only solution was to resend it - 3 days after the birthday and party. What is the point of that! No offer of a refund not even a credit of the same value. I strongly advise you DO NOT USE Moonpig.”

Posted 1 day ago

“I am so frustrated with this app losing cards half way through processing, or it won't upload photos. Gone to Funky Pigeon, it's alot easier.”

Posted 1 day ago

“My son and his girlfriend ordered me some flowers for my birthday they came in a flattened box. The flowers were all squash and some were broken. They look awful. Why would you send flowers in a box that is an inch deep. They were left outside on the bin no one rang the door bell. Is this your usual way to deliver flowers. I don’t know who delivered them because they were just left outside.”

Moonpig.com 1 star review on 26th May 2024

Posted 3 days ago

“Ordered flowers for my wife’s birthday. On arrival, box was crushed at one end and some flowers were dead. None of them lasted 7 days. Complained to Moonpig but refused refund and only offered to replace them. Poor service and product”

Posted 5 days ago

“It's.my birthday and my family sent me some flowers from Moonpig They are rubbish. They look like a £5 bunch from Asda. They really should put more flowers in. Its disgusting that online flower sellers do this.”

Posted 6 days ago

“I ordered a card from here for Mother’s Day. It said to order by Wednesday for delivery on time I ordered on Tuesday. The card arrived the day after Mother’s Day. I don’t know that much about women, but one thing I have learned is that a card given the day after a holiday, no matter how nice, just gets counted as “you forgot.””

Posted 1 week ago

“Having ordered a bouquet of flowers and paying extra for a larger bunch and extra for delivery I expected the flowers to be delivered not abandoned on the doorstep! I also expected them to vaguely resemble the picture online. How stupid of me! The flowers delivered were pathetic! Poor size, poor quality and frankly I was just embarrassed to have sent them at all!!! When I contacted "customer service" I got a cut and paste response about how you need to care for your flowers and to send further pictures in 24-48 hours to indicate the quality of the flowers then! I can see it now! "Hello friend, I'm still sorry for your loss but could I possibly intrude on your grief to take some more pictures of the embarrassing bunch of garage quality flowers we sent you!" Bravo MoonPig, you have managed to completely remove any possibility for someone to complain about your exceedingly poor products! All I wanted was an apology and to be assured that what had been sent was not the usual standard! We will never use this service again and will be sure to pass on that warning at every given opportunity.”

Posted 1 week ago

“Chronic dead flattened flowers delivered. Totally wicked as people order them for someone as a nice gift and arrive in such a state. Don't buy from moonpig is all I can say oh yes took photos and it won't allow me to show pictures”

Posted 2 weeks ago

“These flowers were received on Friday night. This is Monday and look at the state of then! Moonpig don't want to know. There was no gift card included so I don't even know who sent them to let them know how bad the overpriced flowers are. Moonpig have said they will contact them but then ended the chat. The advisor was very unhelpful and very abrupt in his manner.”

Moonpig.com 1 star review on 6th May 2024

Moonpig.com 1 star review on 6th May 2024

Moonpig.com 1 star review on 6th May 2024

Posted 3 weeks ago

“Won’t use again card should have arrived yesterday still can’t be tracked.”

Posted 3 weeks ago

“Birthday card arrived 8 days late. Contacted Moonpig and they would only refund the postage cost as the card was received. A birthday card received 8 days late is worthless. Terrible service. Use another company, not these.”

Posted 4 weeks ago

“Always 'lost in transit' - never ever arrive on time. So untrustworthy.”

Posted 1 month ago

“Disgusting I tried to stop card being sent to my friend who died suddenly. But "not able to cancel," not asking for refund just to stop posting. Which hadn't even been done.Her daughters are already devastated thanks Moonpig for you s... Service I will never use you again”

Posted 1 month ago

“Placed order for a card for my sister's 50th birthday. It arrived promptly but no envelope. What use if that if you are intending to post. Unhelpful customer service advised you need to tick for envelope. Really!!! I have never bought a card and didn't get an envelope. Won't be using again and will stick to funky pigeon who know who to operate.”

Posted 1 month ago

“Late and damaged cards and shocking customer service. Over priced never using again”

Posted 1 month ago

“Received a Lilium plant from my son for my birthday. Within a week then buds discoloured and dropped, as did the leaves. I was sent a replacement which has done exactly the same. (I note on reviews this has happened to others). This time Moonpig were not interested, sent me instructions for cut flowers!! (Despite it being a plant) Inferring it is my fault. I asked for a replacement of something different. I was told my son needs to request this. I am happy to inconvenience him, however it would be difficult if this was not a family member. So Moonpig would win. Despite being a customer myself...I won't be ordering from them again. Bad customer service.”

Posted 1 month ago

“This company has lost it way and is shocking on many many levels - they make billions of pounds in profit but sadly they are so big they get away with it”

Posted 1 month ago

“Very idsappointed with delivery times sending card to my grandson in Australia. It got there today April 2nd having been told it would be there March 27th earliest. This is really a shame as it has put me off using you again!”

Posted 1 month ago

“Very impressed with the flowers i received on Mother’s Day. Well packaged and in perfect condition with clear instructions on how to care for them. They weren’t fully open of course, but within a few days they were all in full bloom and lasted a good two and a half weeks! I kept them in a cool conservatory to see them better, rather than in warmer house conditions.”

Moonpig.com 5 star review on 2nd April 2024

Posted 1 month ago

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Moonpig.com is rated 1.5 based on 1,144 reviews