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Modern Rugs UK Reviews

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

Company Reviews

Product Reviews

4.6

Based on 2,250 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

Modern Rugs UK 5 star review on 6th February 2020

Modern Rugs UK 5 star review on 23rd January 2020

Modern Rugs UK 5 star review on 13th January 2020

Modern Rugs UK 5 star review on 3rd January 2020

Modern Rugs UK 5 star review on 12th December 2019

Modern Rugs UK 5 star review on 5th December 2019

NIKKITA HEYWOOD

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SHOCKING customer service BREACHING consumer laws. We returned a faulty rug and we were charged £20 for the collection service, because “it was company policy that as long as the rug we received was the one we ordered they wouldn’t cover return cost”, completely ignoring the fact that we returned it as faulty, not because we didn’t like it. Customer Service Rep Craig was totally ignorant to the situation. When explained that this was breaching consumer laws, we didn’t even get a response. AVOID AT ALL COST!!”

Posted 4 years ago

“Very happy with the rugs and delivery”

Posted 4 years ago

“Good reliable service AND my rug is of high quality! Thank you Modern Rugs”

Posted 4 years ago

“Excellent service, very quick delivery and lovely rug”

Posted 4 years ago

“I've been really very pleased with the service offered; clear communication and quick delivery. The rug is as described and we are very pleased with the quality. I would definitely recommend Modern Rugs UK!”

Posted 4 years ago

“Bought 4 large rugs to decorate my new shop. Three of them are sumptuous, had to exchange the fourth which wasn't suitable. Very happy, they make the shop look amazing”

Posted 4 years ago

“Beautiful rug and at a good price with quick delivery.”

Posted 4 years ago

“Modern Rugs have a lovely easy to use website. it shows the rug at various angles and truly reflect how the rug looks. The product was delivered promptly. When I spoke to the lady in customer services she was very helpful and resolved my query straight away. Would definatlely recommend them”

Posted 4 years ago

“Lovely quality rug. Been searching for ages for a runner rug that would fit my long living room. It has long pile and feels luxurious under foot. Service was great all the way through, easy process that kept me informed.”

Posted 4 years ago

“I have ordered 2 beautiful rugs .They are amazing....!!1 Bargain prices and exceptional quality. Swift delivery and well packed. I will never shop anywhere else for rugs”

Posted 4 years ago

“Speedy delivery and good quality rugs. Thoroughly recommended.”

Posted 4 years ago

“great service, timely and communicative even in the time of the lockdown”

Posted 4 years ago

“Adore my blizzard mocha rug, my 2yr old tells me daily 'it's so fluffy!' as he rolls round in it and it looks so classy - just have to be careful when hoovering as the Lego pieces get hidden in the pile! Fabulous speedy service too, will definitely shop with Modern Rugs UK again, thankyou!! 😊”

Posted 4 years ago

“excellent quality, very quick service.”

Posted 4 years ago

“Superb quality wool rugs (we have now bought 3 from Modern Rugs). Delivery was extremely quick, and the rugs all well wrapped to prevent damage. Really excellent quality and service.”

Posted 4 years ago

“We've recently, separately bought two rugs from Modern Rugs, the delivery and service were exemplary and we are absolutely delighted with both. May be buying another soon.”

Posted 4 years ago

“Love my rug. The online images truly reflects what it looks like. Feels luxurious to walk on and is very good quality. Will definitely be buying from Modern Rugs again.”

Posted 4 years ago

“Great service, very friendly, kept me informed along the way and the website had the stock showing too!”

Posted 4 years ago

“Quick and speedy delivery with a discount on other online rug shops.”

Posted 4 years ago

“So my son picked up one of your rugs in a local store I loved it so much I found it online and ordered the very same one it’s so lush and dense we all love it! So sumptuous and squishy, pure comfort and indulgence, especially after a hard days work”

Posted 4 years ago

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Modern Rugs UK is rated 4.6 based on 2,250 reviews