This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Courier, Postal Service
How would you rate
"Delivered on time with no problems, had one query and missy empire got back to me the next day with all the info needed which was great and the product fits perfectly and has good quality :)"
"DO NOT USE THEM EVER!!!!!!!!!!!!!!!!!!!!!I have sent my return and they claim they have never received. 59£ stolen from me. I have a royal mail confirmation that it was delivered and I am back and forward with them and no possibility to get my money back. Horrible experience and I need to go to Trading Standards Authority."
"I have NEVER received a £32 item which I have ordered and paid for!
I ordered a package with several items, upon arrival one of the items was missing, despite being listed on the invoice enclosed and the package being completely intact (with original seal). I contacted customer services assuming this would be a straight forward resolution. Rather than being met with an apology and promise of my goods, the staff were unhelpful, rude and intentionally aggravating of the situation - one of their "customer service representatives" sent me a sloppy email with about 10 typos, and spelled my name incorrectly over and over again in multiple ways. They said that since the item is listed on the invoice, it has to have been delivered - no attempt at compromise or finding a resolution whatsoever. I HAVE BEEN TOLD I WILL NOT RECEIVE MY ITEM, NOR A REFUND which within the UK is a clear violation of the Consumer Rights Act 2015. Now have to go through the process of reporting the company to the Trading Standards Authority. Unprofessional company, running before they can walk."
"I sent my items back for a refund and I have not received any money back after almost 3 weeks!! I emailed them, they told me I would receive my refund within 24 hours Got an email to say my refund has been processed, but it hasn't! I have received 0 money back into my account!! Also they charge you about £5 in total for shipping and returns, this company is just robbing people of money, I am so unhappy! Never buying from this website again. If I could rate it 0 I would. Customer service is terrible. If you don't contact them, you would probably never get your money back. Will stick with missguided and prettylittlething, they are much better!!"
"Currently an ongoing situation but reviewing purely for the inconvenience and clearly disordered operating system used by Missy Empire.
Can't fault the online shopping process or checking out process, I also received an order confirmation within 10 minutes as well as tracking information for the next day delivery I paid for, the item also arrived on time.
Unfortunately the quality of the items was not what I expected nor do they bother to private label and if you were to google the name of the companies on the tags you yourself could order the items directly from the wholesalers.
I printed the Royal Mail return label (they do not include these in the package) and sent them back (for which they will charge you if making returns) and received an email 6 business days afterwards stating they had received my item and a refund could take up to 14 working days to be processed.
I finally received an email to inform me my refund had been processed last night however this is not the case as up to now funds have not been deposited back into my account,they have however reprocessed my order as I received an email from Yodel this morning saying that my order was out for delivery and it arrived earlier today.
Having now read a few reviews about their customer service and refund process, it's looking like this will be a long winded process.."
"In May my delivery via Yodel went missing which I took up with Missy Empire I raised an investigation and even had the Yodel guy to my house to check as he said a Derek signed but he could not tell me who that was Yodel had told Missy empire was number 52 but there is no male at this address and the yodel man had no idea where it was, missy empire told me following the investigation to leave 7 days and I would receive a response regarding this and since I have send 3-4 emails to chase up which I am now being completely ignored, it has put me off ordering again from this company as I have no explanation no parcel and just £130 down, was happy with the customer service at the start was well kept to date but since I am disgusted to simply no resolution but to be ignored!"
"Terrible customer service. They do not have a phone number meaning they avoid you as much as they can. They have an email which they barely reply and if they do, it can take days. I haven't gotten my money back after repeatedly emailing them with a small number of replies, which do not offer me a solution or apology.
Do not buy from there, there's many other better places."
"they don't know how to run a business. They love to copy from Missguided"
"clothes but the customer service...well there is none. I honestly think that I paid alot of money and that I may have well flushed it down the drain because my order may not come.
I saw all the poor delivery reviews but thought to myself "of corse this stuff wont happen with me" well, it did and honestly its a huge disappointment.
I placed an order on May 23 and have yet to receive my order or any information on delivery time. I had ordered Express shipping and was told it would be 5-8 days it has now been 15. When I contacted someone from the company almost a week ago I was sent the following GENERAL email back: "this is showing on our system as dispatched to the Currier but the tracking information does not seem to have been updated. I Will pass this on to my warehouse team and ask for tracking details, Please allow 24hours for me to contact you back with this information.”
Since this email I have sent 3 or 4 emails and filled our contact forms but have not heard from anyone. No emails back, no update on my order, nothing. Its like they don't even check them.
The order is late three times over the "minimum" days needed and 2 times more than the maximum. I ordered and I am leaving the country 3 days from now. And have informed Missy Empire of this but still, nothing. Total Disregard for their customers.
This is getting quite ridiculous and one of the worst experiences I have ever had with ANY company and it seems by all these reviews I'm not the only one."
"I ordered a pair of boots that I need for a festival. When they arrived they were faulty, studs fell off and the zip on one boot wasn't even attached, so I wanted a new pair of boots in exchange. I sent the boots back and got tracking, the tracking says that they were delivered on the 18th May and I still haven't had an email saying that they have been received. I have emailed them about 5 times and every time I received very little information back. I explained that I need the boots before the festival and if it wasn't going to be possible I wanted a refund so I can order different boots from elsewhere. Still haven't heard anything back off them 2 weeks later and the customer service couldn't be any worse."
"Don’t buy from this company. Honestly the worst customer service I have ever come across in my life. I’m still fighting for a refund after over a month of dealing with them."
"SCAM!! DON'T BUY FROM THEM!
I ordered a item whose quality was VERY CHEAP so I decided to return it. The store then refunded me a wrong amount and the deduction they made wasn't even equal to the shipping costs (difference of €1,72). Moreover, I reminded them that the Consumer Contracts Regulations 2013 enforces them to "reimburse any payment for delivery received from the consumer" but they refused to comply with the law as they think they are above it. They're real crooks and I'll immediately report their fraud to national authorities."
"Customer service awfull! Expect your refund within 12 month after you return it and you lucky if you get full amount or store credit!!! Like you want to spend more money on their website! 3 times I have made a mistake and ordered from Missy Empire and wouldn't do it again! Just want my money back!"
"I placed an order for a Next Day Delivery service on Thursday 8th of March at 12 dinner time- cut off time for Next Day Delivery states on their website by 6PM. I didn't receive on the Friday and nor did I receive a text with a delivery slot which I usually would with any courier company. I put my work address as I knew I would definitely be in to sign for it. I could not find a contact number to contact Missy Empire- I emailed them on the Saturday to give them a bit more time- took them days to contact me back. I also messaged the Facebook page which states 'instant response'- responded a day later. Tracking number stated delivered to neighbour- in fact it wasn't- I eventually got the order 6 days after ordering! Missy Empire refunded my Next day postage cost which I appreciated- but was besides the point- luckily I ordered this well in advance of actually needing it. Once received, I opened the parcel- one item was covered in marks and stunk of stale smoke. The other item I kept as was only £5. The shoes were very cheap quality- I am a small size 5- sometimes 5 and I couldn't even get my foot into the 5! I returned items on the 15th March on next day delivery- item was scanned at returns place and signed for on the 16th. I did not receive a text or email to state they had received it- I luckily paid with PayPal and opened a request on the 19th March- a few hours after opening case they emailed to state they had actually received it and would take up to 14 working days to receive a refund (I work in retail and normally maximum time is 5-7 days). 14 working days passed and no refund- sent PayPal tracking number and screenshots of emails and signature of person at Missy Empire who signed for the return. 14 working days took me to the 4th April- I eventually received my refund on the 19th April- 25 working days later!!! NEVER EVER ORDER FROM MISSY EMPIRE. If searched many people agree with me and are still waiting for refunds from months and months ago- luckily I paid via PayPal!"
"Easy to use website, good discount, good updates from order!"
"I'm Having a very similar experience as the reviews listed I ordered an item over a week ago now and have not received any tracking info yet, I have emailed numerous times and was told they will get back to me with the number and I'm still waiting. Definitely won't be ordering from this website again I'm going to stick to the reliable websites where I k ow I'll receive my order."
"Been told my package would be shipped for the last 2 days, also have been given an invalid tracking number.
This is a scam girls. They take your money and never post your packages and then try talk their way out of giving you a refund because "your package will soon be on its way, we are waiting to speak to Royal Mail." Well girls, it's a joke and your package is not coming. As a business owner myself who deals with Royal Mail and UPS on a daily basis I can tell you that, it is literally just a scam to take your money and your package isn't sent! Do not order!! And if you have get in contact with trading standards because they shouldn't be allowed to do this!"
"Guys, don’t buy from them, they’re fooling people, I ordered my items 10days back, have sent them bunch of emails and contacted them on facebook for tracking details and no news from them till today and by reading these reviews I’ve realized it’s just not me."
"Ordered 2 items off this website and was told they were despatched last Wednesday and paid almost €10 for delivery I was told would take 3-5 days it’s now Thursday and no sign of the items tried to contact them numerous times through Facebook email and Instagram and none of my messages have been replied to. Would like to know where my parcel is as I didn’t receive a tracking number Order ID: 200006743"
"Ordered items in mid November, returned some of the items 22 no November (I paid for special delivery)parcel received and signed for 23rd November. Only received refund for one item, they still owe me £50 and now are not returning my emails. No telephone number. I am fuming!!!"