Merchoid Insights

Merchoid have a Customer Happiness Grade of C-. Customers are happy with their refunds but are unhappy with their delivery.

 

C-
Happiness Grade
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D

Delivery - Average

50.00%
Industry Average
" I ordered a Birthday present for a family member in March and was told it was shipped in early April. Calling them today at the end of April I was told call back in three weeks then Merchoid would file a claim with their delivery courier and in two months from then I would get a refund- so order in March refund in July? Not ACCEPTABLE! Do NOT buy for a special occasion it will be ruined! They have one person who answers the phone and emails for help !! "
- Ruined Birthday
B-

Refunds - Average

66.67%
Industry Average

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Alice, Customer Support