“I would rate Stuart 10 stars if I could, I have never known such a helpful man. So polite and nice and responds when he says he is going to. Very very helpful and lovely to talk to. Keep the good work up Stuart .”
“Great service everything has gone smooth so far and all has happens within a week so very fast. The staff I have communicated with have been very helpful and friendly so far so good I have to say.”
“Had no issues with My managing agents. They have always kept me updated with my property and alerted me to issues as soon as they arise.
Extremely happy with my tenants too.”
“I am new as a Landlord. I've been really impressed with all the help Adam gave before there was a tenant in place and very happy with the service since a tenant moved in. Many thanks”
“Have found MBM Property to do what they promise with reassuring efficiency and all staff I have been in contact with have been extremely helpful and polite. In the past I have had experience of agents who have charged for full management service but when things needed doing they were evasive and slow.
MBM have also marketed the property effectively to ensure there are little or no gaps between tenancies. They provide the service I want with honest, impartial advice and I would definitely recommend their services.”
“As per my promise here is my review about my experience of using MBM Property.
From the initial valuation and putting my house up for sale through to the completion of the sale I have been absolutely delighted with the service. Having met with Chris at the valuation it was very clear who I would be putting my house for sale with. His enthusiasm, knowledge and motivation was far beyond that of any of the other agents I had had round, and mixed with his utter professionalism I felt I had an easy choice to make.
He ensured I presented my house correctly, (even having me move things around and tidy up where I thought it was ok but on reflection his words were indeed very wise!!), the details and photos were really good and his energy and drive was very apparent when within just one full day of marketing I was called with the news I had already got 3 viewings booked in! Better still an offer came through that afternoon from a buyer with no chain - absolutely brilliant!
Thereafter the sale progressed very nicely as I had no chain either above me and I'm happy to say everything has now been concluded.
What has really got me though is that Chris even made the effort to ring me over the weekend, in his own personal time, just to say thank you for the business and to wish me and my family well, a true gent!
Please take this review as a gesture of a big thank you for everything you did for us and we shall of course be happy to recommend you to everyone.
Our biggest thanks and best wishes :)”
“So so pleased that I used MBM Property to sell my house - they were extremely prompt and helped me with everything - they found me a buyer within the first week of marketing! I can hand on heart say that they are the most friendly and efficient estate agent I have ever used - also I would like to give a big thank you to Gemma Silver who progressed my sale, an absolute star! Five stars in fact!
Thanks again
Clare”
“Chris is the best estate agent I have ever met, he has been honest and straight forward with all of his advice and it has been an absolute please doing business with him - an absolute credit to the company!”
“Our relationship with MBM Property is a bit of an odd one. We lived next door to the property that we ended up renting and had agreed this with the landlord before we even spoke to MBM. However, we felt as though we were treated less favourably because of this. We had a number of issues with MBM that started from day one. The first was around the cleanliness the property - the cleaning company MBM employed did a sub-standard job of the cleaning - leaving cleaning residue all over the surfaces in the kitchen, dusty cupboards, fluff / mud on the carpet etc. so we had to clean the entire property from top to bottom on our first day. Secondly, they took incorrect meter readings at the property and passed them onto the supplier, which then generated a hugely inaccurate bill (to the tune of £200) that took us a lot of back and forth to resolve. They also passed on our contact details to a number of third party companies (insurance etc.) despite us asking them not to do so, which meant we received a number of cold calls trying to sell us something!
Because we got on so well with the landlord from living next door, we contacted them directly for any issues to see whether they wanted to resolve them before MBM's involvement - mainly due to the higher maintenance costs they charged (£80 for cleaning apparently!!!!). For us, this was much better as the work was completed quickly and to a high standard, as proven when MBM "fixed" the fence temporarily by nailing cut-offs of wood to the wall holding it up. However, these issues whilst disappointing, can be overlooked.
The main issue we have was around the attitudes of some of their staff - particularly Ashley and Kaye. Ashley made the mistake with the meter readings, then when he came round to get the correct ones, he almost forgot until I pointed it out as he was about to leave. Throughout this he seemed a little cheesed off, but at the end of the day we were the ones who could have been £200 out of pocket had it not been for a good spot on my behalf. The other issue was around the check out inspection and a recent conversation with Kaye. As MBM had clearly stated they are members of ARLA, I read ARLA's Private Rented Sector Code, specifically section 5.2, which states that as tenants we should be given reasonable notice to attend the inspection if we so wished. When I asked Kaye for specifics of our checkout (such as date and time) she was extremely rude to me and said that because we had requested to end our tenancy earlier than our standard notice period, they could not accommodate the checkout until 5 days (3 working days) after our tenancy ends (ARLA states next working day and there were 2 working days after our tenancy ended). Kaye's attitude was very poor and she basically alluded to that we were being punished for ending our tenancy early (which the landlord had happily agreed to) and not inline with their notice period. As the check out inspection is pivotal in the return of our deposit, I do not expect such a rude and unprofessional response to a reasonable request to attend the checkout (especially as ARLA state this in their code of conduct - something MBM Property proudly states on their website).
There are some nice staff there though - Gemma, Satvinder and Giorgio spring to mind (those who we dealt with in the past), who were courteous, professional and helpful, but unfortunately the poor attitude and service leaves a bad taste.
I appreciate that MBM are employed as agents and maybe us knowing the landlord meant they were uncomfortable being kept out of the loop on some things, but that's life - get over it. Don't penalise people for taking a vested interest in the way that tenancy works, especially if you shout about it on your own website.
At the end of the day, whilst the experience with MBM was nice to start with, it quickly went downhill (with the exception of a few nice people in the mix every now and then) during our tenancy, and we are looking forward to receiving our deposit back and having nothing to do with them in the future.”
