“Ordered 3 items from Martildo only received two, Martildo charged me for the item which I never received. Sent them 3 emails, tried ringing them no help there. Resorted to Messaging them on facebook, received a message from them saying that my refund is on its way. I'm still waiting. I will never ever shop with Martildo. I will never recommend them to anyone.”
“I returned items on 7th September and I am still waiting on my refund. I have made contact with you several times and each time I am being told a different story. Please can I have my money refunded ASAP. I was recommended to you by a work colleague but I will not be using you again, service is absolutely shocking.”
“I requested a refund for item returned 3 weeks ago and have still not received the refund. I have provided proof of posting but now NO RESPONSE!!!! R Felton”
“Martildo fashion we’re excellent, the dress I brought was the wrong size, I contacted their customer service department, they were professional and helpful, I returned my item and was refunded very quickly! Recommended”
“I received my 2 dresses today, I couldn't be more happy, the quality and fit are perfect, they look lovely on, delivery was very quick, I can't wait to wear them on my next holiday.”
“I have posted here before that I have been unable to get a refund for goods returned. I have now sent countless emails, no one replies. I have opened a dispute through paypal, money was supposed to have been refunded but the transaction failed? Something's going on. I will never order from this company again. Buyer Beware!!!!”
We are sorry for the issues you have been having with this refund. We have indeed had some problems with our payment system whereby our eCommerce platform communicates with our payment provider PayPal. This issue has now been rectified, however any of the refunds made during this period may need to be re-run manually. This transaction has now been refunded via PayPal.
“There seems to be a pattern forming here concerning returns for refunds. I like many others have returned my item for a refund. The item has been received by Martildo and still no refund. No replies to e-mails sent and the contact telephone number they give you cannot use??
BE VARY WARY ABOUT ORDERING FROM THIS COMPANY.. IF YOUR ITEM FITS, THEN GREAT, IF IT DOESN'T GOOD LUCK IN GETTING YOUR MONEY REUNDED...”
We are sorry for the issues you have been having with this order which I understand was returned for an exchange. Unfortunately as advised by our customer service agent the size requested is presently out of stock so we can either wait for further stock or alternatively we can of course issue a full refund. I can only apologise for the issues faced in relation to contacting us, we reply to most emails within 24 hours and we do not presently offer a telephone support service because having trialled this in the past most customers were happy to revert to email and this ensures that we can keep our prices low.
“I had been unable to order my size for quite sometime, there had been an offer of 2 for £20, unfortunately the offer had ended when my size became available, I emailed and got the offer, I'm very pleased, this company has the best service I have received.”
“I have ordered 5 dresses over the last 2 months. I have kept 2 but sent 3 back because of poor fit, or not the colour on the website. I have not had any refunds and I have sent a further 2 emails but not got any reply.”
“I returned a dress at the beginning of August, I have still not received a refund even though I have sent Emails, and "spoken " via chat, twice, Each time being told a refund was on its way. It is so frustrating to not be able to speak to someone in a phone call too. I would not recommend buying from this company.”
We are sorry for the issues you have been having with this refund. We have indeed had some problems with our payment system whereby our eCommerce platform communicates with our payment provider PayPal. This issue has now been rectified, however any of the refunds made during this period may need to be re-run manually. A customer service advisor has emailed you directly on 4th October and we have sent another email today to address this issue.
“"I returned 2 dresses 12 days ago, the items were sent tracked and received by Martildo on 20th September. I have still not received my refund, i have had no reply to my email within the 24 hours stated timeframe and I cannot get through on the telephone number on the customer contact us page. Not a happy customer!!!!"
Martildo Fashion have now rectified my issue and finally given me my refund over 20 days and continuous messaginglater. They have requested that I now update my review so I have now given them 2 stars as I still find the way they have dealt with my issue unacceptable so I am sorry Martildo Fashion if this review is not what you expected perhaps you need to tell the truth on your website with regard to the appalling way you deal with returns. I wouldn't purchase anything from this company again!!”
We are sorry for the issues you have been having with this refund. We have indeed had some problems with our payment system whereby our eCommerce platform communicates with our payment provider PayPal. This issue has now been rectified, however any of the refunds made during this period may need to be re-run manually. I have checked our customer service log and understand that this refund has now been completed.
“Dress ordered end August, returned on 1 September as it did not fit. By 9 September still no refund so emailed them. They replied saying refund was being processed. By 21 September still no refund but I received an email from PayPal saying refund had not been processed successfully. Have emailed them twice since with this information but no reply. I wont EVER buy anything from these people again. This is appalling behavior. I don't know if I will ever see my money again.”
We are sorry for the issues you have been having with this refund. We have indeed had some problems with our payment system whereby our eCommerce platform communicates with our payment provider PayPal. This issue has now been rectified, however any of the refunds made during this period may need to be re-run manually.
“Very disappointed with dress. Nothing like advert. I recently bought 4 dresses in Mallorca at less price and far superior quality! I won't be buying anything else from you !”
I'm sorry to hear that these products were not of the standard you would expect. In general we receive very positive feedback about the quality of our dresses, however I will submit this feedback to our manufacturers so that we can address any quality issues for summer 2018. Thank you for leaving this feedback.
“Returned goods as very poor quality fabric. Still waiting for refund on returned products 3 weeks later! They have promised bank transfer as have "problems with paypal refunds" still nothing!
Appalling! Don't buy from this company.”
Thank you for this review. We are sorry for the issues you have been having with this refund. We have indeed had some problems with our payment system whereby our eCommerce platform communicates with our payment provider PayPal. This issue has now been rectified, however any of the refunds made during this period may need to be re-run manually. I have checked our customer service log and understand that this refund completed on 25th September. Once again my apologies for the delays caused and thank you for your patience.
