“The best company I have dealt with for a long time. Exceptional customer service. I was thrilled to receive my beautiful bag amazingly quickly too. Teresa and Marjorie are brilliant. I’ll be back soon”
“I am having exactly the same issue as several other reviewers. I ordered a bag - the money was charged to my VISA - and now after countless emails they are just giving me the runaround. I am getting the same 'canned email responses as well" saying they are a small company and will follow up --- but no one seems to follow up!!! No one seems to know where the bag is or tell me when it is even scheduled to be shipped. Be very wary of this company. I am dealing with VISA on this and hope to have this matter resolved by registering a dispute. No company deserves to be in business if they take your money up front and then have no idea where your item is! Its either a scam or a very poorly run company!”
“We saw the range of leather bags, cases etc online and were impressed by the look and obvious quality. So we placed two orders on 19th September, one for a leather laptop type bag and another for a rucksack style bag.
The website indicated delivery would be within a few days. This was great because I wanted the goods, for my wife's birthday 26th September. The goods didn't arrive and despite reassurances from Made in Tuscany UK in Truro, the bags did not arrive. The laptop bag was then eventually dispatched from Livorno ( Italy) overnight and arrived the following day, after a month's delay. However, when it arrived it did not have my wife's name engraved on it, as requested. We were due to go on holiday on 3rd October and on our way to the airport called Made in Tuscany UK and asked what was happening with the second bag. We were informed that it was on its way, we asked for it not to be delivered until our return on 12th October. When we got home, a soggy wet cardboard box was on our doorstep, anyone could have taken it, fortunately, the bag was largely unaffected. But it shows a complete lack of attention to service. The products are superb in terms of quality, but oh what a shame the service support is non-existent.”
“Ordered Italian leather manbag from company, and was delighted both with the overall quality of the bag, and the time taken for me to receive it (within 3 days). Company kept me fully informed of the processing of the order throughout (through advisor Marjorie). Can fully recommend this company's products based on my experience.”
“I received the bag much later than they promised, engraving was right on the bottom which it was absolutely unbelievable, who does that, what is the reason of engraving when is not clear to see????!!! Got some miner damage around the zip, and after couple of weeks (less than a month shoulder strap got cracked! I’m a sale manger myself and customer service in this company is beyond awful and not helpful at all, I’m very disappointed, don’t recommend at all”
“After ordering my backpack and paying for expedited shipping to have the backpack for upcoming travel there was a hiccup in shipping. Marjorie was gracious & truly concerned about my plight. She took my issue and solved it with care, kindness & rapidly. Never promising a positive outcome, I knew from her constant email correspondence she wanted a positive outcome as much as me. It happened! I have the most beautiful backpack and am a happy traveler & customer; telling everyone about the Company & Marjorie.”