Hi Sara, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear that you are not entirely satisfied with your recent shopping experience. I can confirm that this retailer estimates 1-2 business days shipping time after the order has been processed. As this retailer does not process orders on a weekend, this may explain the delay and I apologise for any inconvenience caused. If you have any further questions please do not hesitate to contact our customer care team on firstname.lastname@example.org. Best Wishes, Charlotte
Thank you for your feedback. I am sorry to hear that you are not entirely satisfied with your recent shopping experience on Lyst's mobile site.
I see that you are already in communication with a Customer Care agent, who will be reaching out to you directly to ensure that the proper care and attention is given to your inquiry.
Kind Regards, Charlotte
Hi Ellie, Thank you for your feedback and your recent order with us. Please be assured that when an order is placed on Lyst.com you will receive an automatic email from us confirming that your order has been placed. I'm very sorry for any delay in the retailer sending your conformation and tracking. I can confirm that this particular retailer doesn't process orders over the weekend which may explain the delay in your email from them. Please be assured however that your order was with them immediately. If you have any further questions please do not hesitate to contact us on email@example.com I offer my sincere apologies for any inconvenience. Best Wishes, Charlotte
I hope you are well! I can confirm that domestic shipping with this particular retailer takes 5 - 8 working days, however, I am pleased to confirm that in this instance your order arrived with you today. I hope this helps. Best Wishes, Charlotte
Thank you for your comments, I’m sorry to hear of your disappointment. As all returns and exchanges are handled directly by the retailers, we always provide a link to their returns policy on the product page where you will find the relevant information.
I can confirm that standard shipping for this retailer takes 3-8 working days, and I’m pleased to see that your order arrived with you within four days.
Please accept my sincere apologies for any confusion. If you have any further questions please do not hesitate to contact our customer care team on firstname.lastname@example.org.
Best Wishes, Charlotte
“I purchased an Andrew Marc jacket through Lyst. I had to return it as it was too small. Andrew Marc deducted a fee of $15 from my total purchase. At no point during the ordering or the return of this item was I notified that there would be a "stocking" fee.
Bad customer service from Lyst.com and AndrewMarc.com.”
I'm so sorry to hear of your disappointment.
As all returns and exchanges are handled directly by the retailers, we always provide a link to their returns policy on the product page where you will find the relevant information. Please accept my sincere apologies for any confusion.
We have now contacted you by email regarding this matter and we look forward to hearing from you.
Have a great day!
Thank you for your feedback and for your recent order with us.
I would like to reassure you that we operate on weekends, 2-3 hours on Saturdays and Sundays.
I also liked to confirm that your belt is now on its way to you. We have forwarded you a FEDEX track link to your email address to help you follow and get updates on your order.
I hope this will help. Please feel free to contact us on email@example.com if you need any further assistance.
“The sizing is irratic = I am normally a shoe size 9.5 or 41 but when I've ordered 41 from here they are REALLY much too small and the 'size guide' seems to be way off. The shoe choices are great, but limited choices in my size so I can't really buy what I would like. Of course it's not their fault that I have big feet!”
“Found Lyst through a Google search for a specific gift item I was looking for. Found and ordered the item was I looking for. I didn't realize how Lyst worked untiil I got an order confirmation from Natori after my order with Lyst was forwarded to Natori. Up to that point everythiing was fine but then the system broke down. Natori never followed up with shipping information/tracking information. I finally emailed Natori and they did get back to me with shipping/tracking information. When I received the item I found that Natori had shipped the wrong color. I returned the item and am hoping to receive the proper item and my return shipping cost back. It seems that there is a lack of coordination between Lysy and Natori that is at least partly responsible for the difficulties that I have encountered. Also the return methodology/policy is not as convenient and seamless as is typical today with my other online shopping experiences.”
“On the plus side, I like the range of your listings, making it far easier for me to search than in a local store.
On the negative side, I placed my order for a pair of shoes on Tuesday, Jan 5. As of today, Jan 9, I'm still waiting for the package. I didn't ask for expedited shipping, but, as an Amazon Prime member, I'm accustomed to next day deliveries. I realize that's not a fair comparison since Amazon's next-day commitment only applies to items Amazon sells directly, vs sales involving third party suppliers. Nevertheless, I'm a bit frustrated, especially since, given the size inconsistencies within various shoe brands and models, when I do get my shoes, if they don't fit, I'll need to return them and then start over, but presumably without the sale discount I hope to get if these scarce-model shoes do fit.
I'm glad to know about Lyst, but, as to shoes, I may first try to buy through a local company stocking that shoe line and let them deal with any exchanges that might be needed.”
I hope you are well and enjoying your weekend!
I can confirm that domestic shipping with this particular retailer takes 3 - 10 working days, however, I am pleased to confirm that in this instance your order is due to arrive with you by the end of business tomorrow.
I hope this helps. I see you have also been in communication with our customer care team directly and I will ensure that your tracking details are resent to you for your convenience.
“Apparently your connections tend to be unreliable. I ordered two pair of heels through Lyst from XOOY and one of the pairs wasn't in stock, so a substitute pair was ordered in its place without my knowledge to accept or reject. In this case I didn't want the substitute and would have picked another pair had I been informed. I found out about the subbing after the order had been sent to XOOY for confirmation that it was received for processing. I tried to correct this mess up in an email to XOOY, but it some how got lost or ignored. Either way, I now have to use the return process to correct this matter. I know these things happen from time to time in all business transactions, but this time it was me and I'm a bit leery about using your services again, at least right now.”
Thank you for your feedback and your recent order with us.
I'm am so sorry to hear that you have received the wrong item.
After investigation I can confirm that unfortunately, there was a technical error on our part which resulted in the incorrect shoes being dispatched.
Please be assured our engineers have now been updated to ensure this is resolved immediately.
I have also contacted you directly incase you have any further questions.
Please accept my sincere apologies for obvious inconvenience.
Have a great week!