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London Luton Airport Operations Limited Reviews

3.7 Rating 2,405 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

3.7

Based on 2,405 reviews


Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dreadful experience; went to the short term car park to meet my wife off her flight. Expected to have plenty of time as her flight was delayed, instead of which I was met with absolute chaos. There was no parking available, no marshalling of the parking so that the whole place was grid locked. After 1/2hour fruitlessly trying to get in and out during which time I probably covered two rows of the park I fought my way out and went to the long term. I paid £7 pounds for the privilege of not being able to park, and a further charge at the long term,- oh and I missed my wife's arrival Come on Luton, buck up, if the car park is full, tell people don't just take their money for the privilege of passing through your barrier”

Posted 8 years ago

“We used the mid stay parking at Luton and it was an awful experience. There is no guidance as to where the free spaces are (unlike Stansted which has an organised system). We drove around in circles looking for a space. Eventually we tracked a couple with their suitcase who had got off a bus and stalked them to their car. From my perspective there were too many cars allocated tickets for the number of spaces available.”

Posted 8 years ago

“could not be more simpler”

Posted 8 years ago

“Plane late rip off Then had to go to mid term £7.00 charge,when you are driving to the airport to collect people how do you know if it's late? You look at the flights progress before you leave to be faced with a a delay. Money making mission I think”

Posted 8 years ago

“It does London Luton airport no favours that the front of the terminal is a complete dump, the short stay carpark is extremely expensive and you would think that for the amount of money that you have to pay to use it they would at least maintain it !! the surface is very bad and the signage non existant. welcome to rip off britain.”

Posted 8 years ago

“this airport is like been in a third world country a joke, how can u possibly charge someone 23pounds for a parking of 1hour 5mins, absolute broad daylight robbery.nothing but a ripped of a shame, gatwick and heathrow are ten times better and cheaper, i dont understand how they can get away with charging 23pounds for an hours parking absolutely ridiculous. will never use this ripped of a car park.”

Posted 8 years ago

“Excessively overpriced - £18 for 2hrs 10mins - and Blue Badge Parking Bays too distant from terminals.”

Posted 8 years ago

“I paid for my parking in advance. Finding a space was ok and not too time consuming. However on our return I placed my ticket in the barrier and it stated that I had to pay an outstanding amount of £84. I pressed for assistance and was asked for my reference number, luckily I had printed this off when I paid for the parking and had this with me. Being able to give this I could prove that I owed nothing and the barrier was raised.”

Posted 8 years ago

“very good and a fair price for the time I was in the L.S.C.P. Thank you .”

Posted 8 years ago

“No problems at all... When I returned my car was ready for me. Will use again.”

Posted 8 years ago

“short term car park charges £7 for 40 mins a complete rip off, as a comparison Heathrow terminal 5 charges £3.50 for 30 minutes, a third world experience at Luton....”

Posted 8 years ago

“Used mid-term aka mid-stay (unhelpful inconsistency confusing to foreigners arriving for the first time) to pick someone up. Website said Bay 1 was where the shuttle came and left for the mid-term park so I asked my friend to go there, only to find it was in fact Bay 3 - this lost us 5-10 minutes through confusion to find each other so could not take the first shuttle. Finding a space to park in mid-stay was very difficult and time consuming - signage pointed out to 'spaces' which didi not exist. So I ended up paying an exorbitant £7 because I could not complete the operation within the free 30 minute period. Road surface in car park was just unmade up stones. The whole experience was frustrating and bad. Stansted is vastly superior in this respect.”

Posted 8 years ago

“Very smoothly driven bus and pleasant driver on the return trip tothe mid-stay parking on 18 June.”

Posted 8 years ago

“We recently parked in the mid-term car park, which is in very poor condition - rough surfaces and potholes prevail, and there were no marked bays in the section we used (near bus stop A). The bus stops are small with a very limited covered area, but on the plus side the bus transfers are frequent and it is only a short distance to the terminal. We have also used the short-term car park which in terms of potholes is equally as bad if not worse!”

Posted 8 years ago

“Location good and easy to find. Signage to find spaces was very helpful and location posts/numbered bus stops very helpful. Bus was very good both to/from the terminal. Main complaint is when I came to exit the car park the machine stated I owed £84; I had to call for assistance. This also happened to another driver at the adjacent exit. This issue is not acceptable. Please sort.”

Posted 8 years ago

“We chose the mid-stay because we were having a night at the Holiday Inn before we flew. It amazes me why there is no pedestrian access from the mid stay car park to the access road!!!! We had to get a bus from the car park to the terminal and then back to the hotel when I could have thrown a stone from the car to the hotel.... ;-/ Also, the bays at the terminal are too close together and they dont allow you much space to get ppl off the bus and then to allow ppl on. Its a bit cramped - take a look at how its done at Stansted, more space and you are not penned in as you are in Luton.”

Posted 8 years ago

“Better signage for the Blue Badge parking area is required. We had trouble getting onto the bus to & from the terminal as they were extremely busy,some sort of marshalling system would prevent the chaos we were presented with when attempting to return to the car park. What is the point of sending a full bus to the Blue Badge bus stop when clearly people with mobility problems cannot access the bus?!”

Posted 8 years ago

“Easy to find and buses arrived quickly on both going in and getting back out of the airport.”

Posted 8 years ago

“The parking service works very well.”

Posted 8 years ago

“I didn't have a chance to use the car park yet, because there is a week until I will travel to Luton, but I already have negative feelings about it. I initially booked 4 days, and I would like to add one more day, but this was not possible because I bought something which can't be modified. I would expect more flexibility from the parking company and to be focusing on the needs of the costumers instead of following strict rules. Now I only can hope that at least I will have the car in one peace when I return, I don't really want to rely on the helpfulness of the staff.”

Posted 8 years ago

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London Luton Airport Operations Limited is rated 3.7 based on 2,405 reviews