“We had a terrible check out experience with Life Residential
Forget about your deposit if you are renting off them, they try eveything to take it off you- even adding charges retrospectively after the third party checkout report is completed! There is no protection for renters, they will shaft you at every opportunity, without cause.
We've rented multiple times and have always gotten our full deposit back from other letting agents - life Residential is a company to be avoided if you value your money and sanity.
1. They were not transparent about charges, sending block sums for repairs. And dragged their feet with sending invoices.
2. Listing wear and tear as damage (some small splashes behind the sink and stove where no splash protectors had been installed) and now trying to charge us for a portion of repainting the entire flat!
3. Witholding information that was pertinent to our checkout
4. Be mindful if you do raise a dispute with them instead of Mydeposits, they will try to drag it out as long as possible until after your depost protection has run out which then leaves you no option but to raise a small claims appeal.
We've raised a complaint with Life Residential and they still have not resolved any of our conerns (3 weeks later)- even though they admited that their communication with us did not always reflect their ideal of 'not being misleading or providing incorrect information'.
It appears that Life Residential know exactly what their agents are doing an fully condon the behavior of trying to rip tennants off.”
“Life residential have rookie negotiators who have no idea - I ended up sorting my own deal. They also offer an inferior letting service to other agents for the same price as others - refusing to sort the deposit which other agents do, pretending it is part of "management" which no one else defines like this. They never respond to emails without repeated prompting. They are truly DREADFUL.”