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LG Reviews

1.2 Rating 234 Reviews

4 %

of reviewers recommend LG

Company Reviews

1.2

Based on 234 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

0844 847 5454

Email:

info@lg.com

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LG 1 star review on 29th April 2024

LG 1 star review on 29th April 2024

LG 1 star review on 27th April 2024

LG 1 star review on 18th April 2024

LG 1 star review on 18th April 2024

LG 1 star review on 18th April 2024

LG 1 star review on 18th April 2024

24

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a lg refrigerator, it stopped working so we called their repair department they said they would fix everything for $647 and if could not no charge. Tech came, he could not fix. This was 7weeks ago and after no less than 20 texts calls fb messages they still have not refunded. I get texts from an AI chat bot Tyeshia saying the presidential liaison team Is working on it. They charged card within 5 minutes of giving it but a refund takes over 7 weeks. They are crooks.. repair service is a scam.. beware they knew what year the refrigerator was and that could not be fixed but still gladly took my money. BBB. fb. Insta all will be contacted regarding LG’s fraudulent ways.. oh and Tyeshia chat bit stop sending me coupons for LG I will never buy again”

Posted 3 days ago

“Attempting to access wash options like soak and presoak is an existential nightmare. Documentation literally says “Select the desired option after selecting the desired cycle and settings”. Really? Why can’t you give me the actual navigation path for my desired option instead of making me invoke the endlessly irritation hunt-and-peck method? After which I STILL could not find the “presoak” option. Will never buy another LG appliance.”

Posted 4 days ago

“471 ltr ka fridge 2021 mei purchase Kiya tha...tb se 2 baar compressor change ho chuka hai.anhi bhi guarantee nhi hai ki aur kitni baar bdlega.yani 10 saal guarantee hai..bss uske baad dosra fridge Lena pd skta hai.yani 70 k ka fridge bss 10 saal ke liye.ska mtlb l.g ka compressor bahut poor quality ka hota hai”

Posted 4 days ago

“I bought New LG refrigerator in December 2023. It’s stopped cooling in beginning of April 2024, technician came to fix 3 times already still not working. Almost a month without fridge. Plenty of food wasted. Very frustrating. Extremely unhappy experience. I don’t know how long it would take to fix it. I requested LG to replace it with new one but no luck. Really bad service”

Posted 5 days ago

“Just had a Life is Good service guy come out. By far the most terrible person I have ever encountered. Rude, obnoxious, and overall terrible. Have bought LG products for many years. Never again will I buy their products.”

Posted 5 days ago

“LG washing machine very bad product machine time not good”

LG 1 star review on 29th April 2024

LG 1 star review on 29th April 2024

Posted 6 days ago

“My icemaker has not been working properly since I bought this LG built-in refrigerator in October 2022. Finally, I decided to call for service. This is a joke! There is no service unless you go through lot of steps -like unplugging your refrigerator for 24 hours. I was instructed to put the frozen things in a cooler. These people are worthless. I am so sorry that I bought the refrigerator (for $11,000+). I had a kitchen aid refrigerator for 12 years before and never had a problem. If you buy an LG refrigerator, you will regret it.”

LG 1 star review on 27th April 2024

Posted 1 week ago

“ABSOLUTELY THE WORST CUSTOMER SERVICE WE HAVE EVER ENCOUNTERED. LG TV OLED 65 INCH. COST OVER $2100. ON HOLD FOR OVER 1 HR REP NEVER CAME BACK WHEN WE ASKED FOR A SUPERVISOR. A DEFECT IN THE TV PANEL. TV IS 2 YEARS OLD AND WAS TOLD WE HAVE A 5 YEAR WARRANTY DUE TO LG'S TV PANEL DEFECT. LG CUSTOMER SERVICE STATES IT IS 1 YEAR WHILE ON LINE STATES 5 YEARS. HORRENDOUS COMPANY !!! WE WILL NEVER EVER PURCHASE AN LG PRODUCT EVER AGAIN !!!”

Posted 1 week ago

“I will not even give one,by the time I am writing this review I am without a refrigerator for more than 2 weeks now. Their Tag line is LG(Life is Good).in my life they made it as Life is Unfortunate,distressing and regretable.I really regret as to why after months of exploring as to on which company product do I need to invest my hard earned money,the company breaks my trust.There was some power fluctuation in my community and my refridgerator's not one but all the parts have failed Compressor,2 evaporators and condenser all at the same time unbelievable.When I call Customer service they say they cannot ship the product overnight as it is not their policy and the product has to be shipped from out of state. I have a small kid who takes food therapy and it has been so frustrating as to manage this situatuion.I will never ever buy nor recommend anybody to buy any LG product.Life is bad and sad.”

Posted 1 week ago

“Horrible customer service... don't buy any of there products”

Posted 1 week ago

“I purchased an LG refrigerator for our brand new home. When we went to install it and use it, the refrigerator was malfunctioning, there were multiple issues with it Water dispenser not working Ice machine not working Temperatures all incorrect When we would restart the refrigerator within 2 hours it had an error code and was back to factory settings I have a baby at home and cannot use our brand new refrigerator We called in 4/6 and as of today 4/24 it is still not fixed. I cannot get anyone on the phone to properly help me with LG, they third party out the repairs and while that company is nice, they’ve been useless, they’ve rescheduled coming a few times and now they are on their third time coming because they haven’t been able to properly fix it / have the correct parts etc . I cannot feed my family properly this is not only hurting my family but now costing us more money eating out and getting food every day bc I can’t store milk, meat or anything that will go back in our fridge and the freezer does not work properly either so I can’t use that. The hardship this situation is creating is taking a toll on my family and LG has been horrible in responding and accommodating.”

Posted 1 week ago

“Terrible customer service. I wasn’t willing to waste any more time dealing with them . Decided to put my 5 month old LG washer to the curb and take the loss.”

Posted 1 week ago

“French door fridge manufacture date ten years ago has lost its coolant. No fix. No coverage. Model LFX25974ST /04. Bought at Menard’s. Trying to contact customer service through registering was impossible for me.”

Posted 2 weeks ago

“LG is worst service provider. I have register a request for AC service on 7th of April, but till today no one is visited. Their SLA is of 2 days, but its 3rd week now. I will never purchase LG product now on and also will not recommend to others as well.”

Posted 2 weeks ago

“Terrible customer care. My fridge got repair for the past four days. The service person didn't come yet. No phone number to contact directly. No wqy to reach lg.”

Posted 2 weeks ago

“Fridge beeps after 1 minute when door is open. No way to turn off this stupid feature.”

Posted 2 weeks ago

“Absolute worse fridge ever owned. Paid 4k and in 3 years been repaired 5 times and now they can't fix. Lg reaches out after review and makes me explain it again and then ignores me. This is hands down the worst experience and product you could ever have. Stay clear. To be clear if I was offered a brand new LG appliance for free I would take it straight to scrap yard”

Posted 2 weeks ago

“LG electric range, anti tip plate does not fit. It stops the range about 2 1:/ inches away fro the wall. Called customer support told me I needed to set up a video chat with a tech. Appointment was made but they never called. Called customer support again, said tech would call me back with in the hour never called”

Posted 2 weeks ago

“Extremely disgusting customer service. The call goes from Canada to Philippines (I guess), they want rating but no interest in solving the issue. LG fridges fail because of complicated motherboard issues and poor compressor. Do not buy LG and Samsung appliances.”

Posted 2 weeks ago

“In 2019 bought a LG refrigerator three years and 4 compressor replacements later they replaced the refrigerator,,The day it was delivered the man plugged it in to find out the compressor was bad in it too..A week later brought out the third refrigerator,,It worked for one week and the compressor went out...lost all my food six times ..They replaced that compressor (number 7 COMPRESSOR )..and new blower motor in the freezer and new ice maker. And a defrost computer board..it worked grate for three mouths ..Then leaked the freon on the floor and damaged it..I have called their customer service so many times that when I call now the answering machine says ,,By your number we show you have called numerous times..Now they tell me to get two estimates for replacing the floor..But the presidential liaison yells me after I submit the estimates it well tak mouths to see if they will fix the floor.”

LG 1 star review on 18th April 2024

LG 1 star review on 18th April 2024

LG 1 star review on 18th April 2024

LG 1 star review on 18th April 2024

LG 1 star review on 18th April 2024

LG 1 star review on 18th April 2024

Posted 2 weeks ago

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LG is rated 1.2 based on 234 reviews