Review and raise up to £2.00
Purchased from Kidderminster
Only after making payment in full were we advised that delivery would be 10-12 weeks. 12 weeks came and went so I called for an update, I was asked to email in, which I did twice but had no response to either. When we finally got hold of someone, they said the the items would be another 'couple of weeks'. When we asked about cancelling the order we were told there would be some percentage charge (30% it think but can be sure), we disputed this as it was LL who had failed to deliver as promised. Anyway we waited for the items which were eventually delivered about 15 weeks after ordering. Upon inspection the one item was damaged. LL were provided with photos and agreed to exchange without quibble and said replacement would be delivered within 2 weeks. 3 weeks later I was having to chase again as we had heard nothing, it was another week until we received the item. This replacement item as also damaged, when speaking with LL they were unable to deliver a replacement until the new year. We were not happy with this as we wanted it before Christmas (we had ordered in July). LL agreed to refund the item so we could purchase elsewhere, but they would not refund until collected and then with the Christmas break it took ages to process.
The item from LL was an Edmonsbury Coffee table on sale at £239. We ordered an identical table from Tesco (supplied by Roseland Furniture) for £199. It was exactly the same, £40 cheaper, and was delivered in 3 days and was undamaged.
The service from LL was shocking from start to finish, they were not proactive in supplying information during the order/delivery period, they were not reactive to any emails or messages, and they offered no apology or compensation for the debacle. Their website states 'Never beaten on price' but Tescos are selling the same range for a cheaper price.
I would not recommend Lee Longlands to Anyone.