“Spent an hour trying to find the driver and then he was SUPER mad. Yelling at the dispatcher in front of us and not saying a word the entire 2 1/2 hour drive. We were a bit scared. It was our first time to London. We had no idea where we were. Your driver needed more patience. Very scary experience!!!”
Posted 2 years ago
Hi, I sorry to hear about your journey experience, can you let us have the booking reference so we can look into this?
“Compared prices of a good number of taxi providers, reasonable price and excellent service from the driver. They made contact a couple of days before the journey to check all ok! Would recommend to anyone looking to book their airport transfer!”
“Excellent price with a large choice of carriers. Car turned up on time with the driver contacting me via phone before arrival. Smartly dressed and personable with a clean modern people carrier.
Minor query I had regarding my booking quickly and efficiently handled by Jumpyns staff. This was my second booking with Jumpyn and I would use this service again without hesitation!”
“This is a very strange booking platform riddled with problems.
Firstly, I booked a taxi to take me from my home to London City Airport. As the price was so good, I thought I'd double check with the taxi company I had been assigned to that they were actually going to turn up.
They told me they had nothing to do with Jumpyn and cancelled my trip. To their credit, a Jumpyn advisor contacted me straight away and told me that they had spoken to the company and they would indeed take my trip. The taxi company called me to confirm this too but also added that the price was a 'mistake' but they would honour it anyway.
I decided to try again and book a return taxi for a couple of weeks later, going back from London City Airport home. One fare was coming up as just over £1 on the system! I knew this must be a mistake so I went for the 2nd best fare with the taxi company I'd previously been assigned to. Again, this trip was cancelled because a £15 airport surcharge hadn't been added automatically to the fare. This may have had something to do with the fact that London City Airport doesn't properly show up on the site's searches. You have to say you want to be dropped off somewhere in the vicinity - eg. LCY DLR or the Air France building.
All in all, great prices but pretty misleading with a shambolic booking system. If these guys want to grow, they have to take a long hard look at their systems and quote fair prices so customers aren't wasting their time with misleading prices.
I would have rated one star, but the quick response to the issues with my first trip have been acknowledged in my rating.”
“We booked a return journey - Edinburgh to a City centre hotel. Taxi didn't turn up, and no message or contact, from them. We couldn't get anyone to answer the phone, at Jumpyn or the Taxi company to explain. Staff at Edinburgh private hire Taxis(On site office) were excellent & also tried to contact the booked Taxi company for us. The next day we contacted both companies. The taxi company rep. ( Edinburgh Airport Taxis Juberlee Road ) said he was busy at moment and would e-mail Jumpyn on our behalf and get back to me. Due to this poor service we cancelled our return booking and we are still waiting to hear from him. We eventually got a reply from Jumpyn when we contacted them by e-mail. They apologized for the poor service, and we are now awaiting a refund. This is our first time using this booking service. The fact neither party could be contacted, when we needed them, is not good service.”
“The price quoted was extremely good and although the initial booking system refused to process my PayPal payment I eventually managed to pay from my debit card. The best part of the service however was when I received an e mail from the allocated taxi company stating they did not have a cab available to collect me at the airport. Not helpful when you are waiting to board a flight to London from Johannesburg! Jumpyn were quick to arrange an alternative company and all went without a hitch! Would recommend them to anyone requiring a taxi pickup.”
“It was awesome to arrange affordable and reliable airport transportation ahead of our trip. The day prior to travel, I was able to verify the pickup and all went smoothly. I would encourage everyone to use this service.”
Posted 3 years ago
Thanks Lise for the great review, it makes it all worth while!
“Hasan was at the airport with a sign with our name and drove us straight to our destination. Since it was nearly midnight it made us especially grateful. He was friendly and polite and a great driver.”
“The driver was on time, pushed the luggage trolley, drove professionally and was kind and courteous throughout. The car was spacious and clean. A pleasant experience. I will definitely us this service in future.”
Posted 3 years ago
Hi, thanks for the great review we really appreciate your kind comments!
“I received a number of quotes and chose the least costly. I was a little concerned because I hadn't heard back from that taxi company. Jumpy was right on it and I received a confirmation from the company we chose. The taxi was early, the driver friendly, courteous, and professional. Overall, it was a very good experience and we would use Jumpyn again.”
Posted 3 years ago
Thanks Jessica, we really appreciate the comments!