“Again one of the worst companies I have ever dealt with.
They never answer the phone or any emails that you send them.
My daughter has returned a dress for a refund and is still waiting for her money.
I am surprised that high street stores like Next and Topshop are stocking their dresses. will never deal with them again. Dreadful!”
“ordered a dress and the zip was broken so i sent it back and requested an exchange. I'm sure they must have sent me the same dress back, either that or the quality of that particular style dress was incredibly poor because the zip on the replacement dress was also broken. I sent the dress back and requested a refund. I send the dress recorded delivery and it has been signed for. It has been over 2 months now and i still have not received a refund. I have continuously tried to contact them but they have not responded to any of my emails.”
“WILL NEVER BUY FROM JONES AND JONES AGAIN! I WOULD NEVER RECOMMEND THIS COMPANY! I RETURNED DRESSES AND 3 MONTHS LATER HAVE STILL NOT RECEIVED A REFUND! AND THEN THEY TOOK £30 OFF THE PRICE PAID AFTER A DISPUTE WAS FILED! WORST COMPANY EVER!”
“Bought a dress for Christmas didn't fit returned it still no refund they blaming post office complete con and said they often don't receive products back must be making a fortune DONT Buy From Them”
“I returned six dresses over a month ago and am still waiting for a refund. After contacting them five times I have been told three different things about the status of my refund. The latest phone call with a manager advised me it is on the list to do today but I am not optimistic having received an email previously stating it had already been processed.
If anyone likes Jones and Jones clothing I would strongly advise buying through a reputable Company such as ASOS or Topshop to avoid a similar experience!”
“Same as the other reviews, I ordered a dress, it didn't fit me, so I sent it back via 1st Class Royal Mail Recorded Delivery, I tracked the parcel and it was delivered to them a month ago - I even have a signature! But no refund, no communication from them. I have contacted them via email and facebook (no response) and have tried calling the office (no answer - but it has been engaged a couple of times so they are clearly using the phone for something!)
To be honest the dresses aren't that great either, pretty poor quality for the price they charge!
Wouldn't buy from them again.”
“Same as the other reviewers, ordered a dress, returned it via 1st class recorded post, checked the status on royal mail, it's been delivered and I even have a signature, but a month later, still no refund. Thieves. Dress was pretty terrible too, poor quality for the amount they charge. Would never order from them again.”
“Shocking company. Ordered two dresses in the same style just two different sizes. Look nothing like they do on line. Poor quality too. Returned a month ago today still not had money back. Do not order from this company ever!”
“Ordered a dress from this company and returned it. After a month I still haven't had my money refunded and the company is claiming they never received it. Terrible customer service.”
“I have had the same problem as the other 2 customers, I ordered a dress which didn't fit and returned it a month ago and I'm still waiting for a refund. They are the worst company I have ever used, do not buy from them as if it's not right you will never get your money back!”
