“So I don't often bother to give reviews but I felt in this case I had to.
I, like many of us reading these reviews was put off by the negative reports of things not being delivered and when my items were late I instantly got worried - as it turned out the goods arrived a couple of days later and lets face it - in this climate thats an achievement!
Yes, there could have been better communication initially, especially when you are told someone would phone you back and they dont but hey - in the end I got the items I wanted at a much better price than anywhere I could find and the subsequent communications has been excellent.
So just to offer hope for those of you reading these reviews and are thinking of using JMD I would not hesitate - maybe cut them some slack in these crazy times.
“I placed my order on the 11th April 2020. Was told my order could take up to 3 weeks because of the current pandemic situation. I said I don't mind waiting as long as it's not more than 3 weeks. 4 weeks later still no delivery. After 3 emails to them I finally got a reply to say they would look into it that day. Heard nothing back. Chased them up a further 2 times and still nothing back and no refund. They have £200 of my money. I have now opened up a dispute with paypal to get my money back. Date now 28th May and still nothing?
If this company can't cope in the current situation they should suspend trading instead of leading customers on and ignoring them. Take my advise and use a proper builders merchants not a virtual one.”
“Didn't arrive the date arranged. BEWARE...Apology not given, told 'the date requested is only a guide, look at our terms and conditions'! I booked and paid for the delivery 7 days before expecting it and only got the delivery the next day because I called them several times...they again had no idea about the delivery!!!! I was told several different stories including the usual, the lorry broke down, this was confirmed as a lie by personnel ultimately delivering. Im not a fussy person when dealing with building products but when you take time off work to receive a delivery, you at least expect them to know you ordered it and apologise. They were unaware of the delivery the following day too, saying they had no knowledge of the delivery, finally arriving later that day.”
“I stumbled across JMB whilst sourcing some timer for a project and was suspicious of their prices as they were so much cheaper than than other suppliers I had looked at.
My suspicions were totally unfounded.
Their service was second to none.
Fast delivery, great communications and an extremely helpful customer service representative.
I will always go to JMB as my first port of call for all of my future timber requirements.”
“Really happy with purchase. Even accounting for the delivery charge, the order was still cheaper than going to the local commercial suppler which i wouldn't have been able to do due to the weight. Will definitely use again.”