“Didn't arrive the date arranged. BEWARE...Apology not given, told 'the date requested is only a guide, look at our terms and conditions'! I booked and paid for the delivery 7 days before expecting it and only got the delivery the next day because I called them several times...they again had no idea about the delivery!!!! I was told several different stories including the usual, the lorry broke down, this was confirmed as a lie by personnel ultimately delivering. Im not a fussy person when dealing with building products but when you take time off work to receive a delivery, you at least expect them to know you ordered it and apologise. They were unaware of the delivery the following day too, saying they had no knowledge of the delivery, finally arriving later that day.”
“I stumbled across JMB whilst sourcing some timer for a project and was suspicious of their prices as they were so much cheaper than than other suppliers I had looked at.
My suspicions were totally unfounded.
Their service was second to none.
Fast delivery, great communications and an extremely helpful customer service representative.
I will always go to JMB as my first port of call for all of my future timber requirements.”
“Really happy with purchase. Even accounting for the delivery charge, the order was still cheaper than going to the local commercial suppler which i wouldn't have been able to do due to the weight. Will definitely use again.”
“some problem with the product batch - this was the second order, the first was absolutely fine. However, dealt with excellently by the company. Replacement provided and all in order. The product itself is easy to use.... and does what it says on the tin! I would re-order based on the service I received”