“All inclusive at Lord Nelson Hotel, last week of September 2023. Menorca. Not cheap. Room soooo small! Nowhere to put suitcase. Bathroom so small, basin counter overhung the loo ! Couldn’t use it properly. Buffet dining room full of flies. At every meal !!!! Won’t use Jet2 again.”
“Straightforward website with plenty of options, when looking for a holiday.
Jet2 seems to make the process of researching and booking a holiday uncomplicated.”
“I contacted Jet2 as we paid for our holiday last year after moving it from the year before. The price had gone down. I thought our gesture might result in some recompense even a meal added but no such offer. I shall not book again”
“Dreadful company with rude aggressive staff. Ignored FCO advice on non essential travel advice and tried to get customers with no insurance . Staff need training and learn customer service”
“The Corfu Palace is no palace, it is being miss sold by Jet 2 as a luxury hotel, w were so discussed with the accommodation we are now in the process of taking Jet 2 to court for compensation, I would advise anyone to avoid their hotel, you are paying for a 5 star and staying in a 2 star”
“Amazing company, totally focused on customers and could not be more helpful, particularly during the COVID issues. I swapped a holiday to next year and this was easy and straightforward with a wonderful jet2 customer services person who was helpful and polite and knew her stuff”
“Jet2 gave us a brilliant holiday last year, we booked again for this but due to Covid it was cancelled. They contacted us and within 2 weeks we had a full refund. Brilliant customer service and will book with them again”
“Jet2s refund systmr has been second to none no problems with the return of my holiday money it was in jig time thank you Jet2. Would certainly recommend you and will certainly make future holidays with Jet2”
“June 2019 palma, majorca - the return coach did not turn up at our hotel and Jet2 rep informed us to get a taxi for which they would reimburse us with receipt however, upon many discussions with Jet2 they refused to reimburse me the taxi money back €40 euros ... would never book with Jet2 again.....”
“Holiday ruined by wreckless transfer driver
From the very beginning of this transfer, the driver was driving extremely dangerously. I lost count of the amount of times he drove across the central line in the road, and was speeding throughout the whole journey; he was constantly being flashed by oncoming traffic on the other side of the road, and cut up several drivers too. The Jet2Holidays rep was constantly on his phone and at no time asked the driver to slow down, or drive more carefully. we were driving through a well lit ‘high street’, he was driving much too fast. In front of us, about 25-30 metres ahead of us (we had a clear view as there was no cars in front of us), was a pedestrian crossing the road. My daughter and I both saw him, he was crossing slowly, his arms by his side, looking down. The driver must have seen him but was driving straight towards him at considerable speed. Our driver made no attempt to slow down or to swerve to avoid the pedestrian (there was no oncoming traffic on the other side of the road, so there was plenty of space for him to have done so), and drove straight into the pedestrian, smashing the man’s head into the minibus’ windscreen and his body against the front of the bus. Moments before impact, my daughter and I started screaming as we could see what was going to happen, my other children looked up to see why we were screaming, and then all four of us saw the man’s head smash into our windscreen and felt the thud as the bus hit his body. Your Jet2Holidays representative told us that the driver was new, it was his first day with your company – Jet2Holidays should have provided adequate supervision to ensure he was doing this job properly – i.e. driving with due care and attention.This was absolutely horrific, it is an image that is still with us. The whole episode was made so much worse as it was so completely avoidable; as well as seeing it happen almost in slow motion and right in front of us.Needless to say, this was the worst start to our holiday. We didn’t sleep that first night at all, and badly for the remainder of the holiday and were all quite upset for a few days afterwards, my middle daughter and I were particularly traumatised. We all decided we did not want to do any trips that involved any transfers (with Jet2holidays or any other company), as none of us wanted to get into a minibus again so our plans to see turtles, enjoy mud baths, have a spa day, go to the market and do a jeep safari etc were all ruined – seriously affecting our enjoyment of the holiday. We were marooned at our resort for the remainder of the holiday.
Jet2Holidays have continually denied any responsibility for the resulting trauma.”
“We decided to try and use a company who could combine flights and a villa. Jet2 have brilliant staff, the flights were great and the villa more than we hoped for. We had a fantastic holiday in Menorca.”
“For all inclusive deals they have got it right, good luggage allowance, comfortable flights, transfers included, all their telephone staff are friendly and efficient.”
“Very efficient booking process, clear travel information and good prices. Booked Lanzarote for 2 weeks and everything was smooth and efficient from check in, flight, transfer, accomodation, transfer back and flight back. Great”
“Just returned from a mini break in Tenerife with my wife. Absolutely faultless service providers. The collection of suitcases etc at the hotel on returning home is the icing on the cake. Having a son with severe autism and SPD this service significantly reduces stress that we have experienced with other tour operators. 22kg of luggage allowance is outstanding. We will not be booking with any other company again. Fantastic and friendly staff and service.”
