“I thought I would write a live review. I booked MOT and service online and over the phone: 0830 and a wait for it to be done.
I was told it would be done "first thing" as I needed to get away. "No problem" so I arrived today to be told I am not first and I was leaving the car until 12.
Yet again this dealer cannot do and honour a booking.
Overall I asked why to be told one mot already booked and in. No apology and I am chessed off with the mediocre service to which I said was a "rubbish and unreliable service". What is the point of having a booking service if you don't follow it, mislead people in thinking they have a booking service and slots when in fact they don't.
Sitting here now once I found a seat. All style over substance.
Clearly have little regard for wasting their customers time.”
“The sales staff at Stockton Kia park their electric cars at Tesla superchargers although they know that Kia’s they won’t charge there. The clue is in the name - Tesla superchargers. Very unprofessional”
“Why did Stockton Kia park 2 cars at the Tesla Superchargers at Scotch Corner blocking 3 charging points? These cars won’t charge here (especially as one wasn’t even plugged in) so was this either
a) a malicious action to block the chargers
b) stupid staff who don’t understand their product but will quite happily sell you an electric car
Either way it is very unprofessional from a car maker / dealer who sell electric cars”
“Went to Kia Stockton to look at the Sportage and hopefully have a test drive, service was appalling, too busy for us to have a test drive and just did not seem interested in selling cars.
Did eventually buy a Sportage from another dealer but now looking for a Kia garage near us that I can take it for servicing, certainly won’t go to Stockton!!!!!”
“Hi I am a mobility customer who has had 2 major brain surgery's amongst other ops and unfortunately now suffer the onset of Parkinson's.
As you can imagine this affects my speech somewhat, however I still function perfectly cognitively!😁
In Feb 2019 I chose a Kia niro hybrid which has been adapted to make driving a little easier.
Now I picked it up on Monday 29/4/19 on Tuesday I took it back as the audio system wasn't working correctly, I was told it was a speaker issue and they would order one which would take 2 to 3 days on Saturday this week I telephoned to see if it had arrived and was told by service that they didn't know when it was arriving I also informed them that the hybrid battery was going flat every night and that I was lucky to be getting 55 miles to the gallon.
I was then told the car takes 5000 to 6000 miles to run in!
The manual states 600 miles and this would certainly not explain a faulty audio system or the hybrid battery going flat.
Now it has to be said Callum their motability specialist was second to none and the experience was superb.
However Georgina from service you have a very bad attitude and disgraceful telephone manner ,the worst I have ever encountered!
I hope this whole sorry situation can be resolved amicably in a professional manner but should it not my next calls will be to motability operations and Kia UK!
This was supposed to be a new car less than I week old now!
Your brochure says NO MATTER HOW MUCH YOU CARE
WE WILL CARE MORE!
At least attempt a professional and friendly attitude!
“I was interested in buying a Kia Stonic from Kia Stockton so went into the dealership after receiving a quote online from Laurence a sales exec. Customer service was good up until I asked to test drive the car, the sales exec then said he was too busy, then said he could do 9am which did not work well for me, then gave me a cancellation time slot of 4pm which also did not work well with me so I requested for someone else to organise the test drive (yes this isn’t ideal for the sales exec but if I am unable to make the only 2 time slots provided this should be allowed) this was the rejected stating that his colleagues where in fact "too busy with other customers". After this I addressed my concerns stating I had signed for a car that I hadn't test drove and was unsure and needed to complete the test drive to confirm I was happy with my purchase. Once this was addressed Laurence was suddenly "free any time". I then went to the dealership to test drive the car and all of the sales exec where stood around gossiping (clearly were too busy to do the test drive with me) as there were no customers in sight. If a time works well for the customer this should be accommodated and I should not have been lied to stating that the other sales people were busy when in fact they weren't. After test driving the car I confirmed I was happy with the vehicle but thought it may be best for me to test drive another vehicle in a similar "small SUV" category. From Kia I went straight to Seat and test drove the Arona, this then confirmed that the Kia Stonic was not the car I thought I wanted. In comparison, the Arona was much more of a small SUV than the Stonic, the Kia Stonic was just a Kia Rio on bigger wheels (of which I currently drive a Kia Rio so felt there was no point in upgrading and paying extra money for a very similar car). I then, on the same day, got in touch with Laurence to inform him I was no longer happy with the Kia Stonic, and stated that I felt as if I jumped in head first and didn't assess all of my options. From this he replied to my email asking me why I had a change of heart (of which I had already explained in my first email). After this I didn't hear back from Laurence for quite a few days, he ignored my emails after I asked when I would receive my holding deposit back. I then had to email his Manager for a response as I felt I was being ignored. After the email to his Manager, I received an email from Laurence stating I would not get my holding deposit refunded in full and they would deduct a charge from this for cancelling as they already set the Finance up. This is where I began to laugh as in my documents/contract it stated I could cancel at any point up to 14 days after receiving the documentation (this was 5/6 days later so well within the terms) without a reason. I then sent another email to his Manager to say this was not outlined to me to begin with and may have altered my decision and this also wasn't stated in the documents I signed. The next day I received an email stating "as a gesture of good will" they would refund my holding deposit in full. That was the final straw with me and I would advise no one to buy a car from their due to the customer service I received. Yes it is rare that people pull out from deals but this just shows how much they care about a sale and how little they care about customers.”
“My partner and I went in to look at a Sportage, we were ignored for what seemed like a lifetime then when we did finally speak to an sales exec he could not have been less interested in selling a car if he tried. I can only assume they don't like selling cars and didn't need the business. She since bought a VW Tiguan where the service was far better all be it a more expensive car”