Janets Reviews

4.67 Rating 147 Reviews
93 %
of reviewers recommend Janets
Read Janets Reviews

About Janets:

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

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Phone:

+44 20 3970 9786

Email:

info@janets.org.uk

Location:

125 Old Broad St

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Anonymous
Anonymous  // 01/01/2019
I enlisted on the Hairdressing and Barbering course and had I not used the discount code, I'd be taking this company to court to get a refund. Complete waste of time for anyone, beginner or advanced. The video tutorials were up there with the worst I've ever seen and the "tutor" seems like he has been forced into making these videos without his consent. Bad camera angles, bad use of terminology, dropping the dolls head constantly in every video (get a damn clamp!!!) Some of the "tutorials" are in written form, 3 or 4 paragraphs with less information than you'd get from Google. Awful, just absolutely awful. If anyone out there is considering this as a career, please DO NOT purchase this course as it will probably put you off completely. How this company and Reed.co.uk get away selling this tripe is criminal.
Dear Darren, Thank you for your feedback. At Janets, we are always striving to meet our customers’ expectations, and it sounds like this time we fell short. We want to assure you that your experience is not common, and we will do everything we can to make sure we do better in the future. The course is already forwarded to relevant department for a recheck and they will update it as required. One of our agents will reach you within the shortest possible time and look into your issues. You can also contact us directly at info@janets.org.uk anytime you want. Regards, Team Janets
I enrolled to do the Bookkeeping and Xero Accounting courses with Janets. And it has been a night mare and a huge mistake. My experience with this company is terribly awful with Zero support system for students. The whole online course is outdated and so difficult to navigate. I emailed and left several messages to get help from a tutor because I was struggling to get started. And I received a reply back saying ''we can not reveal the information of the Instructor as per our policy. We have forwarded your query to the tutor and will notify you as soon as we receive an update from the tutor. If you need any further assistance please let us know''. Yeah right, its three weeks I still have not received any help from anybody. But all this time I have been bombarded with emails soliciting for me to buy more heavily reduced online courses. Have not come across an online course without an instructor/tutor or any form of support system in place. You are literally on your own. Not sure whether this is a real company or scam. Can't get to any manager or supervisor to resolve any issues. I have abandoned the courses but warning other people not to bother having anything to do with Janets as you won't get anywhere. One of those companies out to get your money ONLY. BE WARNED! RUN PEOPLE!
Dear Learner, We are extremely sorry to hear that we could not satisfy your needs. We are usually known for our great support and attention to detail in everything we do. However, we could not find you in our system with the email address you provided. So, we would highly appreciate if you could email us directly at info@janets.org.uk and provide your purchase details. We would like to discuss the matter further with you and see how we can make things good. If you give us the chance, we will definitely win you back. Regards, Team Janets
I took 8 courses with Janets so far and I am very happy. Will take more courses in the future. I recommend Janets to everyone. xxx
Hi Ayan, We are thrilled to have you as part of the Janets family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon! Best regards, The Janets Team
Janets really could change your life and future
Hi Ali, Thank you so much for your wonderful review! We will share this with the team members as an inspiration to keep up the amazing work. Regards, The Janets Team
I just 'completed' the Painting and Decorating course here and it was unbelievably odd. The painting sections were ok but the majority of the course was about decorating (or interior design supposedly)... And the most outdated, badly written (translated clearly), confusing, basic and frankly useless advice and information - they tell you about how to decorate a 'servants room' for example! The exam is mostly based around the decorating side of things and the questions are so badly worded that it's impossible to answer them. I've not bothered to take the final exam as I don't see the need. Thank god I didn't pay the full price for this course. DO NOT PURCHASE!
Dear Learner, Thank you for your review. I am sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I have forwarded the course for a review to the QC team upon receiving your complaint. They will update it as required. In the mean time one of our agents will contact you and look into your issues with utmost priority. Regards, The Janets Team
Helped me a lot through the process of learning.
Xero Accounting & Bookkeeping Course - I passed the mock exam without any problems, but when it came to the final exam a lot of the questions in the final exam are not covered in the tutorials, this is a way to make more money from the client, because they then need to pay for a re-sit exam!
I want to thanks Janet courses for sharpen our knowledge by using this new technologies ( Online Classes). I am really thankful to all the staff, the customer experience team is amazing and really helpful. I am totally amazed and having no words to encourage you all. I highly recommend your courses. A BIG THANK YOU
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I think collectively you are doing a good job, thank you. Different questions and checking payments are validated and confirmed alongside swift actions to receive course details and grade.
Excellent product offer and quality with an exquisite customer service attention and policy of returns & refunds
Customer service excellent, price for the course reasonable and delivery perfect.
The courses were good
Great customer service , great courses . Awesome response
Nobody gets back to you about your course. Once they’ve took your money they don’t care
Very poor.....several email for my certificate, still not yet received
Initially I purchased a single course for £15 through Reed. No problem. Thought it was a considerably good deal, reduced from £319. Then bought 3 courses via Janet's own website on special bundle deal for £20. They also attempted to automatically add a PDF certificate and transcript for another £20 on top, so I removed that from the basket before checking out. I only have 3 courses in my control panel. The last one added in the bundle is missing. I supposedly have a ticket number for responding, but have never had a response to explain or correct the problem. So I won't be purchasing any PDF certificates from them until that issue is resolved. I may have to accept that the last course may never materialise given the fact that no response is forthcoming. However, I consider the video instruction to be useful. It gives you a perspective that you can't obtain through books alone. I have read on another review that Xero Accounting applies to 2017 and not the new 2020 version. Doesn't really matter. I'm more interested in seeing how things work and not concerned about the difference in interface layout. I imagine other course content may be equally outdated, particularly with tech stuff. Considering that LearnDirect supply courses for £40+ per month, it seems particularly good value when you obtain a course for a massively reduced price (96% or so off). I don't like Janet's website, which is clumsy and outdated at best. I sort of remember websites in the early 2000's not looking too dissimilar. Nor do I like the interface for watching the course content. It's all just too slow and clunky for my liking. I expect you get what you pay for, as always.
Unable to access the pdf certificate upon completion and unable to chat with a real person about the matter. Only machine generated responses which is not adressing the problem
I find the courses informative. The courses are great for beginners to get an insight to see if you would be interested in actually studying the course in a propper learning institution.
Great course,
Janets is rated 4.67 based on 147 reviews