“I only received part of my order which was a Christmas present, then I receive a mail for a free gift! It's only the item I've paid for and not received. Are you laughing at me?”
“I ordered my swegway 25th November , then received an email on the 5th d cmeber saying it had been cancelled . I reordered on the 5th December and was told would receive within 48 hours . I did not receive it and phoned , emailed and online chatted and was assured I would receive my swegway before Christmas. Which it never turned up. I did explain on numerous occasions that it was a Christmas present for my son who has autism and had pacifically asked us for this item and nothing else . I was told they would guarantee it to be with me by the 23rd December at the latest. Their words where we will do the impossible and get it to you before Christmas . Which I still have the messages as proof. It never arrived and I had a very upset son Christmas Day as he didn't get the one present he had asked for . Our Christmas was ruined due to the fact that my 11 year old son had a total melt down due to not receiving his present he had asked for . He doesn't understand thing like most children do and he really couldn't except that I hadn't delivered his gift.”
“the product was delivered quickly, in great condition and at a reasonable price. Now that Christmas Day has come my son was able to open it and is delighted. It charges quickly and is excellent quality, would recommend to anyone.”
“Order placed in November, told delivery would be 1st 2nd or 3rd of December, goods didn't arrive, told goods would be delivered before 16th goods didn't arrive, then told I had used a fraudulent credit card , told company to cancel order. Then I was informed order was dispatched, don't think you know your left from your right. Order is cancelled and no goods have been received . Just credit my card as requested and don't contact me again”
“We ordered 2 Swegways 10 days before Christmas with an express Christmas delivery option however when the goods had not arrived we contacted them to be told they didn't have the colours we ordered in stock so had not sent. There was no indication at the time of purchase that this was the case. 2 very disappointed children on Christmas Day who had nothing to open as it was a very expensive present! Better communication and honesty about what you have in stock required.”
“I ordered the Hoverboard and Kart Combo, But when it arrived the Kart was not as advertised, the hover board was. Despite various phone calls and email this situation was not resolved and I was told by them not to believe the pictures on their website as they send what they want out to the customer.”
“I was not informed that the segway i had ordered was not being delivered. 6 days after i ordered i phoned and emailed. Then i was told that there were no longer in stock.i was told i would be sent an upgraded cersion with Bluetooth and a free bag. In the morning i got another phone call telling me that they were running tests on the segway i ordered and another be sent. I then tried to track my order . No joy.. So i did receive my goods 9 days after placing order xmas eve.. No upgrade.. No free bag.. I just wonder wheb someone was going to inform me that my item i irdered wasnt in stock if i had not got in touch. I was goung to buy a razor hovertrax but instead i opted to go with tour company as it was a ltd wdition pokemon. Sadly that is not what I received.”
“I ordered 2 swegways which were not delivered in the timescale confirmed when ordered. After over a week I called to find out where they were and waited for a response for over 2 hours on the phone. I was then told that the swegways I had ordered could not be delivered and different colours would have to be sent. They were delivered the next day. My kids are happy with them despite them being the wrong colours so it worked out ok, but through default. I would think again before ordering from you.”
