“Everytime you turn around 70$ lock out. 150$ Tow. They say 40$ a month get real. You try to tell them. Nope call Center in another country. It doesn't matter if you just drink here and there you get 1 dui your entire life end up with intoxalock They will make sure they steal as much money from each person They possibly can.”
“I can't hear it beep. So i miss the rolling retest. They don't hqve any help for someone hearing impared. And don't care. They already have robbed me out of call this money. Now om locked out. And they say to go to the service center. But they have no answer to exactly how am I supposed to get there. Their piece of junk has my truck locked out”
“No customer service. The company holds your car and license hostage for money. My girlfriend completed her term of service and the company ignored sending a certificate of completion so she couldn’t get the device removed. It is criminal.”
“After the tons and paying tons of extra money I shouldn't. They gave me some refund plus without my work vehicle waiting on another device out of work. Since the refund. My new device has went into a second lockout today because I walked away from vehicle for a second. They take 50$ of your money each time. So there goes 100$ more for 2 lockouts for absolutely no Fing reason. You call no one speaks English. It's definitely a $ scam. You pay for tows. 50$ for Intoxalock for lockout 20$ to get it recalibrated. It's definitely to steal money from people.”
“I will keep writing reviews about how much I hate Intoxalock until I get rid of this stupid blower. A whole lockout is $75!!!! I was late on a blow but still gave me the option to blow and it was supposedly late?! To just get the clear that my blow went through, no alcohol or nothing! Wow they love to take your money for no reason! Please go with another option guys. I’ve regretted Intoxalock since I got in installed.I work too hard to throw $75 down the drain. I also asked to speak to a supervisor and was rejected that option”
“I highly advise anyone who has to adhere to a breathalyzer; BEWARE of Intoxalock! I was stuck with this company for 28 months. 16 months past my original end date! This was the worst customer service experience I have ever encountered consistently over a 28 month period! Had I not contacted the Tennessee Dept of Safety I may still be forcefully bonded to a consecutive 120 day extension! Intoxalock only cares about one thing and one thing only, YOUR NEXT PAYMENT!
I strongly advise against using Intoxalock! Strongly ADVICE!!!”
“This company lies about everything. Started at installation was quoted wrong price and ended with removing it was quoted one price charged a higher price. Customer care is in the US when they sell it to you and then once it's yours all customer care is in India. Worst company I have ever dealt with!”
“Rude customer service, defective products and told the problem is me, charge additional fees for defective equipment. No callbacks from two complaints filed. I have to do all of the research for them and unwilling to assist.”
“I'm over the scam my car was working perfectly fine before getting this device then my it read lock out the device error then dash flicked on and off then went back to the service center they say it's not the machine the car would start at school after passing test bought new key and fob battery starter alternator belt positive battery terminal and they want me to continue to take my car to these people the problem is they believe these shops and the shops are ripping people off and expect people to know no better so they can keep bringing there car back to there shops numerous lock outs customer service reps you can't understand and are rude thinking their right and what ever happened to the customers always right this is highway robbery I am seeking a attorney”
“On 4/13/2024 I called to report that while I was getting my vehicle serviced, the technician caused me to have a lockout. I called Intoxalock and provided them with the information. The representative I spoke to told myself and the manager that the fee would be waived, but next time be sure to use the maintenance button through the app. I received a notification via email on 4/25/2024 that the amount coming out of my account was exuberantly high and checked only to find the lock out charge I was promised would be waived. When I called and spoke with the representative “Andy”, he said that the fee would not be removed because the maintenance was reported after the lockout happened. When I asked to speak with a supervisor, “Andy” said there were no supervisors I could speak to. If there was a supervisor, the supervisor would tell me the same thing. When I remained on the line, it went from there were no supervisors to there were no supervisors available as they were helping other customers. When I stated that my call was just as important, I was then told that he was not allowed to hold up the line and I would need to call back tomorrow. The supervisor would tell me the same thing he did. When I was persistent to speak with a supervisor and “Andy” said he was transferring my call to a supervisor, he sent me to the customer service survey at the end of a call which hangs up the call after the survey is completed. This is ridiculous. And when I signed up with Intoxalock, I was told the machine would only need to be calibrated every two months. On the fourth month, I was then told the company changed the rules with no email to the customers to then have their device calibrated every SINGLE month.”
“This is the absolute worst company. They steal from your account even if you have in your lease agreement that you do not want automatic withdrawal. They took a double payment told me to stop one payment at the bank that cost me money then charges me $129.00 for stopping the payment, they said I could go up to 5 days prior to my recalibration date to have it recalibrate then charged me 27.00. I have had to buy 3 new batteries, new ignition, and then a starter. My dash lights quit working, my tail lights quit working, and when I would have to call in to jump mu battery I was charged $50.00. I had the device removed and they continued to charge me n won't refund the money even though they know it was removed n the service center verified everything and the equipment was due to be delivered the next day. And again in my lease agreement I did not approve of automatic withdrawal and they did it anyway w no way for me to cancel it except cancel my card.... ABSOLUTELY THE WORST COMPANY. DO NOT USE THEM.”
“First, they sent referred to a place that couldn’t install on my vehicle…thrived a second place who explained the problem of installing on my vehicle, so still not done! Decided to buy a new vehicle, but conferred with second installer that brand would be workable, which is was.
However, this unit is TERRIBLY, burdensome! The blow unit is large, and with small hands difficult to hold. Wires rub against legs when driving and are difficult to put anywhere. THEN, the unit requires a 3 stage blow, which is NOT easy!
I am 80, and afraid to go much past my driveway for fear I’ll be blocked out of a retest!
Go with a different company!”
“Instillation was easy. Intoxalock is not helpful, nor does their customer service have any knowledge base around your case even after reading case notes. They are unable to tell you anything including final calibrations if needed or reporting details. They continue to unnecessarily charge customers fees, no violations or missed calibrations the lease expired over 30 days ago and we are still being charged because they will not do what is needed so the device can be removed. They are extremely negligent to their customers . This is a sorry, company and I would not recommend them to an anyone for any reason ever my advice steer clear.
If you were needing an interlock service, do not use Intoxalock. They are all about trying to keep the device on your vehicle so they can keep charging you.”
“Intoxalock is the worst interlock device IID on the market. The device will destroy the electronics on your vehicle, resulting in costly lockouts, tow bills, and extend your time with your interlock mandate. This is done intentionally to generate revenue. Companies like SmartStart and life safer seem to have a good feedback from current and former customers. Stay far away from Intoxalock.”
“Absolutely the worse ! Stay clear. I have COPD and after months of getting clearance from both the State and Intoxalock unit was finally approved to be adjusted.
Initially before installation I asked if the lower volume would work for me and my existing condition.
I was assured it would as they had “several COPD patients, Asthmatic clients and chronic lung disease drivers it worked well for”. Well guess what, it didn’t and in all honesty after over 2 hours at the garage, the unit operates the same. It does not work for me.
It’s a horrible unit. My girlfriend has no issue with her lungs and yet can get the unit to work as it temporarily sees fit. The most serious issues are the retests that occur periodically and if you miss them an extra 30 days is added to your sentence. Simply because the unit works indiscriminately.
Shop around ! I was Ted to share this and save someone else my aggravation.”
“I've been trying to get updated into a lock in my vehicle for several months. Every time I needed recalibrate. Set up at least 3 appointments with my service center never showed. Now under 2 months left until I get it out my truck is in a lock out until it's put in. I'm being punished for there incompetents and it's completely ridiculous. Now it's almost over they need to cover there ass with the state? It's a legal way for the scammers to take your money and the state backs it !”
“DO NOT USE INTOXALOCK!
THE REVIEWS SAYS IT ALL
they are the worst you can get. They put my wrong vin number in which costed a week longer in getting my license back. I got locked out for no reason while driving down the road, car just shut down and had to wait few minutes to start back up. They never answer their phone . Always get directed to answering machine where you can't speak to anyone. I couldn't even get into my account online due to their wrong information they entered. Do not use them”
