INeedSpex Reviews

4.79 Rating 122 Reviews
93 %
of reviewers recommend INeedSpex
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read INeedSpex Reviews
Anonymous
Anonymous  // 01/01/2019
Initial comms were excellent, but cannot comment on the quality of the specs as they still have not arrived 33 days after ordering
Posted 11 months ago
Took too long to manufacture and receive frames. This was not sufficiently explained on the website when I placed the order. I thought they were in stock and would arrive quickly.
Posted 1 year ago
Thanks for your feedback David. We're sorry you felt you weren't kept fully informed about the delivery of your Savile Row frame.

All of our Savile Row frames are made by hand to order by Savile Row in London, hence why we include the notice on all Savile Row product pages that delivery is at least 14 days from the date of order.

In your case, your order was placed on the 5th of the month and dispatched on 14th by next day special delivery, hence well within our 14 day minimum period for this particular frame.

As a result of your feedback however, we'll ensure that the 14 day lead time notice is placed more prominently on all Savile Row pages.

Thanks again for this useful feedback!
Posted 1 year ago
INeedSpex is rated 4.79 based on 122 reviews