ILGS - I Love Going Shopping ! Reviews

4.40 Rating 223 Reviews
86 %
of reviewers recommend ILGS - I Love Going Shopping !
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email
Read ILGS - I Love Going Shopping ! Reviews
Visit Website

Phone:

08712211450

Email:

sales@ilgs.net

Location:

Unit 2
Winey Close
Chessington
Surrey

Anonymous
Anonymous  // 01/01/2019
15 months after order date, have not received what I ordered, ILGS have lied repeatedly and have essentially stolen my money. They've completely stopped contact and I have to take them to court now to get my money back. You're better off taking your hard-earned money and flushing it down the toilet. At least that way, you wouldn't have to deal with their rude, ignorant customer service. Don't do what I did, interacting with these lying scumbags will cost you your money and sanity.
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Sent a faulty item with missing parts. Asked for an exchange multiple times and didnt get a response. Requested a refund and a courier turned up without me receiving a reply to the return request to let me know they were coming. Terrible communication.
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Wrong item was deliver with no returns note or invoice. No emails were sent to me from ilgs, only info I have is what PayPal sent me for payment
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Delivery was very efficient, but there was some delay in obtaining a VAT invoice which had to be requested twice. Once this was brought to the attention of Customer Service the matter was quickly resolved.
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Item was at least £15 dearer than nearest competitor but I needed it quick so ordered. Turned up in different packaging, having been opened and delivered from some residential address in Newport. Have rung to arrange return and also emailed but no reply. Avoid if
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I have not received my order yet and nobody is getting back to me to let me know what is happening.
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Paid express delivery (2 days) and got normal service. Very disappointed in the service. I could have brought more from another place for the same price and got the same delivery service for free.
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I didn't get my parcel!! I still waiting for it! What happened?
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I wanted to purchase a monitor but wasn't sure that the description was correct so I phoned to check. I was told that the description was correct so I purchased the item. On receiving it I found that it wasn't what was advertised (checked with the manufacturer and received email to confirm) so I asked for a refund. This took 2 days and a number of questioning emails before I received an email giving me a collection date. The package was collected on Wednesday morning on a next day delivery ticket. I emailed yourselves today asking when I will be receiving my refund (as I am without monitor or money to purchase a replacement one) and I was told that it wont be until next Tuesday. I asked why as you should have received the package yesterday on next day delivery, inspected it today and hopefully refund my money at some point today. I have received no reply to this email. I think the whole thing is atrocious and am very disappointed as I am without money or monitor through no fault of my own. I even phoned to confirm before purchase.
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The item I ordered arrived next day - fantastic service and great supplier
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Item as described, delivery excellent, very happy with my purchase.
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I would be better you have a order tracking information on your system, so user can check the progress of delivery.
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after ordering a £400 item and paying extra for next day delivery I had to chase ILGS only to get an email saying you have been refunded...... accepting orders witch cannot be fulfilled, and initially send emails saying all ok....very poor
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I ordered a Star mPOP system on 30/4/16 on a 3 working day delivery. It is now the 9th of May and I still have not received the product. Customer service tells me that it is in Germany and they cannot get any information. DO NOT USE THIS COMPANY!
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LED TV Screen was cracked but because the damage was not reported within 48 hours as per the ILGS Terms & Conditions, they refused to accept a return and replacement. There was no damage whatsoever to the box and packaging on delivery which was the reason that the TV was not removed from the box within 48 hours. The TV was purchased as a Christmas present so it was wrapped and left in the box. ILGS made no offers to help resolve this issue. I will not buy from them again.
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We at ILGS are quick with working with customers to resolve any issues. in this case reporting the matter after 5 and half months later after a delivery was made is not by any means a workable time frame to go and report an issue with a courier to claim on a damaged unit. We however did offer to work on teh case and appeal to the Vendor and teh Couriers on teh customer behalf but after leaving it for nearly hlf he year it is not possible to make any claims. There is just only so much we can do to help !.
Delivered very quickly but item wrong and missing cables.
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Well, I have to admit that I'd never heard of 'ILGS' before but what a great service. I was kept well informed and my goods arrived promptly. Definately one to save in 'Favourites' Thanks
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I bought an LG TV. Best price on the net by a mile. It was delivered strapped to a pallet, possible overkill but very little chance of damage and free firewood to boot!
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Wrong product and a 30% subcharge...
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Product supplied by ILGS was the same as ordered and delivered quicker than the delivery service selected on. The restocking is a charge passed by the manufacturer and this is made clear in the Terms & Conditions. As much as we dont like charging this fee its a cost charged for an item specialy when baught opened and used and then decided as unwanted. We would advise any customer to first check on a product before making a purchase if you are not sure of the item.
your surcharge on pavpal will lose you customers i wont be back
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ILGS - I Love Going Shopping ! is rated 4.40 based on 223 reviews