“4 items ordered only 3 dispatched.. full payment taken.. numerous emails with customer service they only implied that item had been stolen A /by me B/ by courier . If the first person on customer services did checks properly they would of seen item not sent. They took the easy option of blaming missing item onto others ...not good feeling when they asked you to sign a declaration proving your innocent when house of Frazier did not even pack item. Not even to opolgise is worse ...not happy”
“I placed two orders for designer jeans in the last 4 weeks, both orders were delivered with the incorrect product size. I have had to return both orders. The first return using royal mail, went through OK. The second return using a Hermes label provided by your customer service, its been a week since I returned the product and I am still waiting to receive the confirmation of receipt from your warehouse and to hear that the refund will be processed. Needless to say that I am very disappointed with the service and surprised you can get this so wrong twice.”
“Used to always shop at house of Fraser in hull but it has closed down now so order online now paid £8 next day delivery only for coat to not fit had to pay £9 to send back so a total of £17 wasted not happy should be free returns”
“I placed an order on 6 October. By 23 October I had not heard anything and contacted them via the customer service form on their website. Within 2-3 minutes a reply came back indicating that my order was awaiting collection. It's now 29 October. Still no news and what's more tracking info on P2P website is not even available anymore. I sent a second inquiry. Within 2 minutes, the same automated reply arrived.
Do not bother ordering anything from their website. They used to be very reliable not they are a disgrace.”
“Still waiting and waiting for my item's.
Clothing on house of fraser online is amazing,so many brands and reasonable prices.
BUT the delivery service is shocking.
Why they use Hermes couriers I find very very confusing.the one star is for the delivery service.”
“I am completely disgusted at the way I have been treated by HOF. I was a loyal customer supporting your business. I recently purchased a pair of Dune boots same size and Brand and style already owned. I returned them the same week and was informed that I would only be offered a credit note for the £180.00. I requested my money back and was informed this is Hof new policy. I felt forced to order boots on line at HOF and I have had to return them at my own cost (£13.90) as they also do not fit. I have requested the next size up but it is probable that they also will not fit. What will happen then? Will I have to return them again at my own cost to receive a credit note that o do not want. I just wish to have my money returned so that I can shop where I like for items that I do wish to own. I feel robbed and bullied. Shame on you HOF, I'm letting everyone know about your extremely poor customer service. I will never shop with you again.”
“My item I ordered arrived very quickly and was correct. However it wasn’t quite what I wanted so I needed to make a return, I am disappointed to discover that returns cannot be made in store, they must be returned at a post office at your own cost. I will not be ordering anything online again for this reason.”