Horizon Direct Holidays Reviews

4.95 Rating 758 Reviews
99 %
of reviewers recommend Horizon Direct Holidays
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.96 out of 5
Read Horizon Direct Holidays Reviews
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0800 270 7644




272 Bath Street

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Exellent service
(08/05/19) - Posted 1 year ago
Katie was fabulous when booking out trip. Definitely going to see her again for our next trip.
(30/04/19) - Posted 1 year ago
Great service as always. Many thanks.
(13/05/19) - Posted 1 year ago
Fantastic friendly staff on hand to answer any questions.
Posted 1 year ago
The price of the holiday and the service by phone call has been excellent. They did get my address wrong on the paperwork but I rang them to let them know so hopefully they email through new documents.
(20/05/19) - Posted 1 year ago
The girls were very helpful & even managed to get us an upgrade in hotel, we were meant too fly from Manchester to Australia but they said that they would keep an eye open for flights closer too home for us, which they did & for £50 we are now fly from Glasgow.....great effort & service.
(03/05/19) - Posted 1 year ago
Staff were excellent, very informative about where I was going ,
(03/05/19) - Posted 1 year ago
Have booked a few holidays with Horizon (Harris/Sharm) and service is always excellent. Just back 5 days ago and that good I just booked another holiday this October........ Thanks again and would and have recommended you to friends and family 👍🏼🍹🍺☀️
(09/05/19) - Posted 1 year ago
Booked 3 holidays with Harris travel now after a lot of my friends gave brilliant reviews about them. They're service is excellent, they find you the best deals but at a cheaper price. They're kind and care about getting you a great deal for your holiday. I will always use them from now on.
(31/05/19) - Posted 1 year ago
we have now booked twice through Katie at your Bellshill branch. the first time was for a party of 10 who all wanted different things and she still managed to come up with a holiday we all wanted. the second time was for 4 adults and again she managed to find something we could all agree on excellent service.
(17/05/19) - Posted 1 year ago
Very friendly
Posted 1 year ago
Katie was really helpful as was Nicola in the beginning - thank you 😊, looking forward to going now
Posted 1 year ago
What a fantastic service.. Katie was so helpful with every question I asked and nothing was to much trouble.. responding fast to every email sent .. highly recommend
Posted 1 year ago
Very helpful and friendly nothing too much trouble pleasant clean environment
Posted 1 year ago
Thanks we had a great holiday the quick service from yourselves from booking paperwork was all there straight away everything went like clockwork thanks
Horizon Direct Holidays 5 star review on 11th May 2019
Posted 1 year ago
Oh my goodness the loveliest ladies I have ever met. I messaged Kayla late Saturday afternoon to see if she could help me book a holiday for the Monday. I went down to the office and she helped me find an incredible deal that was perfect for my needs. I had been to Mansfield earlier that morning to every travel agent in town and had been messed about by many of them and had been quoted holidays three times more expensive than the one Kayla found me. She was super friendly and easy to talk to and I couldn’t recommend her enough.
Posted 1 year ago
Once again first class service very knowledgeable staff and very friendly would not go anywhere else
Posted 2 years ago
Nicola always provides a first class service , I have used her many times before
Posted 2 years ago
Have booked with Horizon for last few years. The service is exceptional. Nicola and Kirsty have spent time on looking for best deals from many hotels and flights. Won't book with anyone else. Always somebody at the end of the phone. Horizon has made me feel very welcome, with the personal touch. Thank you Horizon, I'll be back soon!
Posted 2 years ago
The staff very helpfully, get a good deal for me. I'm Very thankfully!
Horizon Direct Holidays 5 star review on 3rd May 2019
Posted 2 years ago
Horizon Direct Holidays is rated 4.95 based on 758 reviews