The Home Depot Reviews

"I bought a stove and refrigerator from the Lorain Home Depot store, the deliver company to drop off the frig yesterday, the water line was still hooked up so when I went in the basement to turn the water off the delivery guys freaked out. I explained to them the new refrigerator does not have an ice maker so I was doing away with the line not to worry about it. When I went to the basement they just left, Did not tell me they were leaving. Just left the new frig in the dinning room and the old frig that was already unhooked from the water line. Now I have 2. So I look and they have scratched the new frig up so bad I guess they decided to scoot before I saw it. So I call the store and spoke to Eric, he said Sorry, we cant help you, call the delivery company! Excuse me, I bought it from you!! So I did, they said the best they can do is come back Friday and get the new frig out of my living room and return it to the store! Needless to say I went back to the store got my money back for the stove, and as soon as they pick the new POS up out of my dinning room I will get a refund on that too! Totally unprofessional! You can see from the pics how close they were to the kitchen, no excuse for leaving the damaged frig in my way! Well this will not let me upload more than one picture. And this is just one of the many scratches and dents."

"I purchased a Karen kitchen sink and I love it ! 5 stars \ud83d\ude00"

"Very satisfied with the service very arrogant management. Poor trained emplease and they take advantage of your credit card usage. They overcharge interest in your credit card even if you make payments on time. The decrease your credit limit with no reasons. Affects your credit card limits. Limits and your credit score will go down every time. They take action against you very dissatisfied very. I'm happy with the credit card from home depot.Go to Lowe's, they are much better people.Also home depot Supports the death in Israel and and need to boycott this organization. Because these are the number one supporter of Israel and the killing of people in Israel. And in the gaza strip."

"Home Depot is the absolute worst! I ordered a freezer on March 11th and they delivered it the next day with a massive dent. I called to complain, and they promised a refund and pickup. But they never followed through. Then when I went to the store, they said they'd pick it up on March 27th, but did they? Nope! And when someone finally showed up they didn't even bring a truck to take it back or give me my refund. Warning to everyone: stay far far away from Home Depot like it\u2019s a plague."

"WE went to the cabinet department and we won the jackpot by getting Allie Vermilye at her desk. She was knowledgeable, straight forward, willing to go the extra mile, and easy to work with. I didn\u2019t know all of my dimensions and she helped us by ensuring that they were correct, designing a layout and emailing information back and forth. \r\nI can\u2019t imagine working with someone better. Thank you for ac wonderful experience, # 6330 and Home Depot!!"

"BEWARE! I purchased a Frigidaire refrigerator from Home Depot. Three months later my kitchen is german cockroach infested. I have quarterly pest control service (since 2021) and after two treatments, they now have to bomb my kitchen. Home Depot refused to replace the Frigidaire refrigerator and claimed that the refrigerator came straight from their vendor's warehouse. I've heard they do this often to pass the buck. Frigidaire said that it was Home Depot's problem. I only asked for a replacement, not to pay for the pest control that has now become quite costly. Do not buy large appliances from Home Depot."

"I ordered a five piece patio set and it was delivered. The box had been damaged and I think it was due to the delivery, not sure. Anyways, I put it together and it was damaged. I called the customer service line and spoke with a lady and she said for me to pout it back into the box and they would pick it up. I told her that it took me two days as I am 72 years old to put it together and I was not taking it apart and trying to put back into a box. She was not very helpful or nice. I went to the Home depot on Cortez Road and asked for a manager. The young girl called for a manage and he never came to see me but talked with her about my problem. I showed her pictures of the damage and the box that it came in. He only wanted to give me $100.00 off. I was asking for 25% off which I thought was fair since the coffee table was damaged in severs places and the chair had a defect from the factory and 1 cushion was damaged as well. He would not give me $150.00 off so I said for them to come get it and I was not taking it apart and boxing it up. They were suppose to contact me about picking it up and set a date. I was called out of state on an emergency and I was called stating that UPS was there to pick up a package! They were not going to take 5 pieces of furniture on there truck not boxed up. I called the Cortez store and asked for a manger and spoke with Jason Arnhart. I told him the situation and he was very accommodating. He said he would offer me the $150.00 if I would keep the furniture and I agreed. I did not want to go through finding another set that I liked and putting it together again. He gave me an adjustment on my bill in one day and I was very satisfied with his customer service. I wish more people would be more caring and cared about there customers as much as Jason. I for one appreciate his help in resolving this issue and we both walked away winners. Home Depot should be proud to have Jason as an employee, not like the other manager was at all. It would have cost him more to have UPS or the other company that they sent out pick up the furniture than $150.00. Thank you Jason Arnhart for superior customer service skills! I would gibe Jason a 5 start rating the four should of been a 2 with the other service I received."