“My first experience of using your company not the best.
I did however receive my refund very quickly I suggest you use different couriers as Hermes must be the worst company to use ever and when your 1st order never shows up it makes you think should I use this company again.”
Thank you for your review, we are a little disappointed to receive a 3 star based on the delivery service selected at check out using our standard delivery service 2-5 working days. Your order was placed on a Sunday 4th July, processed and delivered by Saturday 10th July. We do offer next working day delivery at an additional charge for customer who require their orders quicker.
We hope the above information helps.
“The product was much cheaper than Screwfix and I didn’t mind waiting ten days for delivery. However the plastic ‘bucket’ in which it was delivered was split. I only realised the significance of this after opening it up and reading the instructions so a lot of it went to waste.”
“Ordered 6 5l paint, one consignment arrived so I contacted Home Fix on 2 occasions to enquire about the missing items and got no reply. They have just turned up and one is damaged with paint everywhere, will now wait to see how that is handled and if I get favourable and timely resolution.”
“Ordered some paint and paid for next day delivery so I could paint our fence before my husband’s surprise garden party for his 40th, paint didn't arrive the next day 🤨 rang homefix who said it would come the following day, waited in ALL day with no time slot, went out on the school run and got delayed after helping a young girl involved in a RTA, no paint when I got home after 7pm, according to homefix it was delivered... left in my garden, no note posted through the door. On ringing homefix to complain apparently I should have been in at the time, it was raised as a dispute but I've not heard from the police or homefix. Now I have to call the police to chase up. I ended up buying paint from Wilko which came next day no issues at all. Won't shop with these again I will stick to John Lewis or Wilko”