Review and raise up to £2.00
Awful!! 1st order didn't progress after 4 days so rang customer service. Told me it had got stuck in the system and would need to re-order, told me money wouldn't be claimed from card, even gave me a free next day delivery code for re-order. Re-ordered and arrived next day - all good I'm thinking until the original order then turns up 5 days later and they have charged me for it. When I rang customer service again they said 'oh take it to your nearest store' (22 miles away!) not our fault you paid by credit card so basically suck up paying the interest for two lots of £300 order! Actual words also: 'we're not going to give you a good will gesture as we didn't expect it to arrive to you' - well maybe just a 'sorry this has happened' would have been enough! Looks like all the other terrible reviews are correct. Will be returning everything due to horrid customer service.