Hive Insurance Services Reviews

4.32 Rating 237 Reviews
84 %
of reviewers recommend Hive Insurance Services
Merchant Metrics
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Customer Service
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Email, Telephone
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0800 028 0849



The Hive, Almondsbury Business Centre, Bradley Stoke

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Anonymous  // 01/01/2019
I had an issue with dual insurance payments and after one quick call yesterday and sending one email with proof today, Sam rectified the situation for me. Great service!
Posted 3 years ago
My query was dealt with swiftly and Claire sibbald was very helpful and efficient.. would highly recommend.
Posted 3 years ago
The product itself I thought was very good, and the customer service I received on the phone was top notch.
Posted 3 years ago
Great service, any inquiries I had were answered very quickly, Lesley was excellent, incredibly helpful and efficient.
Posted 3 years ago
Great Service !
Posted 3 years ago
Quickly made aware of my policy details and the events that are likely to take place on certain dates. Also the comfort that I can continue with my premiums as normal and have the cover I need. Thanks.
Posted 3 years ago
I have been with April UK since 2006, and have always found them to be prompt and extremely helpful with any queries that I may have. Payments are always made direct into my bank account and within 7 days of my claim being made.
Posted 3 years ago
very good
Posted 3 years ago
Gave me some money back without me knowing I was due any first class honesty
Posted 3 years ago
Very helpful and efficient chat online
Posted 3 years ago
Excellent customer service
Posted 3 years ago
I've got insurance provide by my empolyer now and i had to cancel my existing one from April and only took me couple minutes by chatting to Ellie.
Posted 3 years ago
everything is very good!!!
Posted 3 years ago
The online adviser "Lewis" was able to answer all my questions quickly and efficiently.
Posted 3 years ago
Speedy, friendly, specific.
Posted 3 years ago
Quick interaction with a knowledgeable and helpful member of your team
Posted 3 years ago
used the live chat facility, speedy and easy to change address details,
Posted 3 years ago
Been a loyal customer for several years and never made a claim before now. Was sick in October and off work till 3/01/18 . The claim forms arrived promptly and I returned them with doctors section and accountants section completed at my expense, the forms asked for "your latest tax return " which for me was for year ending April 16 . My year ending April 17 is not due until at latest 31st Jan 2018 as per hmrc guidelines - like many self employed the month of Jan is when I my accounts are processed every year. Have now been told by insurance that "your latest tax return " is not good enough even though this is my most recent . I Have been left with no income right through Xmas and new year. I can't afford to return to accountants having already paid them for "you latest tax return " and various other requested pieces of information to have the other options of 3 months accounts leaning up to illness prepared seperately. I have been seriously ill and unable to speed up the process of my next tax return (don't think I am being treated fairly in expecting me to change the month in which I do my tax return whilst I'll and during my period of illness", my accountants were also very busy with the run up to the festive period .I had also supplied a further covering letter from chartered accountants stating that my next tax years turnover and profits would be similar to year ending April 2016 and bank statements for the period of illness, I feel very let down by this company. I have never missed a monthly instalment or made a claim with April . 😡 Happy new year -
Posted 3 years ago
Hi Derek, sorry to hear that you feel you have been let down. Can you please send us an email to I will then be able to review your query and help you. Kind Regards, Ellie
Posted 3 years ago
answered my query quickly and efficiently.
Posted 3 years ago
Awful customer service, each advisor tells you something different. Once you jump through all different hoops for them you might get a referral but then they wont cover the next consultation! Stick with Bupa
Posted 3 years ago
Dear Matt. We are sorry to hear the problems that you are experiencing when attempting to make a claim. We will contact you directly to see how we can assist you. Kind regards, Ellie.
Posted 3 years ago
Hive Insurance Services is rated 4.32 based on 237 reviews