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HeatandPlumb Reviews

2.1 Rating 129 Reviews

25 %

of reviewers recommend HeatandPlumb

Company Reviews

2.1

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read HeatandPlumb Reviews

About HeatandPlumb:

Buy Heating and Plumbing supplies Online who has Over 55,000 DIY Supplies, Fittings and Materials at amazing prices. HeatandPlumb.com has become a household name amongst the DIY in who is frequently processing 3000 plus orders per month the UK. Some of our best-performing product ranges include boilers, bathroom suites, shower enclosures, radiators and disabled products.

Visit Website

Phone:

0120 881 2587

Email:

sales@heatandplumb.com

Location:

72 Molesworth Street, Wadebridge
Cornwall
PL27 7DS

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HeatandPlumb 1 star review on 4th August 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 24th August 2022

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery and good price. Small fault on part of shower mixer. Amazing standard of customer service (thanks Shoeb) replaced with no hassles after sending photo. Replacement delivered next day by DPD. Would recommend to anyone”

Posted 2 years ago

“This does not even deserve one star , had to put this so i could write this review . Brought some taps from you today , second hand rubbish recieved in un sealed box , could not undo screw on handle so i had to drill it out Very disapointed will not be purchasing or recomending Heatandplumb . Customer care worse than useless .”

Posted 2 years ago

“Outstanding, replacement radiator arrived within 24 hours of notification. Alina was superb in handling & following up the warranty issue.”

Posted 2 years ago

“Prompt polite helpful service and excellent follow-up. Have used them several times in past year and highly recommended them.”

Posted 2 years ago

“After a 5 month wait for a basin it transpired Heat & Plumb sent me the wrong one and not as advertised having hassle to claim consequential losses incurred as had to pay the fitter. H&P did refund the cost of basin after arguing with them as also this wrong basin has a big hole in the back. I wouldn't recommend this company for the expense and trouble they've caused me.”

HeatandPlumb 1 star review on 5th March 2022

Posted 2 years ago

“Return cost me £58.80. Reported to the trading and standard department they will be investigating . Day light robbery. Son of bandit.”

Posted 2 years ago

“Day light robbery Day light robbery. I have to pay return item cost £58.80 because they did not explained how much the total area need”

Posted 2 years ago

“After waiting 5 months for product availability & having a long wait during lockdown /covid for a plumber my basin was fitted. Then realised it wasn't the one ordered. After a multitude of emails and photos sent, it was agreed it was the wrong basin. Eventually got a refund, but have to replace and start again at a high cost. I find the company dis-interested, i now have a gaping hole at the back of the basin, I would never recommend heat t plumb”

HeatandPlumb 1 star review on 13th February 2022

HeatandPlumb 1 star review on 13th February 2022

Posted 2 years ago

“Buyer beware - faulty products”

Posted 2 years ago

“Highly unprofessional and incompetent business. They failed to meet the delivery date they stated, and to top it off are attempting to charge for failed delivery, dispute receiving no call from a driver, no ring door bell notification or evidence of a delivery, or a post card to say delivery was attempted! Absolutely ridiculous. I’ve now read numerous reviews stating similar problems, my advice is don’t make the same mistake we did and take your business elsewhere.”

Posted 2 years ago

“A simple email to say that we required a replacement shower door as all chrome components had rusted after just 6 months. I required a different shower door and was willing to pay the difference as I did not want the same issue. 44 backwards and forwards emails later, 5 phone calls, a letter and 2 emails to the manager, sees a towel rail sent out, the offer of a new door with me paying the difference, which has not been followed up. I am shocked at the customer service of this company, lack of concern and apportioning the blame to all others, instead of accepting responsibility and replacing the door as it is under warranty. Especially as they quote on their site: "We are still proud to be an independent company who values the custom it receives."”

Posted 2 years ago

“Please be very cautious of buying from this company. Similar to a number of reviews of HeatandPlumb we had an issue around returning an item. We purchased a mirrored bathroom cabinet. Inspected it on delivery and found no faults. After installing it we removed the see through wrinkled plastic coverings on the mirror and a chip came off with the sheet and there was a small crack also near it. These faults obviously happened before the cabinet reached us as there had been no issues at all our end. We contacted the company straight away with pictures and informed them. They said that they would not replace the cabinet as it had been installed and that we should have noticed the damage before installing. As the chip in the glass came away with the sheet it is impossible to see how we would have noticed this as it didn’t show. We shared all of these facts with the company and we have been back and forth with the company and the best that they can offer is to send us another cabinet if we pay them another £100 (and the cabinet was not much more than that in the first instance). We obviously do not want to pay for the item twice because of damage done prior to us having it. I have been really surprised at the disregard for our consumer rights and will be reporting the company to the Trading Standards Authority for this disregard. I would advise not to risk purchasing from this company without weighing up the risk of losing money if you need to return an item. Looking at other reviews there is a real reluctance to replace or refund damaged or faulty goods.”

Posted 2 years ago

“Terrible delivery and customer service. Don’t buy from this company”

Posted 2 years ago

“Not trustworthy, poor customer service when you have a problem with their product. They blame you or the manufacturer. Their team act as a mail box passing on messages between you and the manufacturer to avoid them taking any liability. Do not use them not recommended at all. I will never again go on their website. Rubbish.”

Posted 2 years ago

“Expected delivery today for a shower seat as I'm disabled called several times to ask if the item is on schedule, when I was called back heat and plumb said driver called not find my very central address rediculas no full reason provided. I asked why did the driver not call no no reason given just told it should now be delivered after the weekend on Monday. I said if not Monday then I will cancel this order. I'm at cost as I had someone waiting to inspect and fit. Very disappointed Mr Paul Mata”

Posted 2 years ago

“Terrible company. Received 4 smashed sinks. Even after telling them to put more packaging in the box. Customer support is terrible and does not listen. Secondly, they are refusing to collect two of the broken sinks stating covid safety. They have collected two broken sinks so why not the other two? Apparently I need to "smash them up" and put it in the bin. Instructing you customers to do something dangerous like smash up ceramic and illegally put it in your waste bin is not on. Lets hope sink 5 is in one piece!”

Posted 2 years ago

“Sent out a broken shower tray. As it was not opened whilst we waited and waited for the shower glass that arrived wrong 6 weeks later, was told the shower tray could not be returned or replaced. Now 3 months on we are still awaiting for the couriers to take back the incorrect shower glass. Avoid this company at all costs. If you find they are cheaper, it will cost in the long run and if you do have a problem expect at least 6 people to pass on the issue. I have emailed and phoned at least 20 times now and get the same response each time, it is now in the hands of the so and so. Here was my last response. Hello, I am aware of the inconvenience it would be causing you, I had escalated this with the manager yesterday again and they have taken an action against this to resolve the issue. Hopefully, the collections will start soon. Kind Regards, Danniel Powers Returns Specialist”

HeatandPlumb 1 star review on 20th June 2021

Posted 2 years ago

“I ordered and returned one shower tray as it was the wrong size. This has been returned, but I'm still waiting to be refunded. The second one I ordered was damaged and I'm being offered no refund or replacement. Go elsewhere!”

HeatandPlumb 1 star review on 10th June 2021

Posted 2 years ago

“Still waiting on £4K worth of items to be delivered. Should have been with us a week ago but was incorrectly sent over 200 miles away. All I’m told is it will be with you ASAP! DO NOT USE THIS COMPANY”

Posted 2 years ago

“Ordered a bath and they’ve sent the wrong item. Heading into a 5th week now and they insist it’s the manufacturer/suppliers fault. No collection no refund Advise strongly to go elsewhere”

Posted 2 years ago

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HeatandPlumb is rated 2.1 based on 129 reviews