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Gorilla Racking Reviews

4.2 Rating 172 Reviews

84 %

of reviewers recommend Gorilla Racking

Company Reviews

Product Reviews

4.2

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01621736361

Email:

sales@gorillaracking.co.uk

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Gorilla Racking 5 star review on 20th April 2020

Gorilla Racking 5 star review on 2nd November 2018

Gorilla Racking 5 star review on 8th October 2018

Gorilla Racking 5 star review on 29th August 2018

Gorilla Racking 5 star review on 23rd July 2018

Stephen McMullan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“goods were delivered today after a little confusion around where they had got and when they would arrive. Given the current situation in which we have things go missing with amazon and other online stores these guys have done a good job. Getting heavy non-essential stuff delivered within 2 weeks on a skeleton staff is not bad.”

Posted 4 years ago

“Good quality easy to to assemble and does s good job”

Posted 4 years ago

“Delivery was on time. Assembly was extremely easy and as described in the brochure. For the price the racking is good quality and excellent value for money”

Posted 4 years ago

“Fantastic deal on 3 x boltless garage shelving. The order arrived early and was very easy to put together with clear instructions. Highly recommended”

Posted 4 years ago

“gorilla racking is simply easy to put together all you need is a rubber mallet. would highly rcommend its simply so straight forward with no fiddley nuts and bolts. 10 out of 10.”

Posted 4 years ago

“Quick service, easy to assemble, dos the job great!”

Posted 4 years ago

“BEWARE! Ordered racks several weeks ago, money debited from credit card, but no confirmation email and no response to my emails or calls.”

Posted 4 years ago

“My gorilla racking meets all my expectations and is a great addition to my garage”

Posted 4 years ago

“complete scam ,no confirmation email and payment taken. Doesn't reply to email and never picks up the phone ,goods never arrived!!!!”

Posted 4 years ago

“I placed order for a 3 x 180x90x40 bundle + 2 x 180x120x40 units over Christmas 2019, had no email confirmation and still haven't had anything since putting on, the only communication relating to my purchase was when they came back in January stating that were closed over christmas break (they did manage to email regarding payment failures on the site during this period though) i was told my delivery due today 2/2/20 (which i though OK fair enough)... They were however quick enough to reply when had issues making payment, but on my order and issues relating to it being wrong & the wrong amount on the delivery i've had none.... So the delivery turns up on Friday and i have 4 boxes (should be 5) and all are the 180x90x40 (should have been 3 only) and none of the longer ones arrived so i send an email stating this and what do i do with the extra 90 long unit ??? Still no reply a week later.. i get an email from DHL saying i have a delivery on the following Monday and thinking its the missing 2 / correct longer units said nothing to the suppler other than the above "what turns up" yet another 90 wide unit grrrrrrr so now i have 5 all the same which are £100+ cheaper than what i ordered when you add the parts up individually than what i've paid ..... i have now rang and left messages, and emailed again and still getting no replies .. i read others feedback so i have now instructed by bank to get my money back in the event it prompts them to send the correct goods as i'd still like them and think the product is great... i still await their reply and interested to see what they want to do about it... the wrong units are still i their boxes .. i am deeply disappointed with the serious lack of communication and the error that has gone unresolved ...personally the product is great for what we needed for, and would have ordered more, but not now unless this gets fixed soon , i won't and won't be recommending them either .... 1000003465”

Posted 4 years ago

“On 27th September 2019 I ordered 2 90cm wide units. Very pleased with delivery a week later. As an 84 year old lady I had to have some one to help putting first unit together. Then found the second one had 4 damaged parts. I emailed with photo as requested by Iain. Who was very helpful and on 23rd October said he would order replacements the next day. I am still waiting ! Since then have telephoned and sent many emails which have been ignored . Just receiving the replies that say all emails are replied to .. Not true ! I am very upset about this and do not know what to do now..”

Posted 4 years ago

“Don't order from them. They don't send the product and then refuse to have any communication over it. They take your money and run. Wont respond to emails, phone calls or social media. Cowboys and dishonest. Just do the decent thing and refund my money.”

Posted 4 years ago

“Ordered some shelves, they didn't arrive. All emails from the company were returned with an out of office - away on holiday reply. Fortunately I paid using PayPal. I submitted a claim and magic - the shelves arrived with next day delivery. This company is not reliable.”

Posted 4 years ago

“Great product, very easy to assemble and seems strong. Perfect for our storage unit and a great space and life saver.”

Posted 4 years ago

“Placed an order on 3rd May 2019 and paid for the goods, it is now 26th July 2019 and we have not received the items. The company do not pick up the phone or call back or answer our emails. Buyer beware.”

Posted 4 years ago

“Excellent sets of shelves -easy to put together and sturdy whilst holding a good weight.”

Posted 4 years ago

“We ordered from Gorilla Racking a couple of eyars ago, and received excellent service. This time we decided to go back to them again. We placed the order but heard nothing for 3 days. Ringing and emailing didnt produce any results. We had though they had closed down, so raised a Paypal claim. We immediately received an email saying the products had been hipped and would be received the next day, with claims they ahd never received our emails. Nothing arrived the following day, and so we emailed again, and still no reply from them. The product then arrived 4 days later, no tracking number, still showing as processing on their site. No apology and no communication. Very poor service. It appears the owner was on holiday, but should have communicated there would eb a delivery delay on the website. Also, the only communication we received was a single brief and short email once we had raised a Paypal chargeback, then, nothing. Would probably avoid as they seem to have gone down in service over the past 2 years.”

Posted 4 years ago

“The is the second time i have ordered from Gorillaracking. The first order went without a hitch. Pity the second order wasnt the same. I ordered the second time on 23rd March 2019 and am still awaiting for the order. Despite attempting to call numerous times, I was unable to speak to anyone am only got a prerecorded message informing me that due to recent email issues they have not been able to access emails. However according to them their system is not up and running without a hitch.. And that any emails sent would be answered promptly.. More in hope than expectation, i attempted to contact them by email on numerous occasions... As you guessed it, I received no reply despite assurances from their instant replies saying that they would answer me very soon. Not sure what their definition of soon is!. I even wrote a letter ( yes old fashioned but worth a try) but again nothing happened. As a final thought (lightbulb moment) I contacted them via their FB page, I am still waiting for it to be read... I know Twitter is an option but since this hasnt been updated since 2016, that could be a pointless exercise! I know this review is asking about my experience of their customer service etc. Non-existent, absent or what customer service! are words which spring to mind.. I am sure there are others but lets leave it at that... Do I ever expect to receive the items?? What do you think!”

Posted 4 years ago

“The racking is very sturdy and easy to assemble, would definitely recommend”

Posted 4 years ago

“Ordered shelving that arrived in 2 separate packages. Had to contact company with queries re late delivery of second package. Excellent customer service and prompt reassuring responses to all correspondence. Also very pleased with the quality of the product.”

Posted 5 years ago

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Gorilla Racking is rated 4.2 based on 172 reviews