“Joined this company as my friend wouldn't stop going on about how good the are. WOW he was wrong. for 4 weeks use i had a £50 elec and £80+ gas. the service was terrible. had to call a number of times to get the account setup which was done wrong 3 times. No deals just full price for new customers disgusting.
Now pay £20 until their last bill is paid of. will never use again”
“I provided Good Energy with a meter reading for my gas 6 weeks ago and I still have not received a bill. I have just been on the phone with them and they are insisting on getting an accurate reading for the gas and electricity, as they are now combining the 2. I dare think how much my next bill is going to be considering the last time I had a gas bill was 6 months ago and we are still in the middle of winter.
To top it up they have increased their rates on the 1st of March. I am truly ANGRY on the way they are treating me as a customer so I am now looking at moving providers asap.”
“We are on Economy 10 - something we didn't ask for and we're never told that was what Good Energy put us on. It means we have an extra standing charge for something that we never actually use, as it's not connected to anything. It took some time to find out from Good Energy why we were getting this extra charge, and once we did find out we wanted to stop it. Good Energy messed us around on this for several months but eventually told us that we would have to replace the meter. But it is proving impossible to actually get the meter changed. You can't ring and book an engineer to do this, you can only request an appointment, asking about one date at a time. Several weeks later they will tell you that no appointment is available that day so you have to ask for another date. They can't tell you what dates they do have appointments available, you just have to keep asking and keep getting rejected. I've been trying to make an appointment since August. We did agree a date once, but the engineer never turned up, and they informed me he wasn't going to be coming by email when I had already been waiting for 3 hours. In the mean time of course we are continuing to be charged this extra standing charge that we have never used. It's criminal. They have told me verbally that they will refund me when they have changed the meter, but they won't make an appointment to actually do so. I think they know that I'm not going to switch until I get my money back, so they are keeping me hanging on. They are sharks.”
“I have had issues with Good from the day I moved to them a couple of years ago and these are still ongoing. First, they didn't carry out the switch properly. I had to take the to the energy ombudsman, who found in my favour, to get that resolved. I now haven't been billed correctly since April 2016 (it is currently the end of December) and I am about to take them to the ombudsman AGAIN. They're trying but it just isn't good enough. They just like any of the big 6 when it comes to service now. Juliet Davenport (CEO) needs to be less interested in saving the world and taking the moral high ground with the rest of the industry and be more interested in her customers who are paying for all the time she gets to spend playing with windmills.”
“I switched from Scottish Power to this bunch of incompetent buffoons with one of my rental properties. One of my biggest mistakes! Corresponding meter readings provided by 2 independant estate agents with zero usage on numerous occasions and 5 months later and £100 in credit which they have stolen from me; they provide a gas bill for just shy of £150 for less than 6 weeks, during the summer months, on an empty property with zero usage!!!! Beyond a joke now having spent atleast 40 minutes on hold before even having the 'pleasure' of speaking to one of the idiots that answer the phone and promise to take all the appropriate steps to ensure this matter is rectified. If you want to keep your sanity and have fewer grey hairs DO NOT SWITCH TO THESE INCOMPETENT THIEVES!”
“Appalling service. Took 3 weeks for 5 missed appointments before boiler got fitted. Central heating didnt work, filter fitted incorrectly. Leaking conservatory roof because the guy stood on the panels to fit flue. When i complained they didnt want to know about it. Taking the company to court.”
“Before I knew how much of a community role GE played, I joined as a customer because I believe "if not me, who? If not now, when?". The slightly higher cost was not an obstacle for me, and now that I see what GE does in the wider world, I consider any additional cost I pay to be part of my own contribution to a better world. Loved the best quotes from the Hay Festival.
I just heard about a huge and tremendously expensive Nuclear power plant being "ordered" this week by our new govt, and am shocked that this the way that they see moving forward. Can GE advise us as to actions? Can they spearhead a movement against? Who still thinks nuclear is green just because it is carbon free (ish)? Ask Japan. Canada and the Great Lakes. Sigh. When will they ever learn?”
“I moved to Good Energy on the recommendation of my PV panel installer. I had been very unhappy with the service from the Big 6 supplier and moved to Good Energy and have been surprised and delighted by the service. Prices are middling I believe but the quality of service and customer care is second to none. I would suggest to anyone who is dissatisfied with their current supplier gives Good Energy a try.”
“Not only the excellent principles of using renewable energy but also the excellent responses when I phone you encourage me recommend me to friends and family.”
“Wonderful company with all the right priorities, BUT, we may have to consider leaving as we really object to the high standing charges. We are light users and try to save energy every way we can, but these fixed costs are just out of proportion and a disincentive to save energy and the environment.
Please offer a non standing charge option-others do so- or a much lower charge!”
“i You expect customers to remember to submit their monthly readings. ( most other companies send reminders.
ii Why you cannot combine both gas and electricity into one document seems rather baffling.
iii You claim to have sent a monthly statement which has failed to arrive. On contacting you and getting a promise to send the last one for May, has again failed to arrive.
On the benefit side, I have found your telephone staff to be most helpful, but your admin. leaves much to be desired.”
