“2 of the same items ordered but separate postage charges. Both items damaged. Photos and videos provided but they said tried to suggest it was an optical illusion. I have to pay postage to send the items back for item refund but they refuse to refund postage. This is a clear violation of the Consumer Rights Act 2015. Even though I brought this to their attention, they wouldn’t budge. Never again.”
“The device arrived today.
The instructions are unintelligible. If they are a direct translation from the Chinese on the opposite page I don't think even a Chinese could understand them.
A waste of money, sadly.
I'll know next time - well there won't be a next time!”
“Do not use this company
They owe me a refund since the 6 May and have either sent emails saying it would be actioned which it hasn't been or ignored my emails to the supposed customer services completely.
The next step will be a small claims court action
You cannot get to speak to anyone as there is no phone number on the website only a customer contact form which they ignore”
“Firstly if it was possible I would not give them one star, this company has No customer service. I purchased a pack of 10 Reuseable facemasks in black on the 6th of June this year 2020, now 22nd of July I have not received anything, I have tried to phone them but you get diverted to their web page, you are then told to contact them using their email service it asked you on the complaints email page for your voucher number. YOU CANNOT SEND YOUR MESSAGE WITHOUT THIS , Problem they did not send me a voucher number, so it refuses to let you contact them, hence you cannot contact them at all. They blame this according to their phone system on Covid19 what absolute Tosh I'm tired of trying to contact them which is what they seem to want, they have your money you have no goods, and to boot you can't get your money back either.”
“I ordered a laptop with one of the vouchers and havent recieved it ,it was for£139 pluse 9.99 for delivery wish was suppose to arrive in march then they said 1/5/20 because of the covid19,still havent recieved it wish I read the reviews before ordering anything,well wont be ordering from them again ,and I hope anyone thinking of ordering of this site ,I would stay clear”