“Never had a problem in the past. The most recent order our large order was delivered to another business on the same road. We were called by the business 1 week after our order was placed and we had to go and pick the order up from them. Completly unacceptable. We in fact needed our order the same week of ordering so had to but alternatives elsewhere to tie us over.”
Our apologises. I've passed you order enquiry onto out logistics department. I'll will be in touch shortly once I've gathered the information form our couriers.
Posted 4 years ago
Dear Janet. We have checked with the courier and for some reason the goods have been returned to our warehouse unsigned for. We are sending out replacements today. Hopefully you should receive these by Monday 2nd. Please accept our apologises. As a gesture of goodwill we will give you free delivery on your next order as a way of apology.
Please accept our apologises with regards to boxes that were damaged in transit. We are currently looking at providing a better delivery method for small boxes in alternative packaging. We will let you know about these new products including free delivery very soon.
Which gloves were purchased and can you please stipulate the error with the gloves? I'm a little confused as to why they gloves you ordered were not as described as we endeavour to make sure all descriptions are as accurate as possible, especially when the gloves conform to certification.
Apologies for the error with your aprons, we are investigating the issue to avoid this happening again. Your uniforms are being shipped directly from our supplier and should be with you soon.
Apologies for the delay of your order. I have contacted the couriers to investigate this issue but in the meanetime I have arranged for replacement goods to be sent out to you. If you have any further queries please contact me on 01209 314759.