“Shocking customer service from this so called company. Returns policy is complete nonsense, the mats are not made customer-specific so there is no reason to not be able to return them. They were not helpful in resolving the issue with my order whatsoever. Go elsewhere!”
“Customer service, only got a reply when I used paypal.
Only one carpet came I have to keep chasing for the second one, and when it came it was very disappointing, quality was very poor stitching was missing in places and didn't even fit correctly in the cab of my VW.
I wont be ordering again.”
“Easy to order and buy. They accepted a BLC discount and was easy to apply.
Asked customer services to return, i was unhappy with quality for price and got no reply to my email. So still have them and won't be using.
Generic cheaper mats in shops are of equal quality. Read website and returns are not accepted (difficult when buying online as you cant assess quality in a picture)”
“VW transporter front mat was a poor fit and the heel pad was stitched in place at an angle. It looked like rubbish, as it would not sit in place as the cut out for the hump in the middle was not right. I sent them photos but was told that there was no issue, I then asked for a refund but was refused, asked for an address to send it back to them so they could see what I meant but they stopped communicating. Binned it and bought a good one from Rugsforbugs. AVOID.”
“I purchased top off the range car mats which fit my Honda Civic perfectly. The quality of the product looks very good, did not get chance to hover yet so can't tell you how easy it is. Product arrived on time, the delivery driver was polite and professional looking.”
“Ordered a set of mats and then found I didn’t need them . I tried to stop the order but as their policy states that’s not going to happen . It was a Sunday surely they don’t manufacture “rubber “ mats on a Sunday I thought. So they win 1-0 any one need a set of Audi sq5 mats 1/2 price??”
“I purchased 2 sets of mats one for skoda superb on a 62 plate and another one for a 18 plate superb one set at 19.99 and later one at 29.99 both arrived in the same material and quality so not over impressed.”
“Customer service not helpful AT ALL! Mistakenly ordered MAT, and asked for replacement, company refused me, asked them I would pay delivery services, still refused me , so be careful with this Company, think million times before deal with them, I am not happy at all, not recommended!!!!!((((”