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Gen Mobile Reviews

3.1 Rating 366 Reviews

53 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 366 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fone PayED bYE Gov3rRnmENt YaAAAaAaAY!!!!”

Posted 2 days ago

“Gen Mobile refused to put my Lifeline benefit on the phone I got from them through the ACP program which is coming to a close June 1st 2024.”

Posted 1 week ago

Currently Gen Mobile offers Lifeline service in 26 states. If you have ACP service, you can apply to opt-in to our Lifeline service and transfer your benefit to Gen Mobile. Visit acp.genmobile.com/Lifeline to see if you are eligible to enroll.

Posted 1 week ago

“This company states they provide free internet service. I do not have internet on my phone. I paid the activation fee and I qualified. Spoke to a supervisor and she wasn't very helpful. Someone needs to report them fir false advertising l.”

Posted 1 week ago

We offer plans with free data through the Affordable Connectivity Program and want to make sure you can use your service. If you are having issues with your data, our customer care team can help troubleshoot. You can also email genmobilecare@dish.com with your name as it appears on the account and account number or phone number and we will have an agent research and help.

Posted 1 week ago

“Trying to cancel the ACP, the cancellation dept is asking irrelevant questions like who did I call or text last. I just want to cancel I've given them all information relevant to my account. Was not able to cancel, I was given ACP number by the representative. When I phoned ACP I was told that they can't deactivate my account only Genmoble can. Don't know why I'm getting the run around and being asked for some else's personal information”

Posted 1 week ago

For security all ACP customers need to verify their account to cancel. If you are looking to switch providers, you do not need to cancel and can transfer your benefit to another provider anytime.

Posted 1 week ago

“They took my information, told me it was inaccurate, then their sales rep sold it on the street. The bottom line is, they're stealing YOUR benefits. Do your business with them online.”

Posted 2 weeks ago

“Negative they stole my info and switched me to God only knows we're they r thieves”

Posted 3 weeks ago

Please call or chat with our team to help with account information. You can find options to call or chat with an agent at https://www.genmobile.com/pages/contact-us

Posted 3 weeks ago

“THEY ARE SCAM I PAID MY BILL OF $20 AND HAVENT RECEIVED MY DATA AND I CONTACTED A CUSTOMER SUPPORT AND THEY ARGUED WITH ME AND SAYING I HAVE USED MY DATA AND I DIDNT AND IVE BEEN WITH SERVICE FOR A WEEK THIS IS RIDICULOUS AND A INCONVENIENCE. IVE BEEN ON HOLD WAITING FOR A CUSTOMER CARE REP FOR 20 MINS NOW TO RESOLVE MY ISSUE”

Posted 3 weeks ago

Our $20 plan includes unlimited talk, unlimited text and 4GBs of data. Customers can check usage and remaining balances at https://myaccount.genmobile.com/SignIn.php or by downloading the MyGenMobile app on the Google Play Store or Apple App Store. If you are not able to reach an agent through the options on our contact us page, https://www.genmobile.com/pages/contact-us, please send an email with your phone number or account number at genmobilecare@dish.com

Posted 3 weeks ago

“It is difficult to reach customer services.”

Posted 3 weeks ago

You can reach our care team by calling 833-528-1380 or dial 611 from your Gen Mobile phone. We are available everyday 7:00am - 5:30pm PST. You can also chat with a live agent at https://www.genmobile.com/pages/contact-us

Posted 3 weeks ago

“DONT USE THEM THEY ARE THE WORST COMPANY EVER TO EXIST THEY ARE A SCAM NO GOOD CUSTOMER SERVICE THEY HANG UP IN YOU FACE THEY SHOULD BE SHUT TF DOWN !!”

Posted 3 weeks ago

Sorry you feel this way. If you need help with your account please email our team at genmobilecare@dish.com. Include your name and if you have an account number or phone number please include it so we can review and help resolve your issue.

Posted 3 weeks ago

“Total bait an switch tactics: as I was told that the phone an services were free so "I said okay kool let me go into the store" as I returned to their table setup outside the store, the two sales person completely ignored me while desperately waiting on another customer then tell me that the phone cost $25.00 dollars and the other one has limited services🤔 now none of that was spoken upon even before I asked is the phone an services are free. It left me with a uneasy feeling as if I'm being deceived.”

Posted 1 month ago

Sorry if there was a misunderstanding on our plans, you can find information on our prepaid and free Affordable Connectivity plans at www.genmobile.com. ACP plans are free to qualified customers and come with unlimited talk, text, and 7GBs of data. If eligible, you can get a free Android smartphone. Some agents also offer upgraded higher quality phones that are sold for a small upgrade fee.

Posted 1 month ago

“Gen mobile is a fraud there workers tell u a bunch of lies to get ur money I was told 3 times I could get a phone replacement for the damage of my phone. I was also told they would send an upgraded phone every 6 mths. That hasn't happened either I'm really disappointed with gen mobile. Never ever again.”

Posted 1 month ago

We do not replace devices that are lost, stolen, or damaged. Customers are able to purchase upgrades at any time, but we do not send upgrades every 6 months. Give our customer care team a call at 833-528-1380 if you would like to go over replacement options.

Posted 1 month ago

“Have a few glitches but other than that it's great service”

Posted 1 month ago

“My boyfriend brought a phone and did pay the 40 dollars to have it activated and he only had it for a few months.He does get free minutes from the government.The phone was great for awhile but now he can get phone calls in but can't call out.If he can't call out he will lose the funding.The service number that was provided doesn't answer.”

Posted 1 month ago

Please have the account holder give us a call or chat with our customer care team. They can help troubleshoot so you can keep your great phone and service. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 1 month ago

“My phone has not worked ever sense i got gen mobile. Paying 25$ a month and i cant even use it. I called and all the workers said different things witch it turns out my question and a search bar found the exact thing after 20 seconds.”

Posted 1 month ago

Please contact our customer care team by chat or by phone to help troubleshoot. If it is a phone or service issue, we can help look into it and provide the best way to get it working. Option to call or chat with our team are available at https://www.genmobile.com/pages/contact-us

Posted 1 month ago

“0 stars!! FRAUDS and SCAMS... NOONE Answers the customer service number, EVER ! DO NOT WASTE YOUR MONEY !”

Posted 1 month ago

Our customer care is available everyday from 7:00am - 5:30pm PST. You can find options to call or chat with our agents at https://www.genmobile.com/pages/contact-us. If you can't reach us there, please email genmobilecare@dish.com

Posted 1 month ago

“Man my phone hasn't worked properly since I got it using an app just to receive calls and emails and texts”

Posted 2 months ago

Please contact our customer care team to go over replacement options. You can find options to call or chat with our team at https://www.genmobile.com/pages/contact-us

Posted 1 month ago

“Signed up for free service, to then turn around less than a month not being able to receive or send calls.(busy signal)to then be told my account is deactivated and would have to pay if I want the service. To me the quality of the phone is thin and flimsy color of the screen is not bright. I think I am going to throw the phone in the garbage. If you decide to try this phone out, please probe with questions because this is not free.”

Posted 2 months ago

Gen Mobile offers prepaid phone service with plans starting as low as $10 a month. Eligible customers can also receive a free Android smartphone and free mobile phone service through the Affordable Connectivity Program(ACP). Customers can be deactivated from the ACP if they are no longer eligible or using their ACP benefit with another provider. Customers no longer receiving an ACP benefit with Gen Mobile have the option of purchasing a prepaid plan to keep their Gen Mobile service.

Posted 2 months ago

“Gen Mobile service is the worst I've ever experienced. Section 33 Terms and conditions for usage as an ACP provider is unlawful, deceitful and bad business. Worse than stealing from the government, Gen Mobile service is not worth the chat time with a Rep. to get phone service turned back on after they randomly turn it off, at their Sole Discretion, is cheating customers, and Jeopardizes the integrity of the ACP program. I recommend a full FCC investigation of this 'business' and if Dishwireless is the parent company, shame on them for letting Gen Make operate under their umbrella. Do not buy or accept a Blu G40, nor sign up with Gen Mobile under any circumstances. Live chat and speaking by phone to resolve service issues since 1.30.24 is an insult to me, the ACP program, and anyone else who has experienced bad service.”

Posted 2 months ago

“My nuu a23 stopped working my Beastie dropped my phone in the pool not working flashing don't buy this Phone”

Posted 2 months ago

Javon, Sorry to hear that. We don't provide a free replace for customer damage, but you can reach out to our customer care team for help with replacement options. Gen Mobile Cares

Posted 2 months ago

“Yeah I have been able to call out for over a week. No one can get fix the problem. Like what. Bad business”

Posted 3 months ago

We would like to be able to help with your account. Can you please email genmobilecare@dish.com so we can review and help troubleshoot?

Posted 2 months ago

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Gen Mobile is rated 3.1 based on 366 reviews