How would you rate
"Constant communication to keep informed on purchase, delivery was fast and in good condition"
"Very quick delivery and helpful customer service. Loads of stock with something for everyone."
"Gear4Music have consistenly delivered great products to me. Although they offer extensive guarantee periods for the products, I've yet to use them as everything I've bought from them has lasted and functioned as it should."
"Great stock. Always arrives on time."
"Prices are great, everything works great, but only as long as they send you the right thing. If they don't, you then have to deal with a disinterested helpdesk that don't care either about you or your order, don't read the messages and try to get everything wrong."
"Brilliant service, and great products 10/10"
"I have purchased several items from Gear 4music. Always arriving on time,and on the rare occasion when I have returned a product, I have had no problems with refunds. Total reliability and integrity,is their watchword. I know I can trust this company. I buy several items every year. Gear4music is my first choice .go to company for all things music based."
"Quality Online service, Quick delivery, communication from start to finish courier DPD very
good service delivered on time not been bashed about, and the guitar was awesome. Not a mark on it set up was very good intonation nearly spot on it was a Yamaha Pacifica 212VQM
Quilted Maple Tobacco Brown. Recommend GEAR4MUSIC, The guitar mentioned, and DPD.
All in all a good buying experience."
"Next day delivery, item had a problem, replacement sent next day with no quibble."
"Ordered an electric guitar from them, which turned out to be faulty. Having phoned the customer service, was told that I could either have it collected at the delivery address, or that I could drop it off to one of DTPs drop off location. I chose to use the drop off option, where I was told that the item was too big to be able to drop off to them.
Having phoned the customer service again, I was apologized to, and a pick up from the delivery address was arranged. Took the day off work for DTP to collect, and no one turned up. Having phoned customer service again, was apologized to again, and another pick up date was arranged with DTP, and same thing again... and again... and again.... I have taken 5 days off work so far, waiting for my faulty item to be collected, and a refund issued. Today was the 5th day and I still have a faulty guitar sitting in the hallway. You'd think I live in some remote location, but no. Middle of London, with a very accessible address.
Avoid at all costs. Use their website as a price comparison and buy elsewhere, even if it costs a little more. Not worth the risk."
"Gear4Music took a very long time to sort out my return. All they had to do was send me a return label which is what Gear4Music said was going to happen like 3 days previously.
I did not hear back once since 5 days. I received an email finally from customer services "the wrong item was sent due to a picking error".
I have had to wait over a week for Gear4Music to resolve the label issue. I have phoned their customer service number & been on hold for 14 minutes and I hung up. Non-stop prerecorded messages about doing things via their website! Well I had but wasn't getting anywhere!
Now I am still awaiting for a refund since April 3rd.
Gear4Music customer service and after sales is very, very poor!
Don't think I'll be ordering from Gear4Music again in a hurry!"