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RAC Insurance Reviews

2.2 Rating 1,193 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,193 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have black box insurance. I thought RAC being the best rated one that I would have a nice easy journey with them. However, there is absolutely no hope for people who have a black box, other than to call people if you have issues with the black box insurance. Nothing online, nothing anywhere, even if there is a link to a help page for black box it’s rundown and empty pages. I had an issue with the installation of the black box itself, and I spent 3 hours trying to find a phone number to receive help from. After the 3 hours, I seemed to have found a black box insurance phone number, wasn’t I silly, the nice man on the phone said this number no longer operates for black box, so I got given another number to call, bet you can guess what happened there, that happened 5 times until it was finally solved, 2 hours after calling and calling. I opted to have breakdown cover with my insurance, turns out I couldn’t use it until my black box was installed, however I needed assistance with my engine. So I had to sign up for a new breakdown cover. Requested help, told I’d have to wait an acceptable 3 hours, that 3 hours tuned into 14 hours. They sent out a third party mechanic, who was absolutely lovely. He was waiting since 6.30am to have a call out, I was his first customer of the day. Why was I waiting so long?! Choose RAC at your own risk. Unless I’m offered a great deal with renewal then I probably wouldn’t choose RAC again.”

Posted 1 year ago

“I would give a minus 1 if possible . My car has been in the car pound since it skidded on the M1 last Thursday 15 December. Have rang every day to various numbers to find out when it will be moved to the garage. No one has had any idea , this morning I insisted that I should talk to a manager and was told they don’t know which garage it will be sent to and probably won’t be moved now until the New Year . Despite the accident being 8 days ago. They also will not give me a courtesy car until it reaches a garage and then only if one is available. I also paid to protect my No claims bonus (8 years ) but I’m losing that too as my car skidded on ice . No one has a clue what they are doing. Do not use this company they are absolute rubbish . DO NOT USE RAC !!!!”

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

Posted 1 year ago

“Change of address half way through the policy , told have to have a new policy ? , Only moving up the road , at a lot higher price than most other companies. Then a cancellation fee because I wanted to leave ? Still a lot cheaper to leave , I won't be going back to the RAC , Poor service, one angry EX customer.”

Posted 1 year ago

“Concise and clear instructions, competitive prices with support if needed”

Posted 1 year ago

“Easy and affordable”

Posted 1 year ago

“It's no wonder your have such a poor TP core. I handed my car over on Monday following a tyre issue. Nobody can tell me where my car is. The app on my car is telling me it's unlocked but I cannot locate it. My car has been stolen by the RAC and nobody can help after several attempts.”

Posted 1 year ago

“I had a crash a few days ago, so I contacted my RAC Insurance to get it sorted out. After waiting 35 minutes for the phone to be answered, having listened to the same message repeated every 30 seconds about how I could do it online I finally get through. They take all my details and said the underwriter would contact me in 4 hours. After waiting 6 hours I contacted them myself, again a very long wait on the phone. I then find that because of the damage I've reported they believe the car will be a write off. No one has inspected the vehicle, but based on this I'm not entitled to a courtesy car. Ah yeah, silly me I forgot to read the small print where they state quite clearly (providing you own a microscope of course) that the courtesy car is meant to be ironic. There is no courtesy, you only get a car if 1) There's one available 2) Your cars not guessed at being a write off. Had I have known that the courtesy car was subject to their rules, I wouldn't have chosen this awful company. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC.”

Posted 1 year ago

“Dreadful company with appalling customer service. They immediately pass you on to their underwriters AXA who are equally disinterested because they pass you on to their repairers who are just rude and dismissive and don't even give you the quote they said they would. Then you get shoved out to another car hire company because the repairers don't have the courtesy car that you paid RAC for and the grief just continues. You take in a Mazda 6 and they offer you a Fiat 500! Do NOT use RAC they're just a front for a succession of disinterested companies who take hours just to answer the 'phone!”

Posted 1 year ago

“Dreadful company with appalling customer service. They immediately pass you on to their underwriters AXA who are equally disinterested because they pass you on to their repairers who are just rude and dismissive and don't even give you the quote they said they would. Then you get shoved out to another car hire company because the repairers don't have the courtesy car that you paid RAC for and the grief just continues. You take in a Mazda 6 and they offer you a Fiat 500! Do NOT use RAC they're just a front for a succession of disinterested companies who take hours just to answer the 'phone!”

Posted 1 year ago

“Dependable . Price is affordable.”

Posted 1 year ago

“Very good experience and very easy to use also a fair price”

Posted 1 year ago

“We had some damage to a car, could say minor with some mechanical.. We are almost 6 weeks in and they havent provided a quote started work with excuse after excuse, I have had to follow up assessor everytime who is rude and short with answers so you dont know what really is happening I Paid extra for RAC for good quick service and from my experience you wont get this from Rac, we have 5 policies and just open a 6th with another insurer and will be changing all my policies, This comany is poor, slow and minimal customer service. NOT Recommend”

Posted 1 year ago

“£55 to cancel an insurance policy because I had sold my car is quite frankly discusting. I'm sure their share holders enjoy many glasses of champagne off the back of this day light robbery.”

Posted 1 year ago

“RAC has been giving me the run around for last 4months in regards to my insurance claim, worst company to deal with, unprofessional, unable to give you straight answer has to when my claim will be finalised. Constantly stating they will let me know in a weeks time the week goes by and nothing no answers. Do not deal with this company if you don’t want to be given the run around for your claims.”

Posted 1 year ago

“They are thifts ,my and my friend have the same isuue with them ,first they take your money and after they call you to say was a mistake and the insurance need to increse so stay far away from this insurance company.”

Posted 1 year ago

“The site took me through the whole process, of entering details, payment, etc. Then at the last minute - "sorry, technical problems". Has not retrieved the quote and would not accept the quote number I have been e mailed. The "online chat" facility is in fact a virtual assistance. Complete waste of time -have now covered with someone else.”

Posted 1 year ago

“I never write reviews but the company is a disgrace! On losing my bank card I ordered a new one. With this of course bank details for all DD’s have to be re set. Amazon, O2, NetFlix, etc etc all sent me a reminder the payments hadn’t gone through so I changed the details to my new card and we’re all good. RAC Insurance are the ONLY company that feel it’s a good idea to charge a loyal customer £20 for this payment not going through straight away!! So they’ve made £20 today and lost a customer for life! Not sure the genius behind that business decision but I hope you enjoy my £20 and I’ll spend my money elsewhere in future!”

Posted 1 year ago

“I was insured with rac… I then rang to add a private number plate… they then cancelled my insurance and said they can’t insurance me… what a joke… Tom the manager wasn’t happy because I was recording the conversation… stay clear of rac insurance.”

Posted 1 year ago

“12 years NCD, latest renewal price had gone from 234 to 290. Trying to cancel online but the options not present even though their website says it is. Ok so have to phone, sit through 3 mins if pre-recorded message that's irrelevant. Now been on hold for 15 mins. This is one of those companies that makes it really difficult to cancel in the hope you'll give up. I won't be using RAC for anything again in the future”

Posted 1 year ago

“Fast acting company.”

Posted 1 year ago

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RAC Insurance is rated 2.2 based on 1,193 reviews