RAC Insurance Reviews

2.84 Rating 653 Reviews
46 %
of reviewers recommend RAC Insurance
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
Customer Service
communication channels
Telephone, Live Chat, Email
queries resolved in
Under an hour
customer service
1.31 out of 5

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Had insurance that was coming in at £65/month - moved house from Edinburgh to Glasgow and they informed me that my monthly premium will nearly 3X to £160. Laughable considering other insurers will still insure me for the same amount as I was previously paying To begin with. I think it’s just a ploy to rip off their customers who don’t want to be paying admin/cancellation fees + the cost of deposits to start a new policy with another company. Dirty business practice if you ask me...
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Posted 10 hours ago
Terrible service do not use. I setup my insurance and was emailed to confirm I did not need to send my no claims cert. My insurance was then cancelled 2 months later without any further correspondence, due to me not sending it. When I challenged and sent them their email proof, they tried to put my premium up by £500 even though it matched what was originally quoted. Complete jokers... They then took the money off my credit card a day before Xmas and I had to wait a month for a refund. Nice...
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Posted 3 days ago
Terrible service don't use!!!!! No claims bonus was 20 or so days past 2 years old. No clear notification where no Claims bonus is entered, that they must be less than two years old. Unfortunately I'm not an insurance expert so did not know this. been an rac customer for over ten years in relation to my car breakdown. Will be cancelling that as well. Customer service rude and not even worthy of a star.
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Posted 4 days ago
Low Quotes on compare websites to Huck you in & hit you with massive price, I don't know how they are still allowed on compare websites. This company under cuts genuine quotes then does not give you a "buy it now" option, so you have to ring up and then BOOM! The slick sales patter and the friendly sounding sales manner is all a ploy to distract from the fact that the quote was nothing other than a door-to-door sales man sticking his foot in the door. The quotes are fake, You will get ripped off, AVOID THE FIRM......Ohhh and if you do get sucked in by the sales patter, when you realize its not a good policy, and you cancel it...DO NOT EXPECT A REFUND..THEY WILL KEEP YOUR MONEY AND CLAIM ITS FOR ADMIN FEES
1 Helpful Report
Posted 5 days ago
They cancelled my insurance 5 days ago and did not tell me. Pure chance I checked my personal emails before I drove home from work today. They sent 4 emails at 2.50pm today telling me they had cancelled my policy, were taking numerous charges - cancellation fee, etc from my account and that I could buy a new policy from them with higher fees. Why? Because they say they didn't receive my no claims discount information. This is untrue as I ccd the email to my personal email address so I would have a copy of the info sent to them. Twice I have called them. No answers and each time I am told someone will phone me back, no one does. I think there should be laws against the way they treat their customers - not even the courtesy of a phone call to me. They don't even deserve a 1 star rating.
1 Helpful Report
Posted 6 days ago
Absolutely disgusted. We were told 90 mins and 4 and a half hours later we took a taxi home which rac paid for. Meanwhile I have to get back to where the car is parked up tomorrow morning. I never realised that a company as established as rac could be so inept
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Posted 1 week ago
Fantastic company I use them for my rac breakdown for myself and my dad and will definitely be getting a quote from them when my insurance runs out this this year. Top company with experienced helpful staff that go the extra mile
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(Car Insurance) - Posted 1 week ago
They put the price right up for a renewal and then charged me 75 quid to cancel it. Never again
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Posted 1 week ago
Can’t bloody wait for my policy to end! I’m a really careful driver, yet my score is constantly poor. Out of a score of 100 my braking score has been as low as 0. My urban score is poor. I live and drive to work only passing villages ! Also to top it off every single day I have an email saying I’ve disconnected my box. I don’t even know where it is.... I’ve email them before saying I think my black box is faulty. Without even coming to physical check it they can confirm the box is working efficiently.
2 Helpful Report
Posted 1 week ago
No particular comment.
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(Car Insurance) - Posted 1 week ago
im insured with them with all the available ad-ons on the policy including breakdown, when i broke down and rang em they said im not on their system......
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Posted 1 week ago
Agree, with previous person. Do not get a black box with them. Avoid as it will cost you.
1 Helpful Report
Posted 2 weeks ago
Agree ruthless is the word, do not get a black box with them, send threatening letters saying they are cancelling due to the miles you have done even though you have 4,500 left, you have to increase to more miles otherwise they will cancel, so you pay them. For them to threaten you again, worse mistake in car insurance I have ever done, and U did thus for a family member. They were like this in the beginning even getting the box installed, but it costs you £125 to cancel so you stuck with it, so not right The insurance ombudsman needs to look into them are thief's.
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Posted 2 weeks ago
100% AVOID. THEY ARE RUTHLESS. GO WITH DIRECT LINE INSURANCE. AVOID AVOID AVOID
1 Helpful Report
Posted 2 weeks ago
100% AVOID BLACK BOX INSURANCE. THEY ARE RUTHLESS AND THREATENING. GO WITH DIRECT LINE INSURANCE - NO ISSUES FOR 2 YEARS
1 Helpful Report
Posted 2 weeks ago
DO NOT GET INSURED BY RAC BLACK BOX!!! AVOID. Biggest stress you do not need
1 Helpful Report
Posted 2 weeks ago
All these comments are so useful thanks everyone! I was going to buy with them but hell no! Don't need to waste my money...
1 Helpful Report
Posted 2 weeks ago
DO NOT USE! Terrible communication and ridiculously bad telematics service.
1 Helpful Report
Posted 2 weeks ago
Absolutely rubbish Dooooooooooo not even think about taking insurance from them.
1 Helpful Report
Posted 2 weeks ago
Absolutely rubbish. Dooooooooooo not even think about taking insurance from them I wish I never moved from Tesco. I wasted my 3 lunch breaks over 3 days until they answered the phone, I told them that they said we submitted your complaint and someone will call you, it’s 9 weeks now but no call from them. I missed last payment, I rang to pay it they charged me £20 extra. Dooooooooooo not even think about taking insurance from them eeeeeeven if it’s cheaper than othe companies.
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Posted 2 weeks ago
RAC Insurance is rated 2.84 based on 653 reviews