Quoteline Direct Reviews

Name: Quoteline Direct
Rating: 2.82

2.8 Rating 241 Reviews

45 %

of reviewers recommend Quoteline Direct

Company Reviews

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2.8

Based on 241 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“"Easy to deal with and prompt "”

Helpful Report

(Van Insurance) - Posted 1 year ago

“They put autorenew on my account despite me opting out which I believe is illegal, on the new quote they were going to take £45 to set it up, I managed to get another quote somewhere else for over £60 cheaper by setting it up myself, take over 30 mins to answer the phone, never again”

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Posted 1 year ago

“If ever you need to read the small print.....Make sure you do before purchasing through this outfit.”

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Posted 1 year ago

“Dont answer phones or emails ' 9 months remaining on policy i wanted to cancel and told i wont get a refund ' daylight robbers”

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Posted 1 year ago

“Awful service - avoid, I got a home policy with them via Confused.com after a few days they called to say the insurance had not been valid as the confused.com questions were ‘incorrect’! I asked to complain re this - but was told no mangers were available or would say anything different. Set up new policy with another company - much better and more helpful. Also made complaint to LV, the underwriters , about using this company to sell their policies.”

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Posted 1 year ago

“I've just had a house insurance renewal quote. I thought insurers were supposed to two things to stop ripping people off: 1. show last year's premium, 2. not automatically increase premiums to take advantage of people without a computer. QLR have failed on both. My last year's premium is quoted as "?//". No doubt they will blame this on a systems glitch. The new premium has increased by £21 (from last year's £146) but they've added a brand new, never heard of charge called "Our set up fee" of £45!!!!!!!!!!!!!!!!! Will these companies never tire of think of new ways to rip their customers off ? Shocking, underhanded and they should be ashamed, especially at a time when everyone is struggling with the cost of living”

Helpful Report

Posted 1 year ago

“Really terrible company, being hounded for payment of a policy that was cancelled twice by letter prior to renewal. Avoid if you have any sense.”

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Posted 1 year ago

“Just a bunch of fraudsters never insured with them they take the your money and never provide a service had an accident never resolve it I will give them a zero star rating for service they never pick the phone up quoteline Direct/ Wilson group/markstudy.”

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Posted 1 year ago

“"Terrible avoid .I paid up front 200 odd pounds and they then took another 70 out my account for no reason,then cancelled the policy saying all details were not included ...they were.they reinstated after a phone call but cancelled again a week later ,so 3 weeks cover in total and a 9 pound refund .Just awful"”

Helpful Report

(Van Insurance) - Posted 2 years ago

“Unfortunately these reviews had not been read prior to purchasing this company's van insurance. Having stated the approximate mileage that will be driven in the forthcoming year it was noted when checking the policy documents, without extending the basic common courtesy of a 'phone call or email this company had totally disregarded the figure quoted and had increased the mileage and obviously the premiums accordingly, something in all my years of driving have never experienced before. I absolutely detest my integrity being called into question. Furthermore, no other insurance company has ever asked for proof of ownership of any vehicle previously owned. All in all I'm now beginning to have very serious doubts about this company and its modus operandi. Hopefully, their services will not be called upon to resolve a claim in the forthcoming year.”

Helpful Report

Posted 2 years ago

“Sold my vehicle, wanted to cancel my insurance, 4 months remaining, expected quick phone call and a small refund. Was told there is no refund and a cancellation fee of £75, and how would I like to pay?. Apparently in the terms (that no one reads) Avoid this company at all costs.... Even 1 star is too much. Feel like I have sh!t on my shoes.”

Helpful Report

Posted 2 years ago

“Once again another fraudulent company, received quote from confused.com, they were a few pound cheaper for a classic car policy, went with them, to be then texted and emailed requesting more information, then we get a cancellation letter stating, they don’t insure recent purchased vehicles, have you ever heard anything so pathetic, we phoned. The guy on the phone then saying we have to pay a cancellation fee, we advised that they had all the information when we purchased the insurance so why take our monies to then say we don’t insure you. We have escalated it and guess what the manager hasn’t called us back, we have raised a complaint with confused.com and premium credit who are handling the DD payments. , upon looking on here, they are constantly scamming people with these cons, What gets us so angry is that people like confused.com are allowing these THEIVES to operate out of their backyard and taking a commission for it. QUOTELINEDIRECT are no better than those fraudsters that steal money out of a old ladies purse when she isn’t looking. How the staff can morally go to work each day knowing they are ripping people off , beggars belief. I am reporting these to my local training standards and the trading standards where they are based. WHAT EVER YOU DO PEOPLE DO NOT USE THESE YOU WILL REGRET IT.”

Helpful Report

Posted 2 years ago

“"Downside was getting info of driving licence from DVLA, lack of info from insurer as how to obtain it, was non existant. I know now, but it took me a large amount of attempts. EG. Points, disqualification ect. "”

Helpful Report

(Car Insurance) - Posted 2 years ago

“£50 admin charge for changing registration number plate I had on retention. They were unable to give me cover when changing from van policy to car with 5 months remaining on policy £10 credit to switch to a new policy with them or £46 I have to pay to cancel the policy. Shame on you!!!”

Helpful Report

Posted 2 years ago

“A bunch of con artists. Trying to cancel my policy and on phone for hours. When I finally got through they told me it was the wrong dept and they would put me through. Another 45 mins on hold before I gave up. Cannot find an email or number to call. Cowboys.”

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Posted 2 years ago

“"Cheap insurance provider for sure but din't cancel a policy with them as you will be charged. I did this , it would have been better if I let the policy expire when I sold my vehicle as I would have saved myself around forty pound which they charged me for cancelling early."”

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(Van Insurance) - Posted 2 years ago

“"Was easy to set up and reasonable on price "”

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(Car Insurance) - Posted 2 years ago

“"no problems so far"”

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(Home Insurance) - Posted 2 years ago

“This company is a joke they renewed my policy to a old vehicle that was scrapped 3 years ago and for two years I drove with no legit insurance due to there error which they admitted to but wouldn't compensate me! Never ever use this company!”

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Posted 2 years ago

“USELESS AVAOID AT ALL COSTS , CANT GET HOLD OF THE COMPANY BY PHONE OR EMAIL . STICK WITH A REPUTABLE COMPANY NOT THIS BUNCH OF COWBOYS .”

Helpful Report

Posted 2 years ago

Quoteline Direct is rated 2.8 based on 241 reviews