Prudential Reviews

Name: Prudential
Rating: 1.30

1.3 Rating 207 Reviews

8 %

of reviewers recommend Prudential

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1.3

Based on 207 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not sign up with these people! I have been sending them money for 31 years. Now that it is time to cash out no one will answer the phone! No one. Not our agent not anyone. Run for your life!!”

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Posted 5 hours ago

“As a beneficiary on a life insurance policy, made the claim in April everything was excepted April 4, was told it would take 15 to 20 business days. Still no direct deposit. When my husbands mother passed it only took MetLife 5 days! I am glad that my own life insurance is not with Prudential! However will be checking with my own life insurance company to find out what the turn around time will be when I pass. Unacceptable, looks like they want to keep your money as long as possible. However the customer service people are friendly and helpful…..It’s the accounting people who need to get there $hit together! Find life insurance with another company, and before you purchase ASK what the turn around time is for your family!”

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Posted 4 days ago

“Trying to track a pension I had with them which is unbelievably difficult Many phone calls and letters but getting nowhere I’ve had the phone put down on me when trying to explain the problem Worst company I’ve ever had to deal with. Also you cannot email them although on their letters there is an email address”

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Posted 5 days ago

“I cannot even log in. Doesn't recognise my valid info. How are they still in business Not even one star”

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Posted 1 week ago

“I am trying to cash out my modest pension pot and they have told me that my bank account is showing as a foreign currency account and they cannot pay me my money. The account is a UK Barclays current account. I have checked with Barclays and they say that they should have no problem paying the money onto that account. I have contacted them by online messaging and the response time is poor to none existent. Customer service by the Prudential is less than zero.”

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Posted 1 week ago

“Complete an otter waste waste of money and time.. Their case managers do not get a hold of you then get an attitude when you call them... Businesses beware do not use them... what a joke”

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Posted 1 week ago

“Jaya @ Customer Service (Damansara Intan branch) a role model for excellent customer service with a smile.”

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Posted 1 week ago

“Disgraceful customer service , my husband has been trying for months to cash in a policy and still getting no where . Their correspondence takes on average 4 weeks to be replied and calling them makes no difference.”

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Posted 2 weeks ago

“Worst insurance company to get help from. I applied for benefits thru my employer and got 2 payments back in December and January,but my doctor's office was late with setting me up with a current appointment that was past the deadline and was dropped as a patient because they had not heard back from my lawyers office by a certain time, I was finally able to get an appt,but didn't meet the deadline,I explained to my representative what the issue was and I was still declined. I have a torn up knee that requires surgery and was hoping to get some payments since I could no longer work at full capacity, but dealing with Prudential has been an absolute joke,keep paying us the money,but when you need help,to hell with you. Thanks for nothing Prudential. Just want to add something else,now I see how insurance companies work and why they all have bad reviews.”

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Posted 2 weeks ago

“Trying to sort out my annuity payments since end of last year , unbelievable still not sorted out! I am currently in correspondence with the FCA and have contacted the Daily Mail to try and sort this out for me, unbelievable customer service DO NOT USE!!!”

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Posted 3 weeks ago

“My husband passed away middle of January 2024. Rang Pru to inform them. They sent a letter with a form advising me to send Death Certificate which I did with a letter informing them my last husband did not have a Will and that I, being his wife and next of kin that was why I had been in contact with them to make a claim on his Life Assurance Policies. I have telephoned Pru Customer Service many times since then. I was told on the last telephone call that they sent a letter on 11 April - which I had not received and still do not have receipt of that letter to date. I asked what was the gist of the so-called letter of 11 April and was told the matter would have to go to Probate and/or Letters of Administration. As there was no Will and I am next of kin and wife the matter need not go to Probate and/or Letters of Administration. Have made an on-line complaint on Pru's secure e-mail and am waiting for a reply. Absolutely disgraceful when I am grieving and trying to get my life in order. No empathy or compassion.”

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Posted 3 weeks ago

“Do NOT do business with Prudential. 5 months trying to get an AD&D claim resolved. Nothing but "review" delay and stalling. Same excuses call after call.”

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Posted 3 weeks ago

“Prudential will do anything possible to avoid paying on a death benefit claim. On Feb. 26th, I contacted Prudential by phone about a life insurance claim. The representative asked many questions and told me that my money would be deposited in my bank account within 10 - 15 business days. No need to file paperwork or provide a death certificate. (I did questioned that.) Too good to be true! Indeed it was... the following week I received the paperwork, filled out the forms, provided documents, and sent it certified mail. It was received on March 21st. Today, I made call #4 to check on the status of this claim (50 mins 31 secs). The following is a synopsis of all calls and includes excuses/reasons for non payment: - We are waiting for the funeral bill/agreement (I included it with the original paperwork because it was specifically requested. Why do you need this? I paid the funeral expenses.) - We are waiting for the funeral bill; (Why? I already told you, I paid it!) - We can't do the bank transfer because you have a joint bank account, and you are the sole beneficiary. (Odd. My joint account accepts other checks that are payable only to me. Just deposit it. My bank will accept it.) - We have to call the funeral home to verify that they were paid because they sent us a bill. (NO, THEY did not send you a bill. I DID! Your form requested funeral agreements/bills. You must know that it came out of the same "certified mail" envelope.) - We are waiting for confirmation that the funeral bill was paid. (I'll wait. Call them now.) - We're waiting for documentation that the funeral bill was paid. (What documentation? I provided the documents. Why are you so concerned about the funeral home? You have no obligation to them. Your contract was with the decedent, and I, as beneficiary, should be your first priority.) Today is the last time I will contact Prudential. I informed the representative that I will be checking my bank records for a deposit in four days, and finding none will contact my attorney to act on my behalf. So glad that I do not have any policies with Prudential.”

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Posted 3 weeks ago

“If there was a zero star review I would have selected that. Worst costumer service I have ever experienced in my life. Hours of time on hold just to get the run around. If you have a choice on your insurance company don’t choice prudential.”

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Posted 3 weeks ago

“Prudential is a comp fraudulent company. Never use them.”

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Posted 3 weeks ago

“Iv just seen all these reviews about the Pru, what has happened to this company, it used to be one of the leading companies for all types of insurance. I sent a message to them yesterday In their message box, you know that feeling you get when you sit to write a message, press send then you get a reply saying, sorry can't download please send message again!.”

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Posted 4 weeks ago

“Resent even giving them one star. An absolute retarded organisation. Requested a letter 4 weeks ago, it arrived over due. promised call back from complaints team never came. Immature incompetent idiots manning their phones that are incapable of going too deeply into technicalities because they know sod all. Holding on the phone for 20 minutes, getting cut off. Second formal letter of complaint now going in within the space of a week.”

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Posted 1 month ago

“Worst company wherever icici name is associated with. I had to visit the Borivali west branch 9 times to close the account of my father in law. Recently I purchased a iciciprudential product and I was expect from second year a credit of Rs.42000. This company deducts the premium even on a holiday with automated ECS but for the benefits which are to be credited there is no ECS? Why I have to wait for more than 6 days for getting the Rs.42000 into my bank? When called on their customer care number they say its already actioned but will take 3 days to credit the amount. The whole company is fraud from top to bottom and rutheless.”

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Posted 1 month ago

“The worst customer service and processes to make changes or transactions on life insurance policy. I am dealing with Prudential and Thrivent for my father and Thrivent has excellent customer service, response time, and easy to access forms and account information. Prudential is a mess - they are requiring that my dad send a letter, then wait 2 weeks for a response, then follow the instructions to get the form, then wait for the form - where are the secret forms he is wanting to get? The customer service agent yelled at me like I didn't understand - of course I didn't understand the insane processes she was trying to explain. What a case for a process improvement project! I'm moving everything to Thrivent.”

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Posted 1 month ago

“Their customer service is in the Phillipines. Crazy background noise on the phone. Trying to process life insurance for brother who is sole beneficiary. When I wouldn't give them my SS#, agent became rude.”

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Posted 1 month ago

Prudential is rated 1.3 based on 207 reviews